Lessons are food, organisation is terrible

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Water Babies Baby Swimming Classes
★★☆☆☆
2.2
22.0% of users recommend this

221Townsend's review of Water Babies Baby Swimming Classes

“Lessons are food, organisation is terrible”

★★☆☆☆

written by 221Townsend on 03/05/2016

Whilst the instructors are very good and the lesson content is good the organisation of this is awful.
We have been using water babies since my child was six months old and she is now two and a half years old, we have paid on time each term and never missed a payment to secure a place at our weekly lesson.
We were sold the swimming lessons as a course that would take our child up to approximately 4 years old however we have now been told that due to the swimming pool not being big enough our lesson is being cancelled. This would be ok but we have not been reserved a place anywhere else and have been told that we have to wait and see if anyone else drops out and a space becomes available.
This is a disgraceful way to treat customers (and children) who have been swimming with waterbabies for 2 years already (investing a lot of money and time in the course), and have never been informed at any time that the facilities used by waterbabies would not be good enough to complete the course in.
The cost of the photo-shoot is also extremely expensive and I did not like the pushy 'hard sell' approach that was used to try and get us to spend more.
Unfortunately I would not recommend waterbabies due to the experience we have had.

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