My machine has had very little use. When I do use it the thread break, the presser foot drops. It knots the top thread with the bottom making it impossible to remove the fabric without damage. Everything that could go wrong has gone wrong. Now its the embroidery unit it fell apart. No way of getting help to fix it. to buy a new one its over a thousand dollars. I had a brother before and it was amazing. I'll go back to brother. Husqvarna HAD a good name but now its rubbish.

I bought my Topaz 30 about five years ago from a local dealer who provided EXCELLENT teaching and support. I truly believe buying from a local dealer with good support and classes is key to your satisfaction. I was new to machine embroidery and definitely had a learning curve but love it!!

I too agree with u all..... HV topaz 30 is junk n waste of money invested. I have not made a single design on it. Whenever I start the machine either the foot drops down with screeching sound or its machine overload. Purchased the machine in 2011 and have been to the dealer n number of times with no improvement but only reasons. Now they have started a new way of extracting money by saying we have this part and that, but with no results. So please be careful before buying any Husquvarna machines

I too agree with u all..... HV topaz 30 is junk n waste of money invested. I have not made a single design on it. Whenever I start the machine either the foot drops down with screeching sound or its machine overload. Purchased the machine in 2011 and have been to the dealer n number of times with no improvement but only reasons. Now they have started a new way of extracting money by saying we have this part and that, but with no results. So please be careful before buying any Husquvarna machines

I wasted a huge chunk of my retirement fund on this worthless junk. I have been fighting it for over three years, have had it in the shop several times, and have talked with tech support several times. I have never gotten a single decent design out of it. I did not spend this kind of money for a sewing machine, I spent it for an 8x14 field embroidery machine. Every single design ends up with nesting, holes in the fabric, or both. I have tried every "solution" recommended, and nothing works. I have a cheap Brother machine that will spin the designs out like silk, but has a 4x4 field. I spent all this money for the bigger field, but have never gotten a single decent design out of it. Given the extra hoops I bought, trips to the repair shop, I have over $4,000 invested in this machine . . . all for nothing. I rate it one star because there is no option for -4 stars. Don't waste your money on this piece of junk.

My Husqvarna Viking Topaz 30 sewing machine has been a problem almost from the beginning. I was told it would sew upholstery just as well as the Viking machine I had for over 35 years. However, it will not sew through more than two layers of canvas or marine fabric. It constantly tangles on the lower side of the fabric. I have changed needle size, sewed very slowly, and constantly re-threaded the machine and bobbin. I've followed all the advice of a local Viking rep. The woman who sold it to me (& made promises of help she had no intention of keeping) closed her business. Joanne's Fabric store has a Viking rep. and the rep. sent it in for repairs at great cost to me even tho I never did anything that would break it. But, it still does the same thing. I will NEVER purchase another Viking sewing machine if I live long enough to be able to afford purchasing another sewing machine. As far as I am concerned they were wrong when they told me it would sew upholstery fabric. It's motor is not made to take it. I'm heartbroken to have spent $4000 for a machine that will not do what I was told it would do.

Bought this machine 10 months ago, have not yet managed to sew a piece of embroidery on it! Awaiting yet another call from Husqvarna 'specialist' to establish whether there is anything more I can do at home to resolve the problem rather than having to send it back - again!! Straight sewing, fancy stitches. button holes great, but it is an embroidery machine which doesn't embroider- my £250 cheapy will do all above, my old Janome memory craft is a better embroidery machine - just has a small field of operation & Husqvarna support is appalling.

Love the Topaz 30. Have had it now for over 5 years and still love it. The only problem I have had is.......I had to pack it away for over 6 months as we were moving. When I got it back out I had forgotten how to use it. When I contacted the new dealer where we moved they told me that I would need to update all my embroidery software OR I would have to pay her 30 bucks an hour for her to show me how to use my software. I went to a great quilters craft show and talked with a dealer there. She was so nice and gave me her business card. I then called her if I had a problem and now I am using my software. NO Charge. I also call the dealer where I bought it if I have questions. They don't seem to have a problem helping me without charge. I now drive over an hour to go to a dealer since the one close to me doesn't want to help without a charge.

