Byzantine Bureaucracy & Horrible Customer Service

Computershare www.computershare.com
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YandelPollard22's review of Computershare www.computershare.com

“Byzantine Bureaucracy and Horrible Customer Service”

★☆☆☆☆

written by YandelPollard22 on 05/07/2017

I am the executor of my late Grandmother's estate and had to liquidate her various stock shares. I was able to quickly liquidate ALL other stocks except when it came to my shares held through Computershare. I have currently been playing a redundant back and forth game of submitting, resubmitting, and then submitting again documentation so that they will hit "sell." This has now stretched to almost one YEAR! It is infuriating. The degree of inefficiency and poor customer service (good luck finding a fluent English speaker if you can get to a human and prepare for half hour wait times on line if you dare ask to speak to a manager) is industry leading for all the wrong reasons. If I wasn't forced to deal with them I wouldn't. In short, don't screw yourself and deal with these con-men. They do nothing, charge you ridiculous fees, and will waste an inordinate amount of your time.

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Scuttn57's Comment

Written on: 04/02/2023

I’m facing the same issue with my mom. This company is horrendous. Horrible there’s no words to describe it. Complete incompetence

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