Hanson Garages Reviews - www.hansonconcretegarages.co.uk

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Hanson Garages - www.hansonconcretegarages.co.uk
Hanson Garages - www.hansonconcretegarages.co.uk

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★★★☆☆

“NOT A HAPPY CUSTOMER! ”

Written on: 27/09/2019 by deblloyd2019 (1 review written)

Very mixed views on this company... i ordered my very small garage 11th june through an agent, the agent was pleasant enough when he visited the house to measure up but that ends there... The agent mis - measured so consequently when the guy came to build the base he had to notify hanson who then had to re-order the garage (july), there was no room for the small window that i had paid for, the rear door has been moved to centre when it should be to the side. (made sure i got a refund for the… Read Full Review

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★★★☆☆

“Could be better”

Written on: 26/07/2017 by Silly_sausages (1 review written)

To start off with they sent wrong size panels however i did get refunded for the difference. A couple of the panels were chipped. The wooden self made door didn't fit properly and could be better. The overall service was ok. The guys who erected it were nice but moaned a lot. I was satisfied with my agent.  The paper work was informative. My site was left in a clean and tidy state however they did leave a pile of stone chippings outside my house… Read Full Review

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★★★☆☆

“Had to ask to clean ”

Written on: 10/02/2017 by Steve351 (1 review written)

The fitting crew duly arrived,and set about their work,it was fitted in record time . Some filling was missing,I asked them to come back to the job and fill,some concrete sealant around the bottom,lots of residue left around the unit inside. Not cleaned away Had to ask that they clean/sweep the area. The stones were brushed into the road which I duly swept up and put in the bin, That reflected as sloppy and did not impress me . A couple of things I was told they would remove some wood from… Read Full Review

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★★★☆☆

“Good garage, but they refuse to clear the site”

Written on: 06/10/2016 by GibbsDorset (1 review written)

I ordered the garage via an agent, Wessex Garages. I was not informed where the garage was to be supplied from and also the fitters were probably contract fitters. Wessex Garages had nothing to do with the supply or installation. I had to ask for round guttering, to keep it the same as the house, as it is not included in the price list.They did supply round guttering. I had an old garage to knock down, so I specified a range of delivery and installation dates to suit. Which was agreed on… Read Full Review

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★★★☆☆

“Happy with installation & quality of garage”

Written on: 09/09/2016 by Ferret404 (1 review written)

Had problems with agent (Wessex Sectional Garages LTD) booking wrong date for installation, then Hanson Garages cancelling delivery and installation due to vehicle problems but was rectified when Hanson Garages came the next day instead. I am very happy with the team that delivered and installed the garage and am more than pleased with the high quality of all materials/aspects of the garage. They even cleaned/swepted up after themselves. Glad I purchased my garage from Hanson Garages Ltd… Read Full Review

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★★★☆☆

“Room for improvement”

Written on: 01/06/2016 by chrisrob1 (1 review written)

I recently purchased a hanson concrete section garage, very happy with the guys on the front line erecting the garage, great customer service skills and kept me well informed on the phone. Not over the moon with the quality of the finish on the concrete sections, some damaged in transit, lots discoloured and look odd! tiny issues with the fitting of the upvc plastics, I bought the royale model and it doesn't look very royal from the outside im afraid. customer service staff in the sales office… Read Full Review

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★★★☆☆

“Not a trouble free build - disappointed”

Written on: 09/02/2016 by Brianh334 (1 review written)

I've put this off until I felt that I was "happy". My build time was originally late Nov but completed Jan this year. (NB-Always take a note of name, date and time of anything agreed as it pays dividends with this company). If you want a standard garage built at Hanson's own timescale and you are available whenever they feel free to fit it, then I'm sure that this could be an excellent product. Unfortunately, if like me you have something slightly non-standard then be prepared to do a lot of… Read Full Review

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★★★☆☆

“Garage very nice, but customer service is rubbish”

Written on: 02/12/2015 by Flood248 (1 review written)

We spent a lot of money on a garage, very nice, main garage door came with bits missing. I had to chase them many times to find out whats happening. It took three visits to fit the correct parts. We wrote a letter, nobody responded. We have made various phone calls and the customer service back up team was rubbish. We took delivery in the September 2015 and got the job sorted in early December 2015, after us keep chasing for when they took come out and sort it. We wait and see how the door… Read Full Review

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Hansonhorror's Comment

Written on: 14/12/2015

my own experience exactly! Anyone who buys a garage from Hnason does so at their own risk. My advice is a AVOID AVOID AVOID !!!

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★★★☆☆

“Customer service lets them down”

Written on: 31/05/2015 by Breannay422 (1 review written)

Very happy with the garage and construction of the garage, not so happy with customer services. They delivered early leaving on the drive for nearly a week, the wrong colour guttering was delivered although we instructed them to change. Parts of the garage were removed from our drive by Hanson's (as they realised they had dropped off the wrong items) without us being informed and we thought they had been stolen. When we rang the office the said they knew all about it but didn't think it… Read Full Review

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★★★☆☆

“PURCHASE OF CONCRETE SHED”

Written on: 12/04/2015 by MohomedDesai (1 review written)

I ordered a concrete shed in February 2015 and copletion date was 12/03/2015.They came to erect the shed in the back of my house but due to accident it was postponed for the following week.When they erected the following week 17/03/2015 some panels were not right and window was not to my satisfaction.Following a checkup by their rep it was scheduled to remedy the work the following week on 25/03/2015 and was also promised upvc opening window as compensation.On 25/03/2015 they came and remedied… Read Full Review

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★★★☆☆

“Poor customer service”

Written on: 03/07/2014 by Veggie52 (1 review written)

I booked my garage early March for delivery w/c 26th May. I paid in full early April. The week before I was expecting delivery I phoned to see what day it was coming. I was told it wouldn't be delivered until 4th June. When I said I had booked it for w/c 26 May I was told that they were fully booked for that week (surely not everyone books as far in advance as I had) and 4th June was the soonest they could/would deliver. The first panel that was offloaded was cracked . The installers told… Read Full Review

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