Don't Bother
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From 30 reviews
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Value For Money
“Don't Bother”
★☆☆☆☆
written by RJLynch on 08/07/2015
I ordered what looked to be a really nice three piece suit at £500 in a dark blue tweed from their website to go to a wedding.
After chasing it numerous times and given lots of excuses it arrived and the waistcoat was 3" small on the chest and it was a completely different colour and tweed pattern.
I sent it back and they moved the buttons 1/2" over so it still didn't fit. Sent it back again to be told they had no material left to fix it, so didn't have a suit to wear to the wedding.
They offered to replace it so I chose another one I liked which only cost £300. No money was given back and was told I could keep the original suit which was now a two piece as the waistcoat had been lost.
The suit is still hung up, never worn and probably never will.
£200 out of pocket.
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Vicvale's Response to RJLynch's Review
Written on: 11/07/2015
Hi - really sorry about the original fabric going out of stock. It was a limited edition run and it proved rather popular. The waistcoat was returned to you and it is extremely unfortunate that the Royalmail lost the delivery. We offered you a completely free 3 piece suit of your choice due to the problems you experienced. This left you with a £300 suit free of charge which we felt was a fair compensation.
Again, our sincere apologies for your experience.
Rjlynch's reply to Vicvale's Comment
Written on: 24/07/2015
It is nice to finally to have a reply based on the fact that I have tired contacting you several times, perhaps the light of publicity concerns you.
Your reasoning and reply is ill founded based on what would appear to be several lies or lack of linking past excuses given.
My original suit, ordered from a picture advertised on your website looked totally different to the suit that was received.
Strangely the excuse given was the suit advertised had been replaced with a new material.
If this was the case why is it that when the waistcoat was returned due to being 3” smaller than that the size ordered did you say there was no more material to make a new waistcoat. A little odd that you ran of the new material within a month of the release.
Yes correct you did reply and produce a new suit to compensate, however at no stage did you state that the difference between the ordered suit of £500 and the replacement of £300 would not be refunded.
Perhaps in the future you need to state these facts up front rather than at the end as on face value it would appear that you intentionally try to deceive money from honest people.
As for the return of the very small waistcoat being lost in the mail, very poor.
Months late, £200 down, people think again. Perhaps if a resolve had been met with the appropriate customer service skills then I might have not gone to print.
Vicvale's reply to Rjlynch's Comment
Written on: 25/07/2015
You have kept the original fully functional 2 piece suit (worth £400 without the waistcoat) and we made a full 3 piece replacement free of charge as compensation (worth £300).
We would be absolutely more than happy to provide a free complementing waistcoat that would work with the original suit. We have plenty of solid colours that would work very well.
If you'd like to get in touch, we can arrange this for you free of charge.