Psychological warfare on passengers, platform 2, University

Tired after nice holiday in Wales. large rucksack and bag and well in time for 8.21 pm train to Kings Norton, 7 minutes away by train from University Station. what could go wrong even though it's LM. Then the usual the time the train was expected outpacing the actual time, then it was delayed and then finally cancelled. The next disappeared after news it would be delayed and the next the usual time expected out-pacing the time on the time on planet Earth. (I worked it out that, given the timings on the arrival board, the train must have been going backwards). Finally, as I was losing the will to live, the train going to Redditch reached the delay stage, but miraculously appeared, probably finding its way for the time/space continuum. It was packed and was one of the most unpleasant journeys I've had. One woman had a bicycle and had no chance. God knows what time she got home. I did feel for the female ticket collector who did her best, but was visibly affected by the whole experience. As a regular customer of LM (I have no choice!) I'm amazed I'm still surprised by them.