written by on 12/01/2014
We recently purchased a property with this system installed which quite clearly has not worked. We attempted to contact the company as there is supposed to be a lifetime guarantee, but found phone lines discontinued, no reply to e-mails and post returned as 'addressee gone away'. Following enquiries I found that the company have applied to Companies House to cease trading, although their last accounts show that they have considerable funds available to them. Having checked records it would appear that the Director of this Company is also the Director of a similar business set up in 2012, trading from Knutsford in Cheshire. At present I have applied to Companies House asking for Holland not to be struck off. I would suggest that anyone else with problems does the same. However as this is / was a Ltd company I think the chance of any compensation is slim, next port of call probably Rogue Traders or Watchdog.
written by on 15/09/2013
We had the system installed but it did not work, Holland would not refund our money. I called in a chartered Surveyor who said the process actually cannot work. I then contacted the PCA who said it’s not a recognised process and has no accreditation. Always use a contractor who can provide a BBA certificate for their process unlike Holland NO BBA NO British Standard.
written by on 27/07/2013
I feel very sorry for all the people that have use holland damp
written by on 29/05/2013
In less than a year the damp was back. There after care service is shocking to say the least. I had t0o wait till over a year for someone to come back to the property. The tech who replied told my tenant the problem was becuase they had a dog!!! Need less I am expecting to get anything else out ofthem. Nearly £800 to treat to internal walls which have come back worse than before. Don't do it. I would be more than happy to show you the before and after photos. I wish I had gone down the proper route as this would have been far more effective.
Written on: 30/05/2013
Hi,
Im sorry to hear that you are unhappy with your experience.
Clearly we need to ensure that our customers understand what our system is designed to do.
If we have failed to clarify the capability of our system I can only apologise.
Looking back at our records I can see that our representative reported two separate issues with your property; rising damp and condensation.
The system was installed in August 2011 and our scheduled visit in December 2012 confirmed that the rising damp issues had been rectified as we would expect.
However, it was clear that condensation remained a problem. Our system is designed to draw rising damp from walls and is not a solution to condensation.
I believe this point was reaffirmed during our second visit.
Your specific property requires greater ventilation.
You have no form of extraction and therefore issues relating to condensation will persist.
Drying clothes inside, steam from showers and baths and even kettles and irons will create condensation.
This encourages the formation of mould and mildew in houses that are not well ventilated.
Whilst we sympathise with you, no damp proofing system would cure the specific issues you have with condensation.
However, we have agreed to visit you again in July 2013, free of charge, to assess the specific problem and advise measures to combat condensation.
If you wish to discuss this further prior to our visit in July then please call our office.
written by on 05/05/2013
They were all smiles and helpful before we paid in full, but after the installation the walls in our house were much worse!!!! They kept sending a templated answer to say it 'would cost 100 pounds to send someone out as that was their 'policy' and their 'after' customer service is laughably bad. Am considering reporting them as they are a terrible company.
Written on: 09/05/2013
We are sorry to hear you are not happy with the service received from our office, we do have policies regarding recheck visits which we will gladly explain to you. Please would you contact our office so we can deal with the situation as soon as possible, i would also like to hear from you myself, please call freephone 0808 155 2571 or email [email protected]
Regards
Holland Damp Proofing UK
written by on 09/02/2013
The sales rep promised that everything would work to sort the damp but after 2/3 year ssince it was installed I've stil got the same problem. They came back several times but all they could say was g'give it more time'. Not what you want when you've had promises and paid a lot of money and still have to solve the problem.
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As rated by our community of reviewers
Ckyk's Comment
Written on: 20/01/2014
Further to my last review I have since had a reputable damp proofing company carry out a survey to see what could be done to get rid of the damp and to find out more about the Holland installation.
Expecting the worst I was pleasantly surprised to find out we did not have any damp at all. As the wet and mould we had was on an exposed and cold outside wall all we had was condensation. When the wet wallpaper was pulled off we found the plaster underneath to be completely dry and mould free. It appears the solution was to have painted walls with breathable matt emulsion, to install a heater on the offending wall and if required to get a dehumidifier, although so far this does not seem to be required.
As far as Holland Damp Proofing UK are concerned it appears that they either deliberately or incorrectly diagnosed rising damp and installed a completely unnecessary and costly airbrick system. I was told that too often some companies are convincing customers to have expensive damp courses fitted when there really is no need.
I appreciate that it will not be the same for everyone but apparently with houses built in the 60's and 70's, especially bungalows like ours this is quite common but easily rectified, so if anyone has this type of problem it may be worth considering that it is just condensation and not damp. But please take advice from a good company and don't be pressured by a hard sell.
M.l.iggins's Comment
Written on: 29/09/2016
Hello, Is the company you dealt with also known as Frank Schrijver .?
This company are originally from Holland and install air bricks from the outside using no chemicals. I have them coming next week to give me a survey and an estimate. if it is one and the same company I will cancel them. So glad My daughter found your review!! regards
Ckyk's Comment
Written on: 16/10/2016
Hello, sorry not to reply sooner only just seen the post. Don't know if it's the same company but the Holland Damp Proofing system is also known as the Schrijver system. Search Google and you will find lots of comments about it. The house we purchased already had the air bricks fitted but after a very short time discovered what appeared to be damp. As Holland had gone out of business we had a local company to assess the problem. We were told we did not have rising damp and that the problem was caused by condensation. Following their advice we remedied the problem by moving a radiator and using mould resistant paint. They suggested that if we wanted to paper the offending wall to line it with an insulating polystyrene which comes on a roll. All very simple, cheap solutions which have worked fine. Apparently condensation problems are quite common especially on exposed external walls like ours, rising damp is very uncommon but some of these companies will give this diagnosis to sell their products.