Hanson Garages Reviews - www.hansonconcretegarages.co.uk

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Hanson Garages - www.hansonconcretegarages.co.uk
Hanson Garages - www.hansonconcretegarages.co.uk

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★★☆☆☆

“Amazed they get positive reviews”

Written on: 08/11/2018 by sweavo (2 reviews written)

Positive: The quality of manufacture of the parts seems good. I expect what I have ended up with will last and serve well. The fitting team seemed competent and put up the garage plumb and (almost) square. Not Positive: Summary: * York Agent does not listen, needed several go-arounds with the order. * Head office uncommunicative and poorly managed. * Fitters a bit of a lottery. * Weeks to get to the point of having ordered the right thing. * The build took a month to complete. *… Read Full Review

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★★☆☆☆

“HANSON GARAGES COULD DO LOADS BETTER”

Written on: 18/03/2017 by tiger800triumph (1 review written)

WHERE DO I START ?? ORDERED THE HANSON ROYALE APEX GARAGE TOP OF THE RANGE ??? TURNED UP AT 7AM AND NOT 7-30 AS PROMISED GOOD JOB I WAS UP EARLY .3 FITTERS TURNED UP AND THEY GOT STRAIGHT TO WORK TO BE FARE.GRAGE WENT UP IN NO TIME AT ALL ABOUT 3 HOURS THEY SEEEMED TO BE RUSHING IN MY OPINION AND ON INSPECTION FOUND 2 PANELS NOT FLUSH WITH EACH OTHER BY ATLEAST HALF INCH AND THE BOTTOM CORNER OF ANOTHER ONE ON THE OTHER SIDE WALL BROKEN OFF DUE TO THEM WALKING THE PANELS ON THE CORNERS.WAS… Read Full Review

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★★☆☆☆

“Slightly incompetent builders, awful cusomer care”

Written on: 03/01/2017 by fuggerty (2 reviews written)

Turned up without all the parts to finish the build, promised to return the next day, rang me to say illness meant that they could not come, two nights without the back panel of the garage making it insecure. Different team came two days later to finish job, spilt clear sealant over new slabs, left closed end of guttering unsecured, gutter now fills up with water and sags rather than draining out of spout. However the garage does look very good and is made of tough durable parts, maybe it was… Read Full Review

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Fuggerty's Response to fuggerty's Review

Written on: 03/01/2017

Sorry forgot to add my sales order number for my £10 voucher, its S0-00009288

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★★☆☆☆

“Customer service isn't on their mind.”

Written on: 06/07/2016 by Gilb69uk (1 review written)

I'm going to start with the postives from my experience with hanson garages. Firstly the order process was pretty simple, they took payment promptly and we agreed on an install date. They arrived very early on the agreed date which suited me fine. They were all packed up by about 10.30am and on their way. Now to the not so positives. The day after the install we had a fairly heavy rain storm. I thought I'd check the newly installed garage to see how it held up. To my disappointment there were… Read Full Review

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★★☆☆☆

“SITE SURVEY ABSOLUTELY ESSENTIAL”

Written on: 20/04/2016 by chris.mcguinness (1 review written)

Can't comment on the garage as yet because I haven't been able to have it erected. I ordered the garage from Megasheds in north Wales. I asked for a site survey but the agent said it would be ok without. This is NOT the case. We aren't experts. In fact we are pensioners. YOU MUST HAVE A SITE SURVEY. Hanson's have twice been unable to erect our garage because we don't seem to be able to get the base flat enough. This is not their fault obviously. But if they come out and don't erect… Read Full Review

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Hanson001's Response to chris.mcguinness's Review

Written on: 26/04/2016

Good afternoon,
I am fully aware of your predicament and understand your frustrations.
However, we have tried on two occasions to deliver and install your garage without success because of your base conditions. On the first occasion the base was severely out of level. On the second occasion after you had employed a Non Hanson agent to lay a base it was again way out of level to the extent that we couldn't have installed your garage safely. We can work to certain tolerances but not the excessive amount that your base was.
The fee charged is clearly listed in our Terms & Conditions and isn't a set figure, it is 20% of the value of the building where we are unable to deliver and install.
Once more I really do understand your frustration but we would have loved nothing more than to install the garage in the first instance without any additional charges to yourself.
Regards
Andy Roberts
Business Manager

