written by Lawrencenb3 on 27/05/2015
This company have very good marketing with great brochures, DVD etc. The cost is not cheap but we booked because we thought that cost would mean quality - it doesn't. The trip had too many people on it and accommodation was not always the high quality 5* standard that had been promised. There were issues on the holiday we were not happy about but would probably been placated by a profuse apology and an encouragement to use them again. However we got a list of excuses and a £100 voucher for a future holiday (with an expiry date of a year!!!). Considering the minimum cost of a Scenic Tours holiday is thousands and then times that by two - not worth the paper it is written on. The Managing Director comments on the level of service his company gives but cannot respond to any of the issues raised, himself? Other tour operators offer very similar tours at lower prices and people we met whilst on our tour had not had the issues that we had had. They were not paying for 5* accommodation and yet were in hotels of similar standard and in some cases exactly the same hotel!!
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