Dreadful service.

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xrBaird483's review of Equiniti

“Dreadful service.”

★☆☆☆☆

written by xrBaird483 on 06/12/2016

I have holdings with Equiniti that were from a now deceased holding held in my fathers name. I have been trying to access these holdings for a long time now. I have sent in letters of authority in order to gather information on the holdings along with the share certificates.
After sending in the letter of authroity i had to chase them as i hadnt heard anything back from them. I was told that i was now the holder and that they had sent me confirmation to the my address along with the share certificates, which i confirmed was correct over the phone. I then waited another month and still no word. I rang them again and they reiterated that it had been sent and after i told them that i haven't received it and could they reissue the docs , i was told that their would be a charge for new certificates. Obviously as the documents were important to me as its the only way i can act on the holdings, i asked if they was sent recorded delivery as i they was delivered to them ... 2nd class!!!!!!!! at that point i got annoyed. I work in finance and would never dream of sending client documents 2nd class. After i asked if they would pay the fee for the new certificates they replied well .. its not our fault we sent them... i asked them to send me a copy of the letter which they told me they would. it has been 3 months and i have still not got the certificates or the copy letter that they was "sending".

Since then i have had dealings with them in my job and have never had a positive experience with them. I cannot stress enough .... stay away from this company and if you have shares with them.. explore your options!!!

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