written by madgeca on 30/08/2012
rides good but the place was dirty, poorly maintained with smelly toilets overflowing bins, water coming in through the window frame in the food area. The cable car ride enclosure had pigeon feathers and encrusted droppings which did not get there overnight and must constitute a real health risk hazard to both staff and customers. Also most of the staff need to realise that customers pay good money to go there to enjoy themselves, they had no interest in helping people enjoy themselves I think some training issues need to be addressed. We had an unacceptably long wait for food as only one person was serving, the food was poor quality and vastly overpriced. Starbucks had ran out of milk at 4pm on a bank holiday and the kiosk ran out of ice cream !!! The concept of Q busters is in itself a farce as the Queue for this money making racket was almost as long as the queues for the rides ~(Peter Kay sketch in the making) Would certainly think twice before going again and considering Alton Towers for next visit.
As rated by our community of reviewers