Great until you need help

Click here if this is your business
Free Webstore - www.freewebstore.org
★★★★☆
4.2
74.0% of users recommend this

pandapp's review of Free Webstore - www.freewebstore.org

“Great until you need help”

★★☆☆☆

written by pandapp on 11/02/2015

Ive been using FWS for over two years and all has been great and a huge benefit to my business up until 2-3 weeks ago when they changed servers.

Since then I am having no end of issues with the site timing out, messages missing, info uploaded missing.

Now this wouldnt be to bad if they would actually speak to you.... you will never get a call and if you do track down their offices (like I did) they wont put you though to anyone either. (one answer regarding this was 1% of customers would take up 99% of their time)
which is great to hear seeing as at present I am working 18 hour days trying to handle all the issues and when I ask for assistance I get asked (over and over) what the issue is.

If you're selling a few items for a bit of pocket money great but I would NEVER recommend FWS to anyone who's lively hood depends on their website.

Presently moving to another company, much more £££ per month but at least you can speak to someone.

  • Value For Money

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Divinkee's Response to pandapp's Review

Written on: 02/03/2015

I fully agree. this is truly crazy. I spend my life now going around in circles having added or edited new products only for them not to appear as i put them, or have things edited, or "new" duplicate products spring up out of nowhere. truly disappointing and im waiting for them to get back to me on this. this is an absolute NIGHTMARE and id highly recommend anyone to stay away from this site. Sadly this type of thing happened to me many times many months ago also, so they clearly have not took appropriate actions to remedy this.

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Freewebstore's Response to pandapp's Review

Written on: 19/03/2015

We are sorry to hear you have had a short period of disruption recently. It is true that some servers in one of our clusters were recently updated and this caused some dust for a couple of stores. We communicated this with you directly at the time and provided full support during this period. We understand you were frustrated by the lack of telephone support but as we told you at the time there was nothing to be added or discussed. Online support allows us to provide exceptional support to our users and prevents the vocal minority monopolising our support time by venting off steam. That is what these anonymous public forms are for! :)

If you do require actual support then feel free to get in touch with our friendly support team and they will be more than happy to help you. IF you prefer to vent then as you said there are competitors who will provide this service for much more £££££.

Kind Regards
The Freewebstore Team

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