Not great

★★☆☆☆
1.5
From 2 reviews
0.0% of users recommend this
  • Value For Money

Bradley146's review of Expedition Kit Hire www.expeditionkithire.co.uk

“Not great”

★☆☆☆☆

written by Bradley146 on 04/04/2014

Great kit but I returned the kit on a Sunday - obviously no post goes on a Sunday so I got charged for late return - I know it's business but give me a break - I paid a lot for the rental - harsh!

Adamsab's Response to Bradley146's Review

Written on: 30/01/2015

We use collectplus for returns which are open 7 days per week and use petrol garages and corner shops all of which are open 7 days per week until about 11pm, this is for the convenience of our customers who may be in work Mon-Fri. Also I don't know of a delivery company that isn't doing Sunday delivery anymore. Our delivery instructions are clearly on our website.

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Adamsab's Response to Bradley146's Review

Written on: 07/08/2015

We use a 7 days per week returns service to make it easier for our clients to return the kit at weekends when hey are most likely to be off work. The end date of all rental agreements is clearly stated at the top of your rental agreement. As a business we cannot function with unpredictable late returns which is why we have to implement late fees to prompt customer to return the kit on time.

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