written by antiscum on 31/10/2017
BEWARE OF THIS TRICK!! Your contract with Xcelerate Fitness will automatically renew after one year unless you notify the club at least one month before your contract expiration date. Xcelerate will tell you that you owe them an extra month membership plus their renewal fee even if you are no longer using their facility. They will tell you that they can't cancel your membership until you pay everything you "owe" them. Don't believe them: Xcelerate may tell you that they need you to fill out their cancellation form and they aren't sure where they're kept or that they're all out of the necessary forms. Check your contract, if you don't have it ask for a copy. You will find that the contract states that all you need to do to cancel is provide something in writing at least 30 days prior. You can also cancel through email at the following address:[email protected]. Personally I will never do business with this company again.
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