No refunds given - watch out!

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Johnson's Shoes
★★☆☆☆
1.8
From 20 reviews
25.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

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McCollumvh345's review of Johnson's Shoes

“No refunds given - watch out!”

★☆☆☆☆

written by McCollumvh345 on 16/07/2019

Very disappointed with my experience at Johnson Shoes, Twickenham. Bought a pair of shoes on Saturday for £75 - was served by an employee who was helping me find a pair of navy shoe sandals to match a dress for my son’s wedding. I picked one pair, but was in the sale, and when said I might have to bring back she told me no refund on sale goods. So picked full price pair for £75 and confirmed could bring them back if the colour didn’t match. Took back today, only to be told that I couldn’t get refund , only credit note. Company policy, written on back of receipt and on small sign in front of till. Needless to say I didn’t see either, and neither was it explained or brought to my attention. Very cross - not even a website to buy a pair of shoes on line. How can that be in this day and age?

  • Twickenham

    Branch Visited

  • Sandals £75

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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