British Sewing Centre Reviews - www.britishsewingcentre.co.uk

★★☆☆☆
2.0 / 5
23% of users recommend this
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Media Gallery for British Sewing Centre - www.britishsewingcentre.co.uk

British Sewing Centre - www.britishsewingcentre.co.uk

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Latest Reviews

★★★★★

“Briquettes price per kg”

Written on: 26/01/2021 by Saiparbha (52 reviews written)

Maxwell eco Industries is offering a good quality of Biomass Briquettes also we are Briquettes Manufacturer, Exporter & Suppliers from Tamilnadu, India… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 25/11/2020 by Rex243 (1 review written)

They take your money then disappear. Paid £150 for the service of 2 of my machines, they don't respond to my emails nor answer the telephone… Read Full Review

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★☆☆☆☆

“Rubish”

Written on: 14/04/2020 by Jotterthorn (1 review written)

I bought my Janome and 15 year service (£70) in 2018 from British Sewing Centre. I Have had one service which was a performance. Just tried to contact them for a second service, both telephone numbers no answer. Web page unavailable. Just found loads of people having the same problem… Read Full Review

Fificartwright's Response to Jotterthorn's Review

Written on: 14/06/2020

Me too, I have been emailing and now assume they have gone out of business. I suppose I should be grateful to have had one service before it happened. Learnt never to buy service agreement again.

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★☆☆☆☆

“this is a confidence trick”

Written on: 24/07/2019 by Lyngreen2019 (1 review written)

I ordered my machine in May and paid in full. The day after I had an email saying the machine I ordered wasn't in stock but they were expecting a delivery in June. By the end of June I still had not received my machine and when I tried to contact them got no replies to my emails and the telephone number is unobtainable… Read Full Review

Heidirichardson's Response to Lyngreen2019's Review

Written on: 05/05/2020

They went bust, it seems that you ordered at the wrong time. Hope you got your money back

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★☆☆☆☆

“Report this company to Trading Standards & Fraud Squad”

Written on: 04/07/2019 by HeidySherwood395 (1 review written)

I am still waiting (in vain I know)for a response to my incomplete and faulty order from March 2019. Maybe the BBC could do an item on them! I have reported them to Trading Standards and currently making an application through my credit card company. I also believe my machine not to be the Bernina I ordered, but, indeed a cheap copy made in China. There has to be somewhere in the system where people such as this can be detained and locked up, away from doing more harm to innocent people. Come… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 04/07/2019 by Huffman172 (1 review written)

This company are awful. Bought a cover stitch machine which is virtually useless. No response from customer service. DO NOT BUY FROM THEM… Read Full Review

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★☆☆☆☆

“Awful!!!!!!”

Written on: 01/07/2019 by pansypins2004 (1 review written)

I bought a Janome which kept shredding all my threads. Eventually company offered to change it. A Viking arrived with which I have been very pleased. I paid 199.00 for a 15-year Service agreement and returned the Viking for service early this year. Box was returned with outer having bottom and one side cut away - no longer usable. Also a spool part missing. Phoned and e-mailed to ask for missing part replacement and new outer box to allow me to return machine again in future. No reply for 2… Read Full Review

Cookiebird's Response to pansypins2004's Review

Written on: 02/07/2019

I bought a Toyota super jeans machine, from this company 10 months ago it has never worked properly it misses stitches all the time and is totally useless what a waste of money I feel absolutely robbed, there web site has disappeared! so I am guessing they have gone belly up. When I was in the process of buying it they talked the talk and couldn't do enough to help me they talked me out of buying a singer machine which is what I really wanted, they obviously had a lot more Toyotas to get rid of! its my own fault. I feel for all the other customers who trusted them.

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★☆☆☆☆

“Britishsewingcentre ”

Written on: 25/06/2019 by AldenMcClanahan59 (1 review written)

Do no touch this company. dlc distribution. britishsewingdiscount in fact just don't buy a machine online. action fraud are on my case… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 20/06/2019 by CraftyElf (1 review written)

I purchased a Cooper Pro machine from this company in 2014. Very happy with service at that point. Arranged to have it serviced in July 2016. Machine collected and returned. Took out extended service contract then. ( First service free) Now unable to get the benefit of this warranty. I’m cross but at least I have my machine unlike some others though need to pay for servicing locally. This kind of dealing with people needs to be stopped. I too continue to get emails about the extended… Read Full Review

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★☆☆☆☆

“One star is one too many! ”

Written on: 19/06/2019 by fnPutnam493 (1 review written)

In May I spoke to one person and the other team about upgrading my embroidery machine, I explained how it was going to be used solely for my daughters charity to raise money for her and all the other kids to get together for a fun weekend, seeing as this company are such a charitable company apparently!!! They talked the talk and I purchased a brother NV800e, was so happy to he able to do larger scale things and the outcome would be brilliant for all the kids.... after giving 999 over the next… Read Full Review

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★☆☆☆☆

“Something shady going on.”

