Very disappointed - we started in September but had several teacher swaps which isn't helpful. My daughter really enjoyed her lessons but these were stopped abruptly with only an email!! Our teacher was lovely but I'm not impressed with the company overall.

Excellent and committed instructors, helpful call centre staff, let down by poor administration. I can only comment on the experience at the London venue that we've been sending our daughter to for three terms. The venue has had constant cancellations due to pool equipment malfunctions (at least four in the last term and now one in this term, despite categorical assurances that a full renewal repair had been carried out). The promise to make refunds have not been actioned and the first refund for missed sessions last year has only now been issued (more accurately, I've had verbal confirmation that the payment has now left their account - it has not appeared on my statement yet...) - this required three separate requests over a two month period and the repeated sharing of bank details. The call staff are very polite and try to be helpful and the company is proactive about sharing information (and making promises to rectify the situation) but this does not translate into the effective management of the problems experienced. Constant cancellations have resulted in our child not progressing as she should, as she constantly needs to return to confidence building at the last stage she was at, rather than moving ahead more fluidly. This effect is compounded if the other child in the double session is less confident or less experienced than your own child These lessons are expensive and service delivery should really be vastly improved.