No customer loyalty

Saved with this company for several years always in Fixed Rate Bonds.On November 18 2015 my bond was due to mature, due to me having to go for Radium treatment for cancer this lapsed. On 25 Nov 2015 I opened a new bond paying 2.06% interest & received written confirmation of it being opened. I did not check my account until 26 Sept 2016 & found it was an easy saver account paying zero interest.
I contacted the company by phone & twice by letter explaining the situation. Something had gone wrong in the set up of the transfer which may have been my genuine error. First save would NOT budge resulting in a loss of over £1000.
As a regular saver I would have expected better.No consideration of mitigating circumstances. Jobsworth comes to mind.
Will never use again