written by ClassMate1963nolonger on 06/07/2016
After noticing a billing from Classmates on my AmEx statement, I contact AmEx to dispute the charge because I had cancelled my membership in June 2016. AmEx did credit my account temporarily for the amount in dispute. However, AmEx suggested that I contact Classmates to cancell this billing and all future automatic billing and get a cancellation reference number because my credit for the amount in depute maybe rebilled. I called Classmates and they said that they would cancell my membership immediately but would not refund my $35.00 fee because they don't refund billed fees.
If Classmates has you on automatic renewal (billing) BEWARE.....If you plan to cancell your membership, do so before your membership renewal.
How many other members have been billed and not given a refund.
BAD CUSTOMER SERVICE but good for corprate bottom line $$$$$$$$$!
I will contact AmEx regarding Classmates business practice and my displeasure with the results.
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