Terrible E-commerce System & Company

Click here if this is your business
★★★☆☆
3.4 / 5
From 5 reviews
60% of users recommend this
Click here if this is your business
  • Value For Money

stardog32's review of VP ASP Shopping Cart - www.vpasp.com

★☆☆☆☆

“Terrible E-commerce System & Company”

Written on: 10/05/2012 by stardog32 (18 reviews written)

DO NOT USE THIS OUT OF DATE, UNSUPPORTED "SOFTWARE".

I recently had a client who used VP ASP and wanted me to move their site over to a new host under a new domain name.

Knowing nothing of VP ASP (Other than it's built on classic ASP from 1998) I decided to try contacting their Tech Support (I'm in the UK) so called their UK number. After an automated message it hung up - offering NO tech support. So I called their sales line where I was told either I purchased "Support Points" or my client paid for another license in order for them to want to help. After pointing out that this is outrageous the Australian guy speaking to me simply replied "To be honest mate, I don't care".. I was absolutely shocked! Unless myself or my client gave over money there would be no help. My clients site is currently broken and will not be fixed without them purchasing a new license (since support only lasts 30 days after license purchase apparently).. So be warned, if your looking for help after 30 days your not going to get it unless you part with $$!

If the software was the greatest out there it might be worth forking out that extra cost, but it's built on technology from the 90s and appears to be run by rogues only after your money.

Not something I'd ever do to one of my valued customers. But unless your rich it seems your not valued by VP ASP.

Pros
It has all the basic features of a good shopping cart software.

Cons
It is difficult to get your local machine set up so that you can run the software.

The Verdict
There are other server-based shopping carts that are easier to navigate.

http://shopping-cart-review.toptenreviews.com/vp-asp-review.html

STEER CLEAR!

  • My client purchased two licensed from 2009 at a cost of £600

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to stardog32's Review

Written on: 21/05/2012

What is not mentioned here is that we spent over 20 minutes on the phone with this customer trying to assist. A number of suggestions were made to try and help out to get them going but the customer was not able to or possibly not interested in trying to make changes themselves.

We had also replied to a number of emails that he had sent through the day on how he can download our User Guide and some help note links which would have helped resolve his issue.

It was finally suggested he post a ticket in our helpdesk which is manned 24 hours a day Monday to Friday and explained that it is a paid support service and that the license his client was using was purchased a number of years previously so was out of the free support period that we offer by 3 years.

The customer then attempted to threaten us with well if you do not help for free I will tell my customer to use a different cart.

Unfortunately some customers are not worth having and this particular customer was one of these.

We try to offer a premium support service to back up our product and in the main believe that we achieve this with flying colors. Each license is also provided with a free support package so as to have access to our team to get up and running.

Thank you
Cam Flanigan
CEO - VPASP

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stardog32's Response to stardog32's Review

Written on: 22/05/2012

Note in their CEOs comment below: He doesn't deny that their tech support line offers no tech support. He doesn't deny that HE said " I don't care". He doesn't deny that his cart is built on out of date technology. Oh and take note, NO "threats were made" - If they refuse to help by being rude over the phone what am I as a customer supposed to do? If no help is available and I need help then er, seems only logical to suggest my customer move cart. Funny that he responded to this, he also picked up the phone when I called. He also was the tech support when I asked question's online - seems like a one man band.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Skyway2Ls's reply to Stardog32's Comment

Written on: 09/01/2014

I've had VPASP since 2004 and have used the Help Desk for my own website and client websites. They are extremely easy to get in touch with and always get back to me within 24 hours. They are in Australia and I'm in the US, so it sometimes takes them half a day, but they always contact me within 24 hours. Also, you receive support points when you purchase the shopping cart, so you can get help for free for quite a bit in the beginning. If you buy the hosted plan for $60 a month you get all the free support necessary to run your shop.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0