Staff are useless & the least friendly

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Chiltern Railways
★★☆☆☆
2.1
From 44 reviews
32.0% of users recommend this

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omartillo's review of Chiltern Railways

“Staff are useless and the least friendly”

★☆☆☆☆

written by omartillo on 19/06/2021

Staff are useless and the least friendly. Delayed train to London Marylebone was supposed to arrive at 12:44 arrived at 12:35 and waited less than a minutes. People were still coming down the stair to catch it but the driver decided to shot the door in their faces and leave. Went to complaint to staff in the station, but all they would say is next train is at 13:09. Not even an apology for the wrong timing on the board. It’s very obvious that staff have had no training in customer service.

  • Train

    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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