Just Eat Reviews - www.just-eat.co.uk

★★☆☆☆
2.4 / 5
33% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Placed an order never came spoke to restaurant who...”

Written on: 13/04/2020 by laurenmuir19 (2 reviews written)

Placed an order never came spoke to restaurant who advised now closed and I will get it tomorrow which I explained I won’t be in contacted just eat for refund who advised they can cancel it and I will get a 50% refund so basically half my money back and still pay half for nothing there excuse was they can’t give a full refund which is a load of nonsense because they have done it before and also because the restraint deserves 50% for the waste of the food they prepared!!! Nonsense never… Read Full Review

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★☆☆☆☆

“Absolutely Shocking!!”

Written on: 19/11/2019 by Maxim342 (1 review written)

Absolutely shocking!! Don't even bother using them. They never assign a driver to your order. Always takes over 30 minutes to get through to customer service. Nearly impossible to get your money back. & if your order is cancelled (because it doesn't arrive) you are not able to leave feedback via Just Eat's platform. I don't understand how a company like this can still be allowed to exist!… Read Full Review

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★☆☆☆☆

“INDIAN LOUNGE - NEWBURY (What's needed is a good chef)”

Written on: 07/01/2019 by SawyerCarver (1 review written)

Indian Lounge has received your pre-order. You’ve successfully saved yourself a future tummy rumble, nice work. It’ll be ready for 31/12/2018 at 18:15.   The most disappointing Indian meal in 2018. The main courses were awful and the aubergine in one side dish wasn't cooked. I left a message with a staff member asking the manager to call me but no call has been received. There are plenty of Indian restaurants in Newbury and I will definitely give this one a miss in future. … Read Full Review

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★★☆☆☆

“charging 50p on cash payment is just unfair ”

Written on: 14/12/2018 by ameen27 (14 reviews written)

Why charge 50p service charge on cash payment from now on I will order direct from restaurant… Read Full Review

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★☆☆☆☆

“no help with sorting out anything”

Written on: 03/11/2018 by BrielleSchneider99 (1 review written)

our food was 43mins late, cold and food and drink missing! justeat did not help sort this out, just said sorry.... I paid over £30 for this rubbish. don't use just eat they are no help… Read Full Review

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★★★★★

“OMG Would fill a hungry giant up”

Written on: 29/06/2018 by angebird (0 reviews written)

Just signed up for Just Eat as our office fancied a Friday breakfast. Within minutes of signing up and ordering breakfast baguettes online, it was delivered to our office (way ahead of time)where the very hungry staff awaited. The rolls were jam packed with 2 large sausages, bacon, mushrooms, hash brown and egg. Was absolutely delicious but HUGE! Very good indeed!… Read Full Review

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★☆☆☆☆

“No regard for quality, quantity or value served by...”

Written on: 26/02/2018 by yyFlynn251 (1 review written)

Last fish and chips order was oily yet fish stuck to the cardboard and chips were not fresh, and of a child size portion to accompany 2 large fish and chips.... Marmaris Fish and Chip shop will never get my custom again.... Totally awful. I rang the Chip ship and told them 1 scoop of chips is unreasonable, when paying for 2 Large fish and chips for £15.... They returned to speak in english, its normal... I rang Just Eat, they did nothing to resolve the matter. What is the point of having… Read Full Review

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★☆☆☆☆

“new compulsory service charge”

Written on: 08/01/2018 by Kane439 (1 review written)

In addition to the delivery charge they are now imposing compulsory service charges = when you complain they just apologise and told me not even the restaurants they work with knew about the new charge - i will never use them again on principle - to make matters worse the food was delivered 35 minutes different to the advised time - dont waste your time or money!!… Read Full Review

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★☆☆☆☆

“Didn't bother to deliver, just eat won't allow review.”

Written on: 07/10/2017

purchased food 1.5 hours later food didn't arrive. Rang restaurant claimed they attempted delivery. Lied. Didn't ring the bell. When't to leave a review to warn others. wasn't allowed as just eat said they cancelled the order. So how are people supposed to be informed that this restaurant doesn't deliver? Messaged just eat to ask why, said i couldn't because they cancelled the order. So now, all restaurants are close and we are left with no food. Just eat should have offered at least a discount… Read Full Review

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★☆☆☆☆

“ceasers”

Written on: 08/08/2017 by nicciiF (1 review written)

First of all the delivery guy said he had no change so a £23 order turned into a £25 order very quickly, we phoned to complain and that's when we realised our order was missing items and had other items completely wrong! we called and explained the situation to them and they told us we were wrong, that our order had everything correct ie, wasn't missing items and hadn't put cheese on my garlic bread- which to anyone with functioning eyes let alone taste buds clearly had cheese on. he then… Read Full Review

