Item: Barratts
Rating: 1

Guest's review of Barratts

“Was my purchase even sent?”

★☆☆☆☆

written by on 20/02/2013

For Christmas I chose a pair of Catterpillar boots from the Barratts website (having been told the store cannot request stock - and I returned to the Camberley store on several occasions to see if a delivery had come in as informed by the staff) I opted by the standard delivery. Inevitably my boots did not arrive, - you know when you just have a feeling?? I emailed cust service who informed me they would look into it, the response took a while so i emailed again to see if following 'dispatch' any word was available as to where my much longed for xmas present was. Eventually I was told they were 'lost in transit' and would I like another pair.... I get the impression they were never actually sent so requested a full refund which came through promptly but I was still left minus one xmas present on the 21st december..... wont be using them again!!

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Barrattsshoes's Comment

Written on: 11/03/2013

Dear Customer,

Thank you for your recent review and apologies for the delay in our response.

We are sorry to hear of the bad service you have received in store and on our website and we would like to take this opportunity to resolve your query for you.

However if you would be kind enough to email your details in full to [email protected] with “Review Centre” as the subject line, one of our Customer Service Representatives will contact you directly.

We look forward to hearing from you.

Kind Regards,

Ryan Schofield
Barratts Trading Ltd

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