Bought for my Granddaughter (age 9) to learn to use and share with me, a more experienced seamstress. Plastic casing feels cheap (which it was to buy). Lack of choice of stitch length in each stitch chosen. Quite difficult to thread before putting cotton through needle. Still haven't worked out how to use the needle threader. Granddaughter likes it and finds stitch choices easy to manage. She is still getting used to controlling the speed of the foot pedal. Wish I'd chosen a more expensive, better quality, machine.

I ordered a brother v5. Told it comes directly from manufacturers, so would be 3-5 days delivery. At 7 days I contacted them. A few emails and had a reply. The machine arrived after tracking information from brother, with accurate info. I am happy with the machine. British Sewing Centre gave upgraded 5 yr guarantee (which I’m happy with providing they continue to trade, as I guess their guarantee is only valid if this is the case. Overall a reasonable experience.

My new viking sewing machine arrived quickly.It is easy to use and has good stitches, I love it. Only problem is, I orderd a pack of sewing machine needles at the same time as the sewing machine, and I am still waiting for them. I have contacted customer service and sent an e-mail to the address I was given, and still no answer.

My machine arrived last Saturday after hassle the upgrade was not the same make that I went for but it's OK and the machine is very nice didn't think customer service was brillant and the chat line quite unhelpful and rude at times not friendly It depended who answered the phone but at the end of the day got a good deal

Ordered my singer 4423 sewing machine on Sunday night arrived Tuesday midday. I originally looked at the British sewing centre amongst others and noticed the chat online. So I asked what would be the best machine for a beginner using Canvass, They quoted the Singer 4423 Heavy Duty. So I looked online for the machine, read reviews on the machine I watched a couple of you tube clips, and it seemed perfect for what I needed. I am a complete novice at sewing & machining. I tried to engage with the online chat again saying that I could buy the machine cheaper elsewhere, but all I received was the words saying - No 15 year servicing and guaranty. I asked when would it be delivered and it simply said –Tuesday, after that it was just chat had been ended by the person I dealt with (lol) so I thought about it and it seemed reasonable’ so I went for it. I then found some other reviews online but this time about the company itself, and I suddenly felt very nervous, every review was a 1 star rating and this was only because there was no way to not give the company any stars. I thought that I had just given my hard earned money to a scam company. I checked the invoices and looked online for the company’ I found it and was still a bit nervous’ I had paid by credit card so I had some cushion and assurance that I could get my money back eventually if it hadn’t turned up or was not in stock. But on Tuesday I received a text saying parcel force was bringing my parcel at midday’ish but the reference number didn’t match the one I had on my invoice, but when it turned up everything was there the free gifts, the sewing machine in a nice unopened box all parts included. I took photos of all the pieces as I took them out the box as proof (a bit anual I know but better safe than sorry) I kept all the packaging in tacked so if I had to send it back for any reason I could. But I’ve setup and used the machine and it is brilliant  I will have to get used to its quirk’s and learn how to use it properly but I couldn’t be happier. I’ve registered the serial number with Singer and all went well. Not sure what will happen when it needs servicing or repair but I will cross that bridge when it comes. Inside the warranty card it is highly recommended that you keep the original packaging for returning and servicing. If not’ you could buy the box from singer for 15 quid ;) All in all I am happy with what I have, even if the online chat service seemed a bit cold and no extra discount.. Thank you

I wanted to buy a sewing machine. In this case because of the sad lack of High Street Retailers I decided to purchase on line. I came across The British Sewing Centre also know as I believe Hobby Craft/Hobby Stitch/Sewing Support/Cooper Sewing Machines (and goodness knows what other Companys are affiliated) It really comes down to one man who owns all these 'offshoots' I ordered one of their latest ADVERTISED machines being the Decorpro500. It wasn't in stock but the guy sent me a brand new Necchi to be going on with. I had paid 'up front' and my payment had been taken immediately. Eventually after many many E Mails (pretty well all of them to the various associated companies)none of which were answered I received my machine. Regretably, there was a crack in the body right in line of the cotton path when filling a spool, thereby snapping the cotton. Now, I am fairly intelligent (oh yes I am!!) but to be honest the instruction manual was a farce. It was written in pseudo English/Korean/Japanese/Taiwanese/or whatever and to be quite honest totally unreadable by a none English non linguist. To be kind to the seller - I did speak to him and was treated to a 'tirade' of abuse. May I suggest that this guy is now totally too old to run this business and of course if you care to delve back he was the 'Star' of a TV programme  which showed many many unhappy customers. My advice? Tread carefully, very carefully if you use this man and his machines. Happy shopping!!