Amro Vantage Student Living, Greencoat House, Kingston Upon Thames Reviews

★★★☆☆
3 / 5
50% of users recommend this
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Amro Vantage Student Living, Greencoat House, Kingston Upon Thames

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★☆☆☆☆

“Wouldn't recommend it ”

Written on: 26/07/2016 by MacKinnon153 (1 review written)

Apart from the location I wouldn't have anything good to say about this place. I was a tenant here from 2015-2016. The cleaner is so friendly, that works there. He will help out with any problems within the room that he can. There is also a common room and a study room for students to use, which is really good. However, there were so many disappointing factors of living here. I would not live there again. First off, they do not provide 24 hour security like they promise on the website. When… Read Full Review

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★☆☆☆☆

“Worst Student Living Experience”

Written on: 27/09/2013

Location: Greencoat House managed by Unite Student Accommodation, Kingston Upon Thames Stay period: 2012/13 I have lived in Greencoat House for the 2012/13 academic year. However, it is absolutely the worst student accommodation that I have ever lived before. Greencoat House, which is situated in Kingston Upon Thames, is managed by Unite Student Accommodation. The photos and all the booking procedures listed in the Unite website are detailed and looks to be a reliable student accommodation… Read Full Review

Greencoat's Comment

Written on: 05/02/2016

I am very sorry to hear that you felt unsatisfied with your experience of living at Greencoat House whilst Unite were the managers of the building.

In regards to the fire alarm issue safety protocol dictates that we activate one fire alarm call point a week, in order to check that in the event of a fire the system we have in place will allow for the safe evacuation of the entire building. However, I do understand that you experienced additional fire alarms during the week.

We want our fire alarms to pick up any notice of the possible beginnings of a fire. However, obviously this means that students actions in their rooms can cause the triggering of the alarm when there is not in fact a fire. We have found by simply talking to students when they set off the alarms we can reduce the likelihood of this happening again, as moving forward they make sure they do not repeat these actions. This has meant that the triggering of the fire alarm is a more rare occurrence.

We also have wardens on-site 24/7 to make sure that if the fire alarm is wrongly triggered this can be quickly investigated and the alarm silenced.

We like to have maintenance on-site as often as possible in order to make sure any issues that arise can be quickly solved. However, we only ever enter a student’s room with their permission or after giving them at least 48 hours’ notice.

Lastly, I am sorry that you found the location of the building’s waste disposal inconvenient. Our central location means it is difficult to find a spot that would enable you to walk to the bin store without being out in the public. We have tried to limit any inconvenience caused by making sure accessing our bins involves only a minute walk to our private car park.

Again I am very sad to hear that you are unsatisfied with your experience of living at Greencoat House. As you mentioned your main problem was with the management company we had at the time, Unite. Since you were living in the building we have changed management companies and AMRO Vantage now run the building. This change in management and staff has brought in a positive change for Greencoat House, helping to make sure every resident thoroughly enjoys their stay at Greencoat House.

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