I registered for ISO 22301 course in Feb'24 with a commitment that i will be getting weekend classes in upcoming batch of March month. Complete March month gone no batch schedule, when i try to follow-up with team there was negative response blaming me that why i have not taken this commitment over email regarding weekend batch. Moreover, they have marked me present in one of the weekday batch and saying that you have already taken the training. Further, now the my course executive is not picking up my call. Very unprofessional approach. I request every one not to opt knowlegde acadamy as learning partner.

Avoid.. This is a review I never wanted to write. I generally try to resolve my issues with the company where possible, but after dealing with FIVE members of staff and a non-existent CEO who won't respond to my messages, I need to warn any prospective customers that when it works well, that's great. However if there's a problem, expect willing staff, with no power to assist. I was sent an invoice for a virtual classroom course even though I'd paid for a self-paced course...so when I realised I was having trouble accessing it and that they had assigned me the incorrect course, I asked for it to be changed. I was then asked to prove it...the price tag was a big clue, but the person on the phone couldnt work out that I was assigned to a more expensive classroom course which I a) had not paid for and b) did not have the time to complete. Once someone worked it out, they apologised and from there, colleagues promised they would fix the access, one after the other promising to "get another colleague to fix it right now" but unable to do anything themselves. I finally got a 'senior manager' who accused me of being hostile when I politely explained that after 2 days, numerous emails and phonecalls and no resolution, that I had no confidence in the KA. I wanted a refund and to take my business elsewhere. I eventually explained to her that no-one was listening to me or appreciated my experience. And it gets worse... I swiftly then received an email explaining I would get a full refund. Eight days later I asked when I would receive this. I received an email saying it would take "10-15 days MORE"... Over £1,000 taken in minutes...a 23- day estimate for a refund...and no sign of my money. So I am unable to purchase an alternative course that I need urgently. The knowledge academy are holding my money which during a cost of living crisis, when I'm trying to do my best to enhance my prospects and future-proof my livelihood..is pretty shameful. My advice, stay away from this company.

I completed the Prince2 Foundation course with The Knowledge Academy, and initially, I was satisfied with the experience. However, my opinion changed when I decided to pursue the Practitioner Voucher. To my dismay, I was informed that an additional £200 plus VAT fee was required due to an alleged increase in exam fees by the exam body. If course fees was to be increased Midway why do they offer one year course duration( self paced). When I attempted to discuss this matter with The Knowledge Academy, I was met with unhelpful responses, citing terms and conditions that were not made clear during the initial enrollment process. This lack of transparency and communication is disappointing, to say the least. Furthermore, my trust in The Knowledge Academy was further shaken when I discovered inquiries about similar discrepancies on their Wikipedia page. It’s disheartening to see such practices being associated with a company that claims to provide professional training services. Overall, my experience with The Knowledge Academy has left much to be desired. I urge potential customers to proceed with caution and carefully review all terms and conditions before committing to any courses with this company.

I saw this company got 4.5 on TrustPilot which caught me off-guard and believe in this company quality. I didn't pay attention into any fishy information or their fishy action. As a result, I throw the money for their CompTIA A+ Training course. I was too naive to believe they would train me fast and get the Certification. Someone reached out to me he counselled me and showed me the the course along with many great things included along with the exam voucher for certificate. I was naive to not think about it when he gave me a discount and urge me to pay. After that, what I received was the silent of that guy and the training course materials that are worse than trash. I began to doubt but still have hope for the exam vouchers. Guess what! No voucher receive, they said the cost I paid does not cover the voucher cost. Great, now that I know I got shammed. I hope whoever thinking about putting the money in this company find this site and read this and all of others' reviews. Avoid this company. 

Microsoft Project Masterclass Great customer service. Very responsive when needed. Excellent course. The tutor was very friendly and supportive. The pdf pack was updated to the latest version needed for the software. Looking forward to registering for more courses in the future.

I took the CISSP 5 day training course with Knowledge Academy at the end January this year. The course was not a good experience. Firstly the CISSP is a very involved qualification that requires many hours of study. It is difficult to train this in 5 days and virtually impossible to train online (as I now know). The trainer did not have the CISSP qualification and she was only running the course because she some experience with other courses that KA run. She didn't put her camera on for most of the time and large chunks of it was just her reading out the slides. I approached KA to complain and to ask for a refund They weren't interested. My advice is to think very carefully on the type of the training you want and the qualifications you are trying to achieve. There are no shortcuts. I would avoid Knowledge Academy. They offer a poor quality product and I would go elsewhere.

