Don't Care - Only Want Your $$$$

Click here if this is your business
4.3 / 5
89% of users recommend this
Click here if this is your business
  • Location

  • Value For Money

Guest's review of Premium Tours -


“Don't Care - Only Want Your $$$$”

Written on: 15/03/2020

This was supposed to be my 8 year old twins' first trip overseas and they had their hearts set on seeing the Harry Potter studio. Unfortunately, tickets directly from the studio were sold out, so I paid almost $400 US to book with Premium Tours for one adult and two kids.

Every other company on the planet is working with their customers to make exceptions for plans cancelled due to the coronaviurs.

As soon as I learned our trip was cancelled, I contacted Premium Tours so that perhaps they could resell our tickets. They said had I called them 3 days earlier, they could have helped - no problem.

Now, we can't even get to London (flights have been suspended), WB Harry Potter Studio is closed through early April and Premium Tours refuses to issue us a refund. Yes - we can rebook our tickets in the next 12 months, but who knows when we will get there?


  • Bus

    Type of Tour

  • Half day

    Lenght of Tour

  • Premium Tours

    Tour Operator

  • Location

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0