Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
2.9 / 5
54.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst network ever”

Written on: 20/09/2018 by chidichrisillo (1 review written)

Terrible company. Just useless. Useless service, extortionist, no service for money, they trick you into services they claim to provide but have nothing close to it and then they trap you with their ridiculous contract. They should be closed down. Complete tragedy… Read Full Review

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★☆☆☆☆

“SLOW”

Written on: 12/09/2018 by JasonRSmith (2 reviews written)

SSSSSSSSSSLLLLLLLLLLOOOOOOOOOOOOWWWWWWWWWWWW… Read Full Review

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★★★☆☆

“Not that fast, drops and now i’m Without connection ”

Written on: 12/09/2018 by Giulia.1994 (1 review written)

In my old flat The connection drop and it’s not that fast how you promise. I change house two days ago I thought I had to change the address when I was already in the new flat and now I have to wait until the 25th to have the connection again. I’ll be almost two weeks without connection but i’m Still paying it. No customer service helped me… Read Full Review

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★★☆☆☆

“Unreliable”

Written on: 07/09/2018 by michaelkulyk (1 review written)

Some days the signal is excellent and some days good but some days it's terrible going off and coming back on. If you need a reliable service that you can depend upon then TalkTalk is definitely not the one to pick. It's a service I would describe as falling well into the poor to terrible range. And what's most sickening is hear how they present themselves as a good service when they're anything but… Read Full Review

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★★★★★

“Excellent service all round”

Written on: 06/09/2018 by Mark4318 (1 review written)

So easy from the minute I took out broadband brilliant service brilliant product would recommend to anyone… Read Full Review

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★★☆☆☆

“WORST CUSTOMER SERVICE”

Written on: 05/09/2018 by DavidOduns (1 review written)

Worst customer service i have ever had to deal with. Discussing an issue with the chat team online, while still discussing the issue. The adviser closed the chat. Eventually when i call them, i was told that's the price and we do not do deals. Existing customers get loyalty but if you are a new customer, Talktalk is ready to bend over backwards. Since i have been with the company, engineer has been out twice to check the speed, falsely advertisement of the speed. I check my bill this month… Read Full Review

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★☆☆☆☆

“Moving home”

Written on: 23/08/2018 by ru11 (1 review written)

I contracted Talktalk services two months ago. Poor bandwidth and a terrible router. After applying for moving home I realized that they will raised my monthly payment. Disappointing service… Read Full Review

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★★★☆☆

“Home move - new contract ”

Written on: 22/08/2018 by aidaobrocea (1 review written)

It is very unfair that when moving home the contract is converted in a new 12 months one with a higher price than the original one… Read Full Review

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★★★☆☆

“Home Move”

Written on: 20/08/2018 by evedias (1 review written)

I am happy being with TALK TALK the speed is always good, and will even refer to y friends. But just this one thing.Just got my new dates for Home move, and it the 6th of sept 2018, my last date in the current property is 24th Aug, i cant believe TALK TALK being so popular among people can give dates after 13 days from Home move, to get a internet connection. I have always had a good experience with Talk that's the reason i am with Talk Talk since 2014. I am terribly shocked by this date, i… Read Full Review

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★★★★★

“Home move”

Written on: 17/08/2018 by Boadiccea (1 review written)

I have been happy with Talk talk and have been trying to sort this home move twice before. Today was easy online but your staff were not able to help me properly. Ideally I wanted my broadband to stay in Canton Court for a further 2 months and my internet in my new address from September the 1st-6th September and pay the difference for the 2 months run on. However this seems to be a service you do not offer. I am very happy however you have given me the faster fibre for £23.50. … Read Full Review

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★★☆☆☆

“Stress stree and more stress”

Written on: 16/08/2018 by Nohairleft (1 review written)

If you are on a straight forward package and only make straight forward changes, best done online, then TT is ok. But try something that is not in the a-z staff manual and you will end up screaming. No communication between staff and no common sense solutions. After something like 6 hours of trying to keep my phone number on my finishing my account and my wife moving hers to our joint home we've ended up with new number. On top of that my talk mobile is now uselessly locked to vodaphone, the… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 16/08/2018 by shonakaye (1 review written)

Signed up to Talk Talk, service didn’t work. We complained and they said they would arrange an engineer in 72 hours. An engineer came the next morning with no warning when we were out. When we called back they said they had already sent the engineer to resolve the problem. I stated that was unhelpful as they didn’t call ahead. They said another one would come in 72 hours. They never came so, I called back and they said the engineer never came because I didn’t rebook, however I had… Read Full Review

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★☆☆☆☆

“Product Not Fit For Purpose - 14th Century Technology”

Written on: 12/08/2018 by Fatimaf17 (1 review written)

Rarely a continuous unaffected broadband connection but instead, regular and ongoing long delays - hours, sometimes. Poor customer call centre service reportedly based in the UK but of no genuine assuring assistance if not in the native tongue - causes and concerns. The 18 month contract the next step... neighbour told me had used a lawyer effectively to spell out that the product is not fit for purpose. Pity now the fourth class broadband packages the UK has to offer… Read Full Review

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★☆☆☆☆

“Worst company ever ”

Written on: 04/08/2018 by Weber374 (1 review written)

Paying for a service I didn't receive despite multiple complaints it was never fixed. When I said I was leaving due to their breach of contract they tried to fine me £100. After hours 'arguing' on the phone safe to say I left & didn't pay the fine… Read Full Review

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★☆☆☆☆

“Left me without broadband!”

Written on: 25/07/2018 by jackwebster (1 review written)

On the 21st June 2018 I made an online order for TalkTalk broadband, and was offered a switch on date of 26th July. This was ideal as my Sky broadband was being switched off on 25th July. I received an order confirmation email outlining the switch date and my costings over the 18 month contract. Approx 7 days before my switch on, I grew concerned that I hadn't received my equipment, or a landline telephone number, so I used live chat to enquire and gave the staff member my name, address, email… Read Full Review

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★★☆☆☆

“Speed was ok but that was all really”

Written on: 25/07/2018 by auHart422 (1 review written)

Moved to TalkTalk as the promised they could give me a faster speed, better service and a better deal. Well, they were only telling part of the story. The actual move was troublesome as they send engineers to install that couldn't find a normal address (apparently) so only at the 3rd!!! new appointment someone actually turned up. They tried and tried and half-installed but said there were issues with the connection in the exchange and left. I had to call yet again to get any action which, in… Read Full Review

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★★★★★

“Moving house”

Written on: 28/06/2018 by Karli333 (1 review written)

A very straightforward online system for leaving one property and changing to another. Providing all goes according to plan it was quick and simple to use… Read Full Review

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★★★★☆

“Moving home”

Written on: 27/06/2018 by sapperg (1 review written)

Just completed an online request to transfer my phone line to my new address keeping my same number all pretty straight forward and if it is transferred on the requested date I will be more than happy. Only four stars as I had to take out a new 12 month contract to complete online to keep my existing contract I would have to contact customer services but have been with TalkTalk for over ten years and happy with the service to date so no problem… Read Full Review

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★☆☆☆☆

“NO SUPPLY FOR 28 DAYS AND BILLS GONE UP”

Written on: 19/06/2018 by AnaBlair (1 review written)

im really unhappy at this service my accounts been off since the 01/06/18 and its not going on till the 28/06/18 so thats 28 days service iv paid for and not had and i was in a price freeze for £25 pound a month and in my new address its £33.50… Read Full Review

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★★★★★

“Moving Home”

Written on: 08/06/2018 by Jimmyc243 (1 review written)

Easy procedure, good information, everything was very clear… Read Full Review

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