Still waiting on my $2,500 refund! In Dec last month I paid and signed up for the online instructor led (2 days) Certified Kaizen Foundation & Practitioner Course thinking this would help advance my career, since all the course content seemed promising and comprehensive. The course is to be held this month Jan. The moment I signed up I got a call from the representative, ANZ Team Manager based in Sydney office (or so it seemed to be a NSW number) saying they will need to confirm that there are spots available etc. and asked me to send a screenshot of our payment to validate the transaction. After the screenshot was sent - SILENCE. By 9th Jan I had not received a single email, no enrolment confirmation, no pre-reading materials sent, no course agenda - NOTHING. So I called, emailed & spoke to 3 different people in a span of 2 days. All couldn't really help me, said it's the e-commerce team's responsibility to sort out & they're only available in 4 hours which is like 4pm AEDT. Obviously representative is always "in a meeting" and never available, never calls back after leaving messages. The moment they know you're an angry, frustrated customer that is demanding for a refund, you get put on hold, "transferred" and then the line hangs up after 5 seconds, this happened to me 10 times. Needless to say, after 20 emails and 1.5 MONTHS from when I signed up, I still can't get my refund resolved even though it was explained I had no course link nor materials sent to me. Agent from Customer Care Team keeps pretending like I never replied and keeps using his/her last email and said "I didn't get a response". Was asked to raise a ticket but there's no real transparency to what this "portal" does anyway, as expected radio silence. Beyond disgusted at the amount of people being sham on the daily, globally, this tricky syndicate needs to be taken down for good!

I can give negative stars if they had that option. They gave me fake promises about the training and trap me. Even though they have a return policy on their website, I have been trying to get my money back since I enrolled, made more than 50 calls, and contacted many people but they did not help me. I also contacted the senior person from management regarding my issue and he said they can not refund my money even though it is their fault. I have put the ticket for the refund, let's see how many years they are taking for the refund. Please do not enroll for any training, they will not give your hard-earned money back even if they failed to provide what they promised to deliver. Unfortunately, there is no option for attachments otherwise I can attach all the conversations that I had in emails and my call log.

I was told that, there will be only 5-7 people in a session whereas there were 25 people in a session. more hilarious experience, on 22nd November i was told that I will be getting refund but today I received a call informing that refund won't be possible as I have a exam voucher. Worst people. I have lost my hard-earned money. Please be aware of them. Surprise Surprise The Knowledge academy has cancelled the Exam Voucher from people CERT. I got call on 7th Dec 2022 from them asking to remove the review so that they can refund my complete fees paid. I denied to do so then the response from them was we would not be able to refund your money. Today 8th Dec 2022 I get a call from Customer service Manager. He claims that customer is god for them on the other hand he also pushed me to remove the review as the institution's Reputations matter to him and his upper management. Be the reputation is getting ruptured because of their own mistakes. He said if I am not removing the review then he would rather lose the reputation but not refund my money. Your Institution is going in to loss hence looting money from a common people. Guys in UK please raise some charity funds for The KNOWLEDGE ACADEMY so that these people stops looting common people like me.

I wanted to do a face to face course but was happy to use the online service despite the fact that we were not in a covid lockdown at the time, because I thought this was a sensible precaution. First, it's supposed to be a 5 day course. But actually, it's more like 3 and a half days. You're expected to 'revise' during the day and half downtime (which I could have done in my own time without the privilege of paying for it). Second, we were told (over and over and over again) that we had to book the foundation within 30 days, but that we had up to a year to book the practitioner exam. I dutifully did what I was told, booked the foundation a couple of days after the course and then attempted to book the practitioner a month after that. (Incidentally, the practitioner workbook is an absolute mess - they ask questions that there's no way you could know the answer to because the information on the case study just isn't there - how can I know the imaginary contingency budget or risk assessment information unless it's provided in the case study?) The booking team were really rude. They told me that it was basically up to me to independently book via the exam proctors (PeopleCert - who are really good by the way), and sent me an automated email about the voucher. Then a sales rep from Knowldege Academy started emailing me trying to sell me another (unwanted) course. I attempted to do this. I got a voucher through via email, but before I was able to use it I then received another email saying that the voucher had expired and I needed to pay £300 for the exam. I queried this, carefully explaining what I'd been told and received no response other than a curt email telling me to fill out a contact form on their website. I did that and then got an equally unhelpful email from their Customer Service team telling me I needed to pay £300 again. So I queried again. And got the same response again. So I asked to escalate my query to a complaint. And was ignored. I'm still attempting to escalate this now... For what you pay the service is poor. The course materials are poor, and once you've forked out your cash to them, they really don't care what happens. I would not recommend at all. As usual, it's all about selling you extras and getting you to pay for more stuff - if you have a complaint, there is no escalation process. If there's an issue you need to jump through hoops to get any information at all. Their team are rude and unhelpful. Not worth the money, time or hassle.

This is a sham! Do not buy an online course, all you will get is a presentation slide deck with a few diagrams and buzz words. I purchased the IIBA Certified Business Analysis Professional Online version. If you complain a lot like I did, saying you can't learn anything from the 'material' provided, they will give you a version where a computer robotic voice reads out the titles of the presentations... I wish I was joking. As for the 24/7 support, well it is true you can email them anytime .. just don’t expect a response back. Even better, you might get a response with incredibly bad English translation that it makes no sense. Most of the time I would write a response and a few days later get an email from someone saying that they have not heard from me … even though I responded immediately…. In total I was passed-around to a total of eight different people … not because I was escalating, but because anytime someone does respond, it is a different person (for the same complaint). It took me 3 MONTHS of dealing with them before I gave up! They refuse to refund me even though they have not provided the product promised “online self-paced training” and just kept pushing me to enrol in a live course. I have reported this to ACCC and I strongly encourage everyone else to do the same. I cannot speak for the live courses as I only did online, but do yourself a favor and save your money, you would learn more looking at google images it is that bad!

