Good & Bad

Able House, 39 Progress Road, Leigh-on-Sea, SS9 5PR
Able Group Reviews -
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hulsewright's review of Able Group Reviews -

“Good and Bad”


written by hulsewright on 03/02/2023

The good: the engineer was excellent on both visits. He was professional, kept us informed about procedure, listened to questions seriously and answered them fully and was courteous. His advice about what to do seemed to me to be wise. The bad: your administrative centre failed in two respects: firstly, not informing us of the appointed time for the second visit (I found out only because, not having heard from you, I rang); secondly, Having rung, I was promised that they would inform the engineer of our preference not to visit on the morning of the day scheduled. This did not happen, apparently.

By Able_Group

Written on: 03/02/2023

Thank you for taking the time to provide us with this review. Firstly, I would like to apologise that your recent experience has not been satisfactory, and I can assure you your feedback helps us with quality control and continuous improvement.

As we are unable to locate your details from the information provided, could you kindly provide us with your job reference or full postcode and a thorough investigation into the issues you have raised will be completed.

Best wishes

Customer Relations
Able Group

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