All OK till there was a problem with order and acted appallingly avoiding refund. I was running in circles and never got my monies back. Be aware. Really bad experience.

Placed an order at 6:30pm and told it would be with us by 7:45pm (okay not to bad for a Saturday night) Time went on and no delivery arrived. Used the update service via the website - got the usual response 'Your order is on its way'. After 2 hours still no delivery, then we receive an update you food is on its way!! Yippeeeeeee - as 2 x hungry kids sitting here waiting. Guess what - no delivery arrives!! Finally got fed up and called the restaurant to be told the food will be another 15 mins! When questioning them they finally stated that the order had not even been cooked yet!!! Told them to cancel the order and we would request a refund. Got on live chat to Just Eat as when calling I was 26 in the queue - that says it all really!! Finally got through to a person who did the usual parrot responses and then cut the chat! Then called Just Eat, after hanging on for ages, to be told we cannot do anything today as the restaurant have marked the order as 'complete' we will have to pass this to the investigations team. Now we are 2.5hrs down the line and money I now don't have. 2 days later I called them for an update to be told 'Sorry the ticket was not passed to the investigation team, I will do it now'. Following this I called the restaurant and told them the situation, they apologised and stated that will confirm their error to Just Eat when they make contact. I have today received an email stating that Just Eat have contacted the restaurant and the outcome is the food was cooked, delivered and received so no refund is being actioned!!! I have raised a complaint, I will be going on all review platforms to let everyone know. ONE STAR IS TO GOOD A REVIEW FOR THEM DONT USE THEM!!

Absolutely shocking!! Don't even bother using them. They never assign a driver to your order. Always takes over 30 minutes to get through to customer service. Nearly impossible to get your money back. & if your order is cancelled (because it doesn't arrive) you are not able to leave feedback via Just Eat's platform. I don't understand how a company like this can still be allowed to exist!

Indian Lounge has received your pre-order. You’ve successfully saved yourself a future tummy rumble, nice work. It’ll be ready for 31/12/2018 at 18:15.   The most disappointing Indian meal in 2018. The main courses were awful and the aubergine in one side dish wasn't cooked. I left a message with a staff member asking the manager to call me but no call has been received. There are plenty of Indian restaurants in Newbury and I will definitely give this one a miss in future.

our food was 43mins late, cold and food and drink missing! justeat did not help sort this out, just said sorry.... I paid over £30 for this rubbish. don't use just eat they are no help

Just signed up for Just Eat as our office fancied a Friday breakfast. Within minutes of signing up and ordering breakfast baguettes online, it was delivered to our office (way ahead of time)where the very hungry staff awaited. The rolls were jam packed with 2 large sausages, bacon, mushrooms, hash brown and egg. Was absolutely delicious but HUGE! Very good indeed!

Last fish and chips order was oily yet fish stuck to the cardboard and chips were not fresh, and of a child size portion to accompany 2 large fish and chips.... Marmaris Fish and Chip shop will never get my custom again.... Totally awful. I rang the Chip ship and told them 1 scoop of chips is unreasonable, when paying for 2 Large fish and chips for £15.... They returned to speak in english, its normal... I rang Just Eat, they did nothing to resolve the matter. What is the point of having Customer Service and recieve no service at all???? Better you go pay the same price of less in a restaurant and get better service and value for money...

In addition to the delivery charge they are now imposing compulsory service charges = when you complain they just apologise and told me not even the restaurants they work with knew about the new charge - i will never use them again on principle - to make matters worse the food was delivered 35 minutes different to the advised time - dont waste your time or money!!

purchased food 1.5 hours later food didn't arrive. Rang restaurant claimed they attempted delivery. Lied. Didn't ring the bell. When't to leave a review to warn others. wasn't allowed as just eat said they cancelled the order. So how are people supposed to be informed that this restaurant doesn't deliver? Messaged just eat to ask why, said i couldn't because they cancelled the order. So now, all restaurants are close and we are left with no food. Just eat should have offered at least a discount on the back of this on our next order. Didn't. So have cancelled my account that orders weekly with them. I would say sort yourselves out justeat, but since i will now use hungry house from now on, Do what you like!

dire this place is getting worse

made a order that was rejected but they took the money. called up 2 weeks later after not receiving the refund to them saying that they refunded the money. I asked them for a email to prove that the money wasn't back in my account and the the payment was made and they said we don't do email so there is no way to prove fell sorry for the take away company's that have to put there name to such a shocking company . gave 1 star cause I couldn't give 0 stars. if you use just eat wish your order will be accepted cause If not your wont get any food and they will take your money

ordered food from here last nigt I'm not joking it was vile ordered pizzas they were cold n one was full of water kebab meat was full of grease wouldn't feed it to my dog missing chips from order bit annoying wen you spent 21 quid for te lot to go in the bin

We made our order at 11.40pm and we're told the delivery would be 40mins. At l1.55, we received a text message to say they couldn't deliver. Obviously by this time, it was too late to order from anywhere else

Kebab Connection is the worst Kebab I've ever had in fact I only had 4 bites then binned it as I was nearly sick! The food was clearly old and reheated along with being chewy and fatty, absolutely vile will never use again and would recommend that people stay well clear!!