SHOCKING customer service. Wished I had read the reviews...

Terrible, terrible customer service.
Signed up for full year with the promise of a full refund if the first trial lesson did not go as expected. Went for first lesson. Child preferred the previous instructor (from a different school) so asked for refund, only to be then told that a 10% admin fee was payable for the refund, and this was never made known to me at time of booking.
Attempts to escalate this fee issue was hampered by repeated empty promises to check with the management and call backs, etc. Not a single callback despite a number of chasers over 4 days.

Refund still outstanding. Still awaiting call back, says manager is busy, on calls, guess a refund is not high on their priority list. Feels like a deliberate attempt to delay a response.

Shame that Mark Foster would be associated with such a poorly run organisation. Would not recommend - use them at your own risk!