If you are in need of sewing anything over the thickness of 1/4" don't buy this machine. I was promised it could sew leather and denim with no problem. Wrong. It always goes into "main motor overload". I then have to transfer to one of my other machines to finish the task. I sew apparel, do alterations, and teach people to learn to sew and design. This is one machine I advice my students to stay away from. This machine can not handle the basic material. I gave up my work horse, Bernina 1130, for this supposed upgrade. I do patches for a company, however, the machine will only recognize one hoop even though I have had it serviced. They are not sure why it will only read one hoop. The hoop that it reads is the 120 x 120. Very inconvenient and a much unwanted headache. This is not the product that the old Vikings of long ago.

I have been sewing on Husqvarna Viking machines for 10 years. I am in love with them. They offer features that I cannot find on any other brand. If you purchase from the right dealer, you will get plenty of help with any issue you have. I also use the Viking Embroidery software and my dealer has always been very helpful to help me reload anytime I get a new Computer. I have friends who have not changed software in 5 years and still like it. From talking with my friends who own other brands, Viking has no more problems than any other brand. Usually only the problems get reviewed, not the praises.

My machine and the local shop's are Topaz 30, not 20 as stated: We bought our Topaz 20 at a quilt show in Pomona CA from an AZ dealer in January 2010. We had exceeded the capabilities of our 1972 Kenmore (actually still going strong) and were impressed with the projects produced at the show attributed to that Topaz 20. We had trouble with it immediately, though I could nurse it along by very carefully regulating its speed. Our friends (Bernina owners) strongly suggested careful thread selection and frequent needle replacement. Did lots of that with some success, but still got relatively unpredictable birds nest failures. Also was promised some hoops that had been with the machine at the show, and some accessories that should have been, so called the AZ shop; THEY WERE EXCELLENT IN THEIR RESPONSE and met all our needs. We took the Topaz to the local CA Viking dealer when we kept having problems; THEY WERE EXCELLENT in giving us the prescribed VH lessons, and tried very hard to duplicate our problems – machine refused to misbehave so we eventually concluded it was our fault. Next pass through Phoenix we visited the dealer with the same results – THEY WERE VERY CONCERNED AND HELPFUL, but again machine only fails in our hands when no pros are watching. We gave up and have for three years been quilting on the ’72 Kenmore and one of my many Singers, a 1960s Golden Touch-N-Sew. Just this last weekend, I ran the VH through its paces with good results after aggressively blowing out the bobbin area and tension discs after Sue had a failure that showed loose loops on the bobbin side of the fabric. Now it was failing with any thread other than black Gutterman – THEN!!! It failed with that too while I was simply raising the bobbin thread! And I saw the loop escape the take up hook just as you did. My thoughts: Poor design! Impossible to believe that VH doesn’t know about it! Very upset about 3 years of frustration and blaming ourselves. All my Singers and our Kenmore have closed eye on takeup arm so I wrapped a wire around the lever, threaded through the eye and sewed perfectly for the rest of the day, including all grades of thread from cheap Coats and Clark to the high grade Guterman. NO FAILURES, perfect stitches, including some of the fancy ones. Removed wire – instant birds nest. Took a piece of insulation from 14 ga house wire and slipped it (friction fit) on the wire of the takeup lever until it made an interference fit when threading (thread normally but snaps past the fix point). Visited the local VH rep shop where she had a Topaz 20 on display and allowed me to look at the takeup lever – very different bends and much tighter gap! Lots of sewing the rest of the weekend using Coats And Clark Walmart thread – all functions normal. We see no reason to trust the machine to the experts and will never buy VH again. Poor design and very irresponsible corporate attitudes and policies. For the first time, we are going to take the embroidery unit out of the box and try to learn to embrioder. Local rep is going to tutor us.

I just purchase this yesterday and I am already having trouble with the thread breaking. If someone could help me resolve this I would be very grateful. I made one design beautifully, but after that is when the thread started to break. Please help me!!1