DO NOT BUY FROM GALA TENT

DO NOT BUY FROM GALA. I purchased a gazebo last year and on inspection noticed damage in the canopy and reported this immediately to Gala requesting a replacement. I was pushed down a warranty claim route, despite never having used the product, which was then rejected on the basis that I had allegedly caused the damage upon opening. This is totally untrue, the packaging was opened as clearly instructed and I have the box to evidence. To reject a claim and blame a customer without looking to discuss or seek further clarity is appalling. Despite repeatedly e-mailing Gala refuting their allegations and seeking a replacement, I have had no option but to seek LEGAL ADVICE and make a FORMAL WRITTEN COMPLAINT. GALA have since been independently reported to TRADING STANDARDS for RESTRICTING my CONSUMER RIGHTS and have yet to respond to my letter or replace the faulty goods and I retain a substandard product I cannot use despite having paid for last year. DO NOT BUY from GALA! If there is an issue post sale it is clear as a customer you are not valued, your rights are not complied with and you are not treated fairly!