Sell funds one day & get value 3 days later (£10,000 less)

Please, please don't make the same mistake as me and deal with these people. They do not care and will be honour there errors.

I converted all of my funds before 8am on 21/8/2016 to cash as the market was not performing well. As some of you may be aware the market completely fell apart on this Friday and the following Monday. I rang Fidelity on the Tuesday to ensure my funds had been sold on the Friday as requested. They said NO you will get today's price. That's days price was £10,000 less than the value on the Friday. I asked what had happened. "Your standing order hadn't cleared so we couldn't sell". That's strange I said my standing order was only for £1,000 and it went through on the 10th August, its' not the 25th and it hasn't cleared? So why didn't you sell £141,000 of my shares and left the £1000 to transfer later. So I raised a complaint to get my £10,000 back and guess what all I get is other excuses and a flat no, with the "System says no".

I could go on, but I have already had one heart attack and don't need the stress of getting wound up by going on!

So please, please, please use someone else who cares and who does the job of looking after your money.