Item: Ecommerce Templates - www.ecommercetemplates.com
Rating: 1

Irelandu489's review of Ecommerce Templates - www.ecommercetemplates.com

“Behind Held Hostage By Ecommerce Templates & Developers”

★☆☆☆☆

written by Irelandu489 on 09/12/2014

Want support, be prepared to pay for the package and then in 1 years time folk over the same price for forum chat type technical support, that you paid for the software package.

They will not answer questions, either yes or know, unless you folk over $70 every 6 months for support. They will drop features left and right just because they dont want to spend the time in fixing things that get broke. There's an update at least a minimum of every 2 weeks. There has been at least 100 or so updates since version 5.x to 6.x.

You need custom work, HA GOOD LUCK! There are only 4 developers they advertise and non of them have the professional business sence to drop an email. Have been waiting weeks for a simple response and when you finally do, they go and ingore you again. Post messges all over the forum, only to be called names, and deliberately ignored.

Ecommerce Templates was told this and once again if you dont pay they dont care.

Value For Money

write a review

Ectdeveloper's Comment

Written on: 29/12/2014

I'm one of the developers at Ecommerce Templates and would like to point out a couple of errors.

The purchase of the software comes with 6 months of support, renewing the support and updates is optional and can be done at any time - the price is $39.95 for a further 6 months of support and updates or $59.95 for 12 months of support and updates.

As far as I know there has only been one feature withdrawn from the software and that was the ability to take and store credit card details - this was carried out several years ago for security / compliance reasons - I can't recall any others.

Major updates are released once or twice a year, there are also occasional rounds ups with new minor features and bug fixes - these are not released every couple of weeks and there haven't been hundreds in that time period. As updates are cumulative it is only necessary to apply the latest updater to get to the latest version.

I have spoken to the developers you mention and they informed me that this was a recent post of yours on our support forum.

Reply to this comment

Callet's Comment

Written on: 05/12/2015

I've used these guys for 10 years now and I give them 5 stars. Updates and support actually cost an extremely reasonable $40 for 6 months or $60 for 12 months. For this you get excellent support and help as well as updates to address the ever changing security situation on the Internet, as well as new features. They are available 24 hours a day 365 days a year and always courteous and quick to offer you the assistance you need. I have 3 sites using them and am about to buy a 3rd. Their software is unbelieve value for money, works really well and they are simply a joy to do business with. I can not recommend them highly enough.

Reply to this comment