1st buy = nothing but aggro trying too get a part replaced

"Re-advised my review from 4 stars down to 3 stars....... And ONLY JUST made 3 stars too..... Should really be 2 starts....... 1st ever dealings / purchase with Gala tents..........Sadly i am unable to give more than 3 stars in my 1st ever dealings with Gala tents............I purchased a 4m x 10m Gala Tent Marquee Pro Original (PE).......... Purchase via the website was painless and very smooth no issues there, nice and simple............. My delivery was made on time too..........However the Fedex delivery driver ( not TNT ) was somewhat less than professional........., informing me that i have a lot of items on board his van expressing his displeasure with attitude.I checked the correct items had been delivered also checking the items packing for damage.......... ( It would seem the white van man virus is infectious even to Fedex )....... Two of my items had massive damage to the packing to which i checked deeper. VERY luckily this was on the outer boxes, where the purchased items where inside other boxes (thank god).......... The other packing damage had not reached into the purchased items either.As you would imagine at the 1st opportunity we erected the marquee to check for pre-use damage and build / finish quality........... We were pleased to find the items ALL in good condition other than the odd miss weave in the canopy fabric which is not an issue, and a few nasty burrs on the ends of the tubing frame I removed with a file.Why 3 to 4 stars i hear you thinking......... Because i undertook a live chat to resolve an issue with some of the wing nuts be poorly threaded and not usable thus asked for replacements........ To which I was told they would be sent 1st class.......... I now found myself live chatting again 5 days later asking where they are,........ I also had live chat issues where I was asking questions over and over and not getting a reply, extremely frustrating.........My overall 1st ever experience with Gola Tents has been a little disappointing with regards the lack of live chat response and the now long delay to replace items not fit for purpose...............PLEASE NOTE: - The delivery driver and Fedex are NOTHING to do with Gola Tents this is totally out of Gola Tents control was the shipments leave the stores...........1st ever purchase with Gola Tents I give a score of 70% out of 100% ........ We are now in to the 6th day and still i do not have the wing nuts replaced that where U/S in my order........ even tho i have been told two times..... they are sent......... I do not believe them....... What a joke how many live chats does it take to get some wing nuts replaced. UTTER rubbish service........ And to put the icing on the cake you get pushed from one live chat to another with NO Resolution to your problems.........My 1st ever purchase from these people has been nothing but aggro trying too get a part replaced....... over a week."