written by MalakiGentry on 20/04/2015
The product instruction say to inspect all parts. Do not continue if there are parts missing. I was missing 2 B top rail poles. I called customer service and would not send me the poles. They said to return product back to Costco. Kidding me. You know how heavy this is and pain to put back in the box and loading it up again. Unhappy with this company customer service. Pool is ok. Next time, i'll buy from the pool place with 15 yrs warranty. A bit more expensive but better quality.
Elorenzo's Comment
Written on: 29/04/2015
File a complaint with bestway and got a call from Customer service. She said they will me the parts after receiving a copy of my recpt last friday the 24th of April 2015. She called to confirm she received my email. Its now the 28th and no parts. I called again and they could not find my original record. Emailed the recpt again. Now a guy is saying that it will ship tomorrow the 29th of April. This is just plain ridiculous. Poor record keeping. Emailed them asking to confirm shipping address and providing me with tracking number. No reply yet. Now Im not sure if they will ever ship me the parts.