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★☆☆☆☆

“hollywood widnes”

Written on: 28/05/2017 by Myahn365 (1 review written)

dire this place is getting worse… Read Full Review

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★☆☆☆☆

“2 hour wait and lost orders”

Written on: 08/04/2017 by hungry1 (1 review written)

ordered food from Furama on Dereham road in Norwich, wait 90minutes called them , they said its on its way, 30 minutes later we call again, this time they have lost the order, and it will take another hour, totally useless company, if you need food go else where… Read Full Review

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★☆☆☆☆

“customer servise is shoking”

Written on: 19/11/2016 by Lily133 (1 review written)

made a order that was rejected but they took the money. called up 2 weeks later after not receiving the refund to them saying that they refunded the money. I asked them for a email to prove that the money wasn't back in my account and the the payment was made and they said we don't do email so there is no way to prove fell sorry for the take away company's that have to put there name to such a shocking company . gave 1 star cause I couldn't give 0 stars. if you use just eat wish your order will… Read Full Review

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★☆☆☆☆

“castle flame cowgate”

Written on: 12/11/2016 by LandynColeman (1 review written)

ordered food from here last nigt I'm not joking it was vile ordered pizzas they were cold n one was full of water kebab meat was full of grease wouldn't feed it to my dog missing chips from order bit annoying wen you spent 21 quid for te lot to go in the bin… Read Full Review

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★☆☆☆☆

“Hayris kebab house watford ”

Written on: 09/11/2016 by Axel397 (1 review written)

We made our order at 11.40pm and we're told the delivery would be 40mins. At l1.55, we received a text message to say they couldn't deliver. Obviously by this time, it was too late to order from anywhere else… Read Full Review

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★☆☆☆☆

“Kebab Connection Awful food ”

Written on: 06/11/2016 by lisa230978 (1 review written)

Kebab Connection is the worst Kebab I've ever had in fact I only had 4 bites then binned it as I was nearly sick! The food was clearly old and reheated along with being chewy and fatty, absolutely vile will never use again and would recommend that people stay well clear!!… Read Full Review

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★★☆☆☆

“Just eat...somewhere else”

Written on: 26/08/2016 by Sickov_Anti-service (34 reviews written)

Ordered a takeaway as I normally do every weekend via the JE website. 20 minutes later I happen to find an automated email from JE - 'your order has been cancelled'. ??! What? I've been ordering from this particular chinese for a year or so! Both these companies have made plenty of profit from my purchases. Plus the £3 delivery charge and card fees every time. Anyway, I received no further information from either business, nor any apology. If I was running that takeaway I would have called… Read Full Review

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★☆☆☆☆

“PEPE'S PIRI PIRI”

Written on: 18/08/2016 by gtWhite156 (1 review written)

WORST DELIVERY SERVICE EVER… Read Full Review

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★☆☆☆☆

“shocking customer service!”

Written on: 02/05/2016 by xxnicgxx (1 review written)

was advised by the guy I chatted to at just eat to leave a review if I wasn't happy as they refused to refund me after I binned my order which cost £21.70! Told me they'd get restaurant to call me regarding my order but didn't.. Told me they'd send me £5 voucher for inconvenience which I didn't get but was basically told I was a liar! Asked to speak to manager & was told no… Read Full Review

Just-Eat's Response to xxnicgxx's Review

Written on: 28/05/2016

Hi, we're really sorry to hear about the overall service received. When a customer raises concerns with an order, our team would get in touch with the takeaway for you to try and resolve the issue. We're sorry to see this didn't happen.

Can you send us an email so we can investigate.

Thanks,
The JUST EAT social team

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★☆☆☆☆

“Terrible food & 4 hours waiting!”

Written on: 20/04/2016 by pzSilva261 (1 review written)

Ordered a pizza and Panini for £12.50 at 4.30pm, waited 2 hours for the food to arrive and when it did it was cold. I called to complain and was told that they would send my order out again. I am still waiting 3 hours later for the replacement food to arrive! The food isn't much to shout about either. Soggy and cold sweet potato fries anyone? No thanks. I've tried to call back to ask what could possibly be taking so long but the phone is just going to voicemail. Appalling service, do not eat… Read Full Review

Just-Eat's Comment

Written on: 22/04/2016

Hey there. Thanks for taking the time to get in touch.
Really sorry to hear that your order arrive late & cold and that the service wasn't up to scratch. Pop us an email with the details to the email address at the top and we'll take this up with the restaurant for you.
Many thanks.
Sam
Social Media team.

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