Only their Sales team is responsive in the beginning and call you day and night to sign the contract. They have no internal communication. Provided wrong information to me. I booked a two days Train the Trainer course for Basic Life Support and manual Handling for People. After huge delays they provided me a one day training where nothing was practical but some online slides gathered from internet sources. Manual handling for people was completely missing. Now its been two weeks and no one is getting back to my complaints. Complete waste of time and money. I wish I knew how to sue this company so they could never do this to anyone else.

I will read the reviews first in future. The sales team were very responsive. However when it came to booking my exam I was told I had booked into the wrong exam. Tried to rebook and never received a ticket. Emailed for support - no response on multiple occasions. It is got to the point where I would now have to pay for an extension but I refuse to part with anymore money.

The course didn’t work, this wasn’t resolved by The Knowledge Academy. They refused to give me a refund or extend the course so I’ve wasted money as I can’t complete the course through no fault of my own. Based on my experience they do not care about their customers, only about their sales. Please don’t choose this company, I wish I’d saved my money and not bought the course.

The online material was fine. I did a self lead course and well it did the job. I passed. Problem number 1 on Prince 2- on my first exam I was onto tech support for 3 hours before the exam. No-one could explain why the Exam shield software wasn't working and 3 hours in someone sent me a link by email and it worked, I was exhausted and frustrated and I then had to do my exam and they wouldn't let me postpone. I got my partner to look at it for exam number two and for windows 10 there is some standard setting that needs suspended, information not easy to find at all. For the amount of people using windows 10 this should be a standard thing to tell people!! Course number 2, problem number 2 - I paid for a 6 month extension for my AgilePM course because I had a baby and that was harder than expected on the demand for time haha. Anyway when it came to booking the exam my request kept getting rejected, sometimes with no notification at all until I phoned up. No-one could explain why, 2 weeks later after so many calls, promises of phone backs that never happened, inability at times to get through to anyone at all, I finally was told that the extension I paid for only included the course work not the exams. Finally someone at the Knowledge Academy got involved and I got an email that I was booked onto the exam. The whole thing was so frustrating and meant I had to re-revise for the exam and change child care arrangements 4 times. My other thing I would say is that you should get clear emails explaining exactly how the exam process worked. I just sat and did my own research. Or phoning the accreditation body themselves who seemed to have a better idea of how the Knowledge academy worked. Once I was on the exam all went fine, Proctors were nice and exam software worked well. Just wish it had gone more smoothly. I am not looking forward to booking my final exam, we'll see what problems will occur this time

This is the most disorganised training provider I have ever met. They take your money and then provide you with rubbish materials, poor instructors and people who don't know what they are doing. A few the people on my course where given the manuals they needed the others weren't and this made things impossible as you can only use the official handbook/manual for the open book exam! They ask you stupid questions like what is your invoice or SO number and if you don't have these you will go mad chasing your tail - why can't they use your email or name to search for you?? Please please avoid like the plague.

Scheduled an in person course for one of my employees and just a few days before the course was to begin, I was told the class would move online due to a lack of students registered for the in-person course. Prior to making the booking, we had agreed with the account manager if it was moved online, I would get a full refund as we were not interested in the online course. Requested our refund and was told that they have the right to move online and that a refund was not possible. If I was interested in an online course, I could have paid far less than the price for an in-person course. They will not offer a full refund as promised, nor will they refund the difference between the in-person and online course. Buyer Beware!

I sincerely recommend not to hire the services of this company. - Lack of organization - Bad education when communicating with the user by phone. - You are taught by a non-English speaking agent from another country instead of being from England. - They made 6 mistakes to organize a class. - They promised a course as compensation and a year has passed and it has not been fulfilled. For the price you pay you leave very disappointed. The title is useless because it is not official. It does not even deserve the star that by obligation we have to place here.

Fake TrustPilot reviews? Terrible, terrible company, they first push you to sell you a course really hard. They seem to be responsive. Then the course is very poor quality: - material is really old, includes completely irrelevant slides and feels like someone just put together whatever they could find online - the tutor is reading 500 slides essnetially. doesn't know answers to questions or the content material. Default resposne to any question is: you can google it.. - tutor is based in another time zone - hey what's wrong with 70 years old trying to teach technical IT course at 3am of his time? - 5 days course in reality is 2 days course. The aforementioned 70 years old is not up to staying late, so reads slides in 2 hours, tells you to do case study in your own time (he doesn't know the answers to it anyway - so makes no difference anyway)