The cake store that doesn’t deliver

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The Cake Store, London
★★★★☆
3.9
From 8 reviews
75.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

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LiliannaTimmons's review of The Cake Store, London

“The cake store that doesn’t deliver ”

★☆☆☆☆

written by LiliannaTimmons on 10/06/2022

Ordered a 50th birthday cake which never turned up..rang the store and the excuse was the delivery person was new and made a mistake.. I can except that can happen the issue is trying to resolve the problem took me 5 phone calls , eventually had a refund and no cake .. it spoiled the birthday.. very disappointed as they where recommended.. would not trust them again,
very poor service..

  • Quality of service

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Anymaryia_24's Comment

Written on: 06/05/2023

I had similar experience. The woman on the phone said the driver is new and could not find the address. Seriously? Finally it has arrived but the personalised inscription is cracked. Now I am trying to get in contact with them for a refund. Their customer service is poor.

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