written by on 16/05/2020
Ordered and paid (money taken straight away) for 3 toys, hermes texted arranged delivery, texted again to change delivery, texted again to say its been delivered, however when i answered door there was another parcel that my daughter was expecting but nothing from smyths!!! Have tried contacting them.. nothing!!! Just have a sad grandson who hasn't had any presents from his grandma for his birthday. We are disappointed, angry and out of pocket!!! Have used smyths lots in the past, buying toys and larger items and have been happy, however due to self isolating i had to use the online shop instead, feeling very let down and won't be using or recommending shop again.