SHOCKINGLY POOR SERVICE .PRODUCT DOES NOT WORK!!

Safe solar ltd were fast enough to take my money, but after installing the system, which has NEVER WORKED, and numerous attempts to contact them have led me on a wild goose chase! I have now had the 'useless ' system for over a year and I have missed out on all the savings I should be reaping in! With me being of a more senior age, this has had an affect on my health and my purse! THIS WAS BY FAR THE WORST 'investment ' I HAVE EVER MADE! All I want is for the system to WORK! Is that too much to ask????