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Chris.mcguinness's reply to Hanson001's Comment

Written on: 04/05/2016

As I said, none of this is your fault although I do consider the second £900 charge was excessive. However, it does say that in the contract and I did sign it. The point I am making, so nobody else has to go through this is A SITE SURVEY IS ABSOLUTELY ESSENTIAL.

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Chris.mcguinness's Response to chris.mcguinness's Review

Written on: 12/05/2016

Also, it needs pointing out that, if they don't erect, then they just unload the garage at your property, wherever it can go, and you've then got the problem of keeping it safe. They did take the doors back as they couldn't find anywhere to put them. Anybody with a flat deck and a bit of an eye for a quick buck could steal it. Luckily we are fairly secure but a determined person with assistance could easily have made off with it. Also we have a yard but, if you had a garden, it would be ruined after a few weeks of concrete and steel on it. Happily we now have a flat base, Hanson's have done a site survey and our garage will be erected next week. So hopefully, after a nightmare six weeks, we will be able to relax. Will update on here then. I signed a contract that included all this so I cannot blame Hansons for any of this. The lesson which we are told all the time is to read the small print and don't think it can't happen to you!! You're never too old to learn the obvious!!

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★★☆☆☆

“shoddy work, poor customer care”

Written on: 17/12/2015 by paganlord (1 review written)

Sides not sealed, leaking badly, widow not fitted properly, also leaks and side door doesn fit correctly. Hansons response "NOT OUR PROBLEM, BLAME THE GUY WHO LAID THE BASE"… Read Full Review

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Hanson001's Response to paganlord's Review

Written on: 18/12/2015

I am sorry to hear you were not complete satisfied with your garage instillation Unfortunately the review does not say who you are so i cant contact you directly should you wish to discuss this further please feal free to call the office Thank you

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Paganlord's reply to Hanson001's Comment

Written on: 29/12/2015

tried phoning the office and the response was as above

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★★☆☆☆

“missold - leaking garage”

Written on: 04/12/2015

Sales staff great, after sales service great. But now have after 25 years of having a dry garage albeit an ugly one, hence the reason for my new Hanson garage, I have one that is not usable as the floor is absolutely wet though. Hansons blame the concrete floor for not being even and water flooding in under garage door. They sold me a weather bar to prevent water getting in - this failed. Why didn't they tell me the customer that the garage could leak water and that a weather bar, which they… Read Full Review

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Hanson001's Comment

Written on: 17/12/2015

I am sorry to hear you were not complete satisfied with your garage instillation
Unfortunately the review does not say who you are so i cant contact you directly should you wish to discuss this further please fell free to call the office
Thank you

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Hanson001's Comment

Written on: 17/12/2015

I am sorry to hear you were not complete satisfied with your garage instillation
Unfortunately the review does not say who you are so i cant contact you directly should you wish to discuss this further please fell free to call the office
Thank you

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Hanson001's Comment

Written on: 17/12/2015

I am sorry to hear you were not complete satisfied with your garage instillation
Unfortunately the review does not say who you are so i cant contact you directly should you wish to discuss this further please fell free to call the office
Thank you

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★★☆☆☆

“Shocking customer services and aftercare”

Written on: 09/10/2015 by Fransy (1 review written)

Ordered my concrete garage through an agent who was very professional and very helpful which gave me confidence to purchase a Hanson garage. Installation team turned up as arranged but had forgot the entire guttering and had brought the wrong foam for the eaves. Contacted customer services who arranged for a maintenance team to come and install the guttering and the foam a week later, so I had to take time off work to let them in and they had brought the wrong foam again, which there are ONLY 2… Read Full Review

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★★☆☆☆

“Delivery times”

