Hockey Factory Shop Reviews - www.hockeyfactoryshop.co.uk

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Latest Reviews

★☆☆☆☆

“Shocking service”

Written on: 03/04/2017 by Stanleyd319 (1 review written)

Happy to give the illusion that they have your purchase in stock, that is until they have your money. They then try and palm you off with whatever gear they have in their warehouse. Short and stropy emails and texts follow. Their prices look good because they don't have the advertised stock. Avoid… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 15/11/2016 by customera123 (1 review written)

Cost of sending items back, no refund on faulty items and taking 1 week to reply to an email. Not worth buying from! Products are fine, however rude staff and won't go the extra mile to assist you. Furthermore, saying that in their opinion replacing items should be every 8 months is shocking to hear. Just not worth the time or effort. DO DON'T USE!… Read Full Review

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Mattcambage's Response to customera123's Review

Written on: 19/12/2016

I've had the same issue. Poor level of customer service.

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Marchkent's Response to customera123's Review

Written on: 06/02/2017

Took money for my order almost a month ago & still haven't received it . Sent an email a week ago asking where my order is & they don't even have the courtesy to answer the email

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