Written on: 14/06/2019 by pisteoff (1 review written)

I sent a sewing machine (which I purchased from this company without problems 3 years ago) to BSC for servicing. When I tried to progress the matter their website address redirects to a domain holding site, their phone number is 'not recognised and emails just bounce. I have done a bit of research and find that their company registration is identical to FLC Distributors which still shows as an active company. With a fair few other trading names. I have now sent a report to Action Fraud… Read Full Review

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★☆☆☆☆

“super jeans 34”

Written on: 29/05/2019 by poopile (1 review written)

I ordered this machine in May for delivery early June. On trying to contact them to delay delivery I realised that the site was down, inaccessible on phone & their trading address is up for sale or rent! Contacted my bank immediately as I had paid by credit card - luckily!! Shoddy practice to take orders knowing they will not be honoured… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 24/05/2019 by Caldwell21 (1 review written)

Do not use this company they take your money but do not supply any goods then when you try to get in touch with them it is impossible… Read Full Review

Mariagrahamthirlwall's Comment

Written on: 25/05/2019

I too had this issue, I called the supplier and because this company has not paid for any orders they are not sending out the machines!
I had to file for fraud with my bank and got my deposit back.

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★☆☆☆☆

“Paid for a machine and not delivered goods”

Written on: 23/05/2019 by KaylieJamison199 (1 review written)

I have ordered and paid for a machine tand hey said it would be delivered this week. They have taken my money but now the website and their facebook page are down and their emails keep bouncing back and I can not get hold of them, I suggest you contact trading standards as I have done as I am unable to reach them… Read Full Review

Tobiast's Comment

Written on: 23/05/2019

Me too. Any advice?

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Pippahiscott101's Comment

Written on: 01/07/2019

What was the outcome? My machine was due today. I only discovered there was a problem.when I tried to find contact details as I hadn't heard anything.

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Tobiast's Comment

Written on: 23/05/2019

Me too. Any advice?

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★☆☆☆☆

“service plan has proved impossible to use”

Written on: 22/05/2019 by Johnstonqp1978 (1 review written)

I would have liked to know that this company is much better at selling than delivering after sales service! After buying my machine from them, 18 months ago, which was quick and easy, I purchased a 15 year service plan at a cost of £99. In spite of that, they still send an email to offer me a 15 year service plan at least once a month, every month. But the phone number at the bottom of said emails is not accepting calls at the moment whenever we dial it. No one answers email questions. I… Read Full Review

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★☆☆☆☆

“Do Not Recommend”

Written on: 22/05/2019 by Kierran67 (1 review written)

 I ordered my sewing machine 3 months ago and I still did not receive it. No one answers my emails or is available to talk. The online chat is not helpful and I cannot get an answer from anywhere. I see that I am not the only one in this situation with the money taken and machine not delivered. I am starting to think this is a scheme to take people's money. The website stopped working so... DO NOT RECOMMEND!… Read Full Review

Tobiast's Comment

Written on: 23/05/2019

How do I contact you got advice ?

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★☆☆☆☆

“Taken the money and run”

Written on: 22/05/2019 by ofCallahan201 (1 review written)

We placed a large order (thousands of pounds) four weeks ago. We've been chasing the delivery for over two weeks and keep getting fobbed off. Now the website is down, the phone line is dead and the email address is bouncing. Watch out for a phoenix company in the future, I think they have a pattern of doing this… Read Full Review

Inverdon's Comment

Written on: 23/05/2019

I ORDERED A MACHINE AND PAID IN FULL ONLINE in April. I have spoken to an agent twice and they keep saying it’s a problem with the Pfaff company moving warehouses...but I still have no machine....it’s now about 6 weeks and I still have had no joy...I am still waiting very unhappily.

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★☆☆☆☆

“machine not delivered”

Written on: 21/05/2019

I ordered an overlocker more than 3 weeks ago, it still has not arrived, it was said to be delivered within up to 10 days when I ordered. I sent various mails because the customer service number did not ever lead to a person when I tried. I put that to the times of day, and sent an email instead, a week later I got the reply they assumed my issue was solved and they were deleting my enquiry unless I confirm I still have an issue. It went on like that, never a person to speak to. Just tried… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 21/05/2019 by 166Cunningham (1 review written)

Do not buy! Simple - do not buy! you want story - contact me! This absolute shame on a bussines! How people do this! They should be in a court! UK - should not aloud companies like this work! people should be jailed for this!… Read Full Review

Tobiast's Comment

Written on: 23/05/2019

How do I contact you ?

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★☆☆☆☆

“Terrible Company - AVOID”

Written on: 16/05/2019 by Xavierc364 (1 review written)

I ordered a sewing machine on April 1st, a showroom model which the website stated would take 'up to 14 days' for delivery. On April 16th I rang them as it hadn't arrived and was told it would be despatched 'tomorrow'. Two weeks later I had heard nothing so tried to contact them again, only to get a recorded message saying to email them. I did this and 2 or 3 days later got an email asking if I 'still wanted my query to be resolved'!!! Which felt like stalling tactics. To make matters worse, I… Read Full Review

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