Has any one had an issue with vonage very recent because i just bought it and online review is very bad. with in 30 days i can cancel ateast if goes very bad.

You can sign up for a softphone account with Vonage and you think it will all be easy. Once you have the account the fun then starts. They don't tell you that the software will only work on old, unsupported software WinXP, OSX 9.4, essentially only software that's about 10 years old. You only find this out when you try and set up the software and find that it will either not run (OSX) or will not login (Windows). When you call their 'technical support' they reiterate that it will only run on out of date operating systems. You feel like they are telling you to 'go away' and stop bothering them. Please, if you are thinking of subscribing to a softphone, unless you have old computer equipment, don't. And, don't bother phoning the help desk, the read out the script that's available online.

Have a Vonage line, it was working fine, until it just started putting out a busy signal. I have wasted about 3 hours on the phone with Vonage, no one has been able to solve my problem, so I tried to cancel a service that no longer works and they are unable to fix, I was told I would have to pay a cancellation fee for something that doesn't work! I kept trying to explain to the call centre in India that I shouldn't have to pay for a service that does not work and they are unable to fix, which was greeted with long silences and the option of being passed back to the technical team who decided to blame it on electricity. Now after over 2 hours of getting no where, I was offered a different service package called Vocalocity. I told them that they had horrible reviews and would not be appropriate for my company. After explaining that and pleading with them to fix the line, they passed me again to a different technical adviser, 20 minutes later absolutely no progress again. Just different excuses, again I was transferred back to an account manager almost 3 hours now and no solution to my problem, I finally gave up as it was beyond a joke. So now I have 6 months left on my contract for a service that does not work and they are unable to fix.

I was a customer of Vonage for over 5 years. I wasn't using the service for several months and decided to cancel. After numerous attempts to sell me a service I wasn't going to use, the "customer service" representative stated that I would not get a refund for the amount that I still had credited to my account. She told me to look at the "contract" for clarification. It's extremely unfortunate that, after being a "loyal" customer (as the representative elegantly stated) for over 5 years, I am not even rewarded for my "loyalty" with a simple refund. I know that I probably wont get a refund. Just wanted to let those who are considering to know the facts. There are plenty providers out there that offer cheaper and better service. It was a great service... until now. I decided to look at all of the Vonage reviews on-line, and amazingly I find that I am among the many that had the same issue. Thanks.

I have cut my cell and home phone charges a great deal. I love that I can use the extension on my cell phone. The call quality is quite good and the everything I use is included in my monthly charge.

I've had this for 3 years as a primary contact number for the USA and UK, and it's been entirely excellent the whole time. I've lost connectivity perhaps twice in the two years, but throughout the call quality has been as good as landline. It's easy, cheap and extremely effective.

Ive had Vonage for 2 months and I have only good things to say about the service. I've never had any real issues, the one time I called customer service, they were helpful and resolved my query in 5min. Otherwise it does what it says on the tin.

Good quality calls, unlimited to the countries in my plan. I would like unlimited mobile calling though please!

Please don't be fooled by the claims they make. Its not unlimited as advertised its 2000 min in the hidden fine print.
They conned me into buying unlimited service.
The cost is same as many other companies to use vonage you need to pay to get the equipment.

Please i implore you,do not get involved with this company.The service(ha ha)is horrendous,and they will not accept cancelations.You will be advised from the Phillipeans how to repair your own phone!Vonage sucks there are pages and pages of complaints from all over USA on that website.They will also charge you for dissconnecting and then still bill you every month.Yes it's cheap but its c**p.The nightmare starts when you sign up,I can assure you.

If my experience is representative I suggest you stay well away from this appalling company.

Customer call centre is in the Phillapines. The worst customer service I have experienced. The esculate complaints but do not seem to do anything about it. I have had several complaints regarding number poting in & out, crackling lines, poor call quality, etc. Evertime I call, they tell me that a superviser will call me back as they are busy. NOT ONCE has a superviser called me back.

PLEASE BE AWARE THAT PORTING NUMBERS IN OR OUT OF VONAGE IS A NIGHTMARE. THEY WILL TELL YOU THAT IT CAN ABE DONE BUT DO NOT BELIEVE THEM. ONCE YOU SIGN UP WITH THEM, AFTER A COUPLE OF WEEKS YOU WILL GET A STANDARD MESSAGE STATING "SORRY WE CANNOT PORT YOUR NUMBER AS WE DO NOT HAVE PORTING AGREEMENT WITH THE OTHER TELECOMS PROVIDER"

STAY AWAY!!!!

I have been unable to access their website to update my account details for a number of weeks now, Causing my account to be suspended.
The Customer service / techical depts were clearing reading from a script and either were not listening or did not understand my problems.

The sign up process is very good and slick but trying to sort out problems is a real headache. I guess they think its such a small amount of money each month that people will not bother to try and fix things once there is a problem !!

I signed up with Vonage a year ago. Fairly pain-free process and trouble free. I was not too impresseed by the call quality at times, but weighted that up against the cheap call costs.
A week ago they inadvertantly disconnected my line?! I was without any comms. It cost me a fortune in mobile costs to talk to the Call Centre that informed me that there is nothing they can do. They NEVER apologised or even remotely admitted that it was their fault. They simply told me that the system does not allow a reconnect and I have to reapply. Here's the best part: they told me that they are unable to refund the disconnection costs (approx. $50) and that I have to pay the standard startup costs (another $75) like any other new customer. How does that work?? It was clearly their fault and they are not interested in any flexibility. They simply gave me the old "I'm sorry SIr, but the system says..." routine and cost me a small fortune, considering all the premium rate calls I had to make with my mobile. Unacceptable.

I have been using Vonage since 2007. Initially I experienced a few issues, but you have to remember here is that Vonage uses your broadband connection to route voice calls through. Hence if you have an unreliable broadband connection it will affect your voice calls - breaking up etc. I upgraded my broadband connection from a 2Mb service to a 10Mb service and the only time problems occur is when my broadband connection goes down - this is out of Vonages control and rests with my broadband supplier, I cannot blame Vonage for calls breaking up if my connection speeds have dropped out. If you have several computers sharing one incoming Broadband line then you can expect call break up if you are on a 2mb service- again this is not Vonages fault - consider going for a larger broadband package speed. I use the 10mb Virgin media package, have 5 computers and have no issues with call break up. On occasions I have to re-boot my virgin media modem and hence VoIP adapter -but re-booting is expected with any broadband connection. What you need to remember is that call break up normally indicates that your broadband speed has dropped or re-booting is required. Overall I rate Vonage as excellent!!

Unbelievably horrible phone service and customer service. I have never had an experience like the one I had with Vonage's customer service. During the 6 months I used their service, more than half of that time the modem wasn't working, therefore, I would have no phone service for hours at a time. When I finally decided to disconnect from them, they wanted to charge unbelievable fees and stated that they could and would deduct it from my checking account and did not need my authorization. Unbelievable. Also, as usual, the customer service is located in some far-away land and the thick accents and poor English are extremely difficult to understand.

Vonage was 7 months of hell. The line is either 'temporarily busy' or breaking up, unless you are ringing a number not included in any package (eg. mobile).