Customer service ? Happy to breach Consumer Rights Act.

We bought a Toshiba 32 inch full HD television from Tesco direct after two and a half weeks it developed a fault, a black patch on the screen.
We phoned Tesco expecting them to offer a replacement. They asked for a photo of the screen and after a short time decided that the screen had been "accidentally damaged".
There was, and has been, no physical check of the product their decision has been made on the basis of a photograph taken on a mobile phone. DISGUSTING.


Current legislation is clear. The Consumer Rights Act 2015 states........


30-day right to reject


Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you buy your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.


The first six months

If you discover the fault within the first six months after buying the product, it is presumed to have been there since the time of purchase - unless the retailer can prove otherwise.

During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was.

Further to this the Act also states in Section 9.

(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of that kind are usually supplied;

(b)appearance and finish;

(c)freedom from minor defects;

(d)safety;

(e)durability.



Clearly Tesco think that they are above the law. BEWARE IF YOU BUY FROM THEM!!!!