Written on: 05/09/2015 by Jadon306 (1 review written)

They said it would be delivered on the 31 Aug. Then 3 sept then 4 sept the dropped door of iam still waiting fed up with moving my cars they don't keep you informed you have to keep ringing up… Read Full Review

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Hanson001's Comment

Written on: 07/09/2015

Good afternoon,

Firstly let me apologise for the delays that you have encountered thus far. Could i ask you to call me to discuss your issues.
Regards
Andy Roberts
Business Development Manager

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★★☆☆☆

“hairline cracks”

Written on: 07/07/2015 by Thornton390 (1 review written)

had a concrete shed in may when it rained one of the panels had water lines all over it a week later hanson replaced it. we have just had a thunder storm I went to the shed and found 5 panels again with water lines on them. what is going on is this going to happen all the time. I am not happy and wish I had never had a concrete shed. will be contacting hanson tomorrow… Read Full Review

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Hanson001's Comment

Written on: 07/07/2015

Hi
Thanks for your review. Having looked into your issues our customer services dept advise that your call was logged in the morning and we attended site in the afternoon that day to resolve the issues. Please do not hesitate to contact our office should you wish to discuss this matter further.

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★★☆☆☆

“dissappointing customer service”

Written on: 01/04/2015 by Jordynh267 (1 review written)

I've had a terrible experience with Hanson garages. First they messed up the delivery date, then the building date and never kept us in the loop. Then took them another week to replace the incorrectly delivered door etc etc. Customer service didn't feel the need to let us know what was going on. We had to chase them up at every single step. Hanson needs to sort out their customer service levels… Read Full Review

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★★☆☆☆

“very poor service”

Written on: 03/11/2014 by Sears148 (1 review written)

Plus sides first the quality of the building is ok. The downsides. I ordered my garage and recieved aestimated delivery date however i was not told until the day before that this date was pushed back a week so i was forced to change my plans last minute and having an open garden as i had taken down old garage ready. The garage was due to be erected on tuesday. The garage arrived however the driver was not qualified to use the unloading equipment. His workmate was due shortly however he never… Read Full Review

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Hanson001's Comment

Written on: 04/11/2014

Many thanks for taking the time to submit a review.
We value every review, whether positive or negative as we are continually looking to improve our overall customer experience.
We have taken all of your comments on board and are using these to evaluate our service performance.
Please accept our sincere apologies for the poor level of communication. We pride ourselves on our service and we are disappointed that we have under performed on this occasion.
Once again, thank you for bringing this matter to our attention
Andy Roberts
Business Development Manager

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★★☆☆☆

“Good Product, Poor Installation!”

Written on: 25/08/2014 by Ulisesr307 (1 review written)

I ordered a garage from the Woodthorpe range, as a friend has the same model and I could see that it is attractive and of high quality. Unfortunately when my garage was being assembled the installers seemed more concerned with getting away quickly than doing the job to a sufficient standard. I had multiple issues with the installation, but the main one was that the entire front of the garage was leaning over. This meant that the up and over door would not close at all. The installers did not… Read Full Review

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Trashman1981's Comment

Written on: 25/08/2014

Sales no SO-00005501

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Hanson001's Comment

Written on: 28/08/2014

Thanks for leaving us a review. We are sorry to hear you experienced some problems with the installation of your building, however we are delighted to hear you would had rated us 5 stars if these minor blips had not occurred. It is our top priority to resolve any problems as quickly as possible and ensure that our customers are 100% happy with their new building.

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★★☆☆☆

“Hanson Garages leaks and hassle”

Written on: 27/06/2012 by AJinSY (2 reviews written)

Update June 27th - The roof has now had 3" of felt removed and the exposed metal varnished correctly which appears to have stopped the rain leaking in.I had to chase Hansons re the door replacement and, despite being promised that customer services would call me the following week, I heard nothing from them all week! When I called I was put through to the Operations Manager this time. He was unaware of the problem, however after I had explained he promised that either the MD or he would call me… Read Full Review

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