Dissatisfied

My 86yr old father in law bought a £55 pair of Drapers mens slippers about 2 weeks ago in Johnsons New Malden. He tried to wear them in the house but they were just too uncomfortable. I popped in on Tuesday to see if we could return them and was told we could have a credit note. I asked if it would be a problem if we hadn't kept the box. No problem. Today I brought my father in law to Johnsons in New Malden. We asked if we could return the slippers. We were asked for the box. We were told in no uncertain terms by the Manager that they never accept returns without the box. She proceeded to talk across me and said they have signs all over the shop about their policy. I will never shop in Johnsons again. Staff should be told to explain to customers their returns policy verbally. Manager needs a little Customer Services training. Johnsons Shoes must be losing lots of customers with this returns policy.