Aldi

Went to apply on-line for a vacancy at this place (diverted from Indeed) and when it became obvious where the location was I tried to change it to another and was told that I would have to cancel the other one and start again but there didn't seem to be an obvious way of doing this as the application wasn't complete. The support crew were totally useless replying with generic responses so when the horse fell at the first fence I decided to delete the account. More problems. I couldn't do this myself and the process of having to go through another portal with one-time passcodes at every step of the way was just pathetic. I was then told that I would have to wait 12 months for it to be deleted, despite there being no legitimate reason for them to hold on to my details. The only reason Aldi has achieved a level of success is by undercutting the big names and providing cheap food for consumers who don't have a pot to pee in. With the competitors now doing price match I don't really see a need to shop there anyway.

I went into Aldi Old Kent Road where a member of staff was really rude and abusive. A product was offered at a discounted price and the manager refused to honour the price which would have been a saving of 35p and she walked away telling me to get out of the shop when I told her that it is the law to honour a price advertised. I then reported the experience in detail to customer services 3 weeks ago and they have not called back or written despite agreeing to do so with an outcome.

If you start with 10 items in a grocery card today, in a few months 30% of those items will become discontinued by Aldi. Aldi plays as if it is buying surplus and or discounted items or high yield low quality items such as fruits from manufacturers and places them on its shelves as long as it lasts, then it becomes discontinued items no matter how the customer has become dependent on that item. The item could be a medical need but it will be discontinued. The Albert Discount is no longer at a lower price as I found some items are more expensive than they are in Kroger or other stores. This matter has been discussed with the customer feedback, but never have seen any actual result.

Aldi is not my favourite supermarket but handy for some things however I never enjoy shopping there, it's rushed and impersonal and not necessarily such good value as you would expect. On the few occasions I have bought bread I've found it dry and only useful for 1 or 2 lunches. Latest purchase of 4 Italian Style Ciabatta rolls for lunch same day (89p) were very dry, they were well in date with four days before the BB date. The remaining 2 rolls went on the bird table. Added to the experience at the Allenton branch the male cashier had no customer service manners, no hello, no please and no thank you. Why pay a good rate and take on people with no customer service manners? I won't ever buy Aldi bread products again it's certainly not value when the food is not fresh and you can't eat it.

I very much appreciated the assistance I received from one staff member in particular at Aldi Port Macquarie yesterday when my shopping bag broke and the contents spilled onto the floor. Her prompt assistance helped relieve my embarrassment. Many thanks to the kindly staff member involved and to Aldi for employing such great staff who from my experience are always willing to assist.

Two online messed up. Both items the delivery company Aldi chose to use sent emails giving time slot for delivery, both times it never turned up, or the next day or the easy after that. Both eventually had message saying failure but both items are still nowhere to be found (one last updated 1 week ago the other 2 weeks ago!). Customer services told me three times they chased the courier but they had to give them 2 or 3 days to reply and they would ring me back. The was no notes or history kept with my order so it was going back to the beginning every time. Because items not returned to their warehouse I can’t even get a refund from ALDI. Both items are some of the harder to come by special buys from ALDI.... I see from other comments on social media and trust pilot that others are experiencing the same with the hard to come by items such as egg chair and BBQs. Where do these items end up I wonder? Are they actually real and how many actually are available? Are they say in the gardens of ALDI and/or XDP employees or their friends? ALDI not refunding so my money sat in their bank account earning interest and not in mine. Both times I stupidly bought other lower ticket items and I wonder if others do the same as me. Birthday ruined as presents never arrived. AVOID ALDI!

NO such thing as customer SERVICE in this company! Aldi has no idea what customer service means!

Bought a prepacked salad mix and when I went to use it 2 days later, it was rotten. Sent an email to them with VERY clear pics showing the rotten produce, UPC Code and sell by Date. I did this on the 6th, sell by date was the 5th. should not be rotten ONE DAY past sell by date and NOT OPENED before. Got a snarky, BS scripted response. It is insanely ridiculous to expect someone to take a taxi to return the item to the store, would cost more than the item did. And include the receipt? WHO saves them? I ask the cashier to throw mine out as they are coated with BPA. Great way to make it such a PIA no one bothers. PICTURES ALONE SHOULD HAVE BEEN PROOF ENOUGH! Well, LIDI is opening a brand new, much lager store much closer to my home....guess where I am going to do my shopping! Great way to lose customers!

Do not waste time trying to contact Aldis. You will get a call centre in the Philippines. If you can understand them you are a genius. They know nothing about Aldis business in Australia.. I wasted almost an hour trying to get an answer to a simple question. Continuous loud music up to 5 minutes on each occasion waiting to get an answer or being transferred to another person who supposedly spoke better English. No luck. I finally asked to be transferred to Aldis and after another long wait was told Aldis in Sydney will call me back. I RECEIVED ANOTHER CALL WITH PHILIPPINES ACCENT AND ASKED REPEATEDLY,ARE YOU IN SYDNEY OR PHILIPPINES? FINALLY SHE ADMITTED TO THE PHILIPPINES. She couldn't answere my question. A TOTAL WASTE OF ALMOST AN HOUR!

Food poison... Supreme pizza, bought 6/19 and ate the same day - within hours there were races in my house to the bathroom. Use by date 6/23 - Mira Mesa Store, CA

The fuel line is made of a clear plastic tube the material used is not recommended for petrol and if used will become discoloured and brittle. This happened to mine covering me and the hot machine in petrol. I have told Aldi but they didn’t respond. Avoid or change the fuel line.