I have quite a few council of vapour ecigs that have been ok upto now. Once they go wrong you might as well put them in the bin. I contacted customer service about some spare parts and told them I was in the UK. It took them over a week for them to send me a link to a USA website that dosent ship to the UK. I have waited another week after asking them for a uk supplier and been ignored. £200 worth of council of vapor equipment had gone in the bin.