false advertising, products not fit for purpose - trampoline

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surreymom's review of Trampoline Warehouse - www.trampoline-warehouse.co.uk


“false advertising, products not fit for purpose -...”

Written on: 22/09/2011 by surreymom (1 review written)

Trampoline Ware House - experience from 9 August to 15 September. I ordered a trampoline tent for my daughters trampoline. One of the items that really caught my eye when I was googling for this item was the very bold and often repeated - FREE DELIVERY on their website and tag line.

Of course I know the size of the trampoline (as I bought it) but I also measured it following the instructions on their site to make sure I order the correct item. When the item arrived, a tent for the 12 ft trampoline, it would not fit. We only got so far as trying to put the base on - no way near 12ft. Either their measurements are wrong,the box was wrong or it is a very poor item. the box clearly stated it was for a 12 ft trampoline but the base was just so far short of the mark. So I packed it back up (other items for the tent were never even opened) and returned to them with their return packing slip and in the original container as instructed. I had to pay the return postage - not too happy about hat but of course thinking I will get my money back as this item as it is so not what was advertised - no way near fitting a 12 ft trampoline. What is causing me to caution people about this firm is that (1) items are not as described - what is sent is not fit for purpose as they are completely the wrong size (2) they advertise in big letters and often FREE POSTAGE but if you return the item - even if it is not fit for purpose, they will deduct £15 for postage. (3) They also took close to 3 weeks to refund me "some" money. Imagine - charged me £15 for postage PLUS I had to shell out £15 to send it back and i had to keep chasing to get any money refunded!

I would like to warn every one about this expensive mistake of using this company STAY AWAY from trampoline warehouse

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