Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
2.9 / 5
54% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★☆☆

“Change Over Too Long”

Written on: 10/11/2019 by Javonk142 (1 review written)

Great service over the last two year's but when someone is moving house they expect it to be one of the first to be up and running this the age of the internet isn't it… Read Full Review

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★★★★★

“Great service”

Written on: 07/11/2019 by Beth138 (1 review written)

Great service, Great to have your own online account,I'm moving home soon and I've just taken a few minutes through my account and it's all set up, very easy and stress free. Great price too! I'm a happy Customer as I got what they promised and have had a good service for approx 4 years I have recommended it to my friends and family… Read Full Review

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★☆☆☆☆

“Hub looked 10 years old, then billed £150 when I...”

Written on: 06/11/2019 by RaelynnCunningham (1 review written)

I will NEVER, EVER do business with this company again. I had been with BT, but had decided to switch providers given I wasn't happy with BT's lack of response when there was a problem with my connection (they basically wouldn't come out to fix it), so I switched to Talk Talk. It never went live, mind. I had only ordered it and my "live date" was pretty far off after having ordered the broadband from them. But, after having received the hub, and opened it, BEFORE my live date, I was shocked as… Read Full Review

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★☆☆☆☆

“Fed up!! ”

Written on: 17/10/2019 by Killianf280 (1 review written)

Consistantly poor speeds with broadband - Internet connection forever dropping out so we all have to switch to our data plans on our mobiles. This usually always happens around tea time/evening (probably due to high demand) & also when the weather is bad i.e torrential rain. We live on a main road, right near the town centre so you'd expect much better. Only joined them in February 2019 on an 18 month contract & it's driving us mad so we think great, less then a year to go HOWEVER we are moving… Read Full Review

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★★★☆☆

“Easy, but slow”

Written on: 12/10/2019 by hedleygb (2 reviews written)

The problem with rented accommodation is that one can be left with very little time between finalisation of the contract and moving in. In my case, these were the same day. But TalkTalk will not install my service for 12 days. I am elderly and heavily reliant on phone and internet, and this will be a very large problem… Read Full Review

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★☆☆☆☆

“Worst possible service”

Written on: 24/09/2019 by nickbonwick (1 review written)

Apart from slowest line speeds possible in an area that others get up to 67mb Talk Talk provides 7.2mb the moving process is useless. Went all through online process chosing dates etc. Was shocked we couldn't get our move date even with over 1 months notice. On the day we had chosen...Nothing! Contacted TT who had no record of our order. We never got a confirmation so have to conclude we got the order wrong. Just proves the process is mightily flawed… Read Full Review

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★☆☆☆☆

“Taking Advantage of the Customer ”

Written on: 09/09/2019 by seanc_review (1 review written)

Its overpriced and contract length is unfair. Moving home I have to renew my contract for a further 18 months which is restricting… Read Full Review

Beth138's Response to seanc_review's Review

Written on: 07/11/2019

When moving home did they turn up on the day you requested?

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★★★★★

“Great”

Written on: 08/09/2019 by ChristianCass (1 review written)

Everything here is so simple and easy to use. I love talk talk… Read Full Review

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★★★★★

“MOVE HOUSE”

Written on: 03/09/2019 by jonesketh (1 review written)

why does it take 10 days for start up date… Read Full Review

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★☆☆☆☆

“TEN TIMES SLOWER THAN WHAT THEY SAY”

Written on: 05/08/2019 by reviewreader (11 reviews written)

TEN TIMES SLOWER THAN WHAT THEY SAY I bought the Fast Fiber package and at the time of the contract, they said the broadband "download speed" is going to be 79MB and "upload speed" is going to be 20MB. Well, that was 5 months ago. Every time I call them about continues disconnection of broadband and how slow it is, they said we can send a technician but it will cost you £200! VERY DISAPPOINTED :((… Read Full Review

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★☆☆☆☆

“Never recommend”

Written on: 30/07/2019 by ElisabethMcLean334 (1 review written)

I will not recommend this broadband to anyone I know! Had very experience… Read Full Review

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★☆☆☆☆

“SLOW MOVING”

Written on: 21/07/2019 by scott.glennie (1 review written)

Guys, Talk Talk have been great for last 2 years but even with a months notice they cant disconnect and reconnect me in same town with same phone number on same day - suspect because BT outreach booking slots not being available. Will be interesting to see what they can do when i call… Read Full Review

Jsimby's Response to scott.glennie's Review

Written on: 30/07/2019

The worst broadband I ever had !!!!

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★☆☆☆☆

“Slow and cancelled my order ”

Written on: 03/07/2019 by Hanescott (1 review written)

We pay for fibre broadband and are lucky if we get half the speed we are meant to. Also moving house and sorted it a couple days ago to receive a text and email saying another company had cancelled it, tried phoning the number on the email and it just rang out… Read Full Review

3Rdchild's Response to Hanescott's Review

Written on: 18/08/2019

Be glad, I hear it is very difficult to get of Talktalk, even the end of contract.

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★☆☆☆☆

“worst service ever”

Written on: 27/06/2019 by Juliau55 (1 review written)

When we wanted to switch our broadband supplier from Eae to a new provider Talk Talk gave the best offer through the you switch website, But want they didnt say is that they would ignore the fact that you requested the switch and not a new line and they go ahead and put in a new line and dont take over the old line as they should do. They do this so other companies dont have the chance to offer you a better deal to stay with your previous supplier. And while there take your money you are… Read Full Review

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★★★★★

“Quick easy”

Written on: 21/06/2019 by Gentry202 (1 review written)

I was expecting this to take ages instead it was quick efficient and hassle free. I provides you with a dedicated number to contact if you wish to discuss, I would certainly tell my family and friends how easy it was to transfer… Read Full Review

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★☆☆☆☆

“DO NOT MOVE TO TALK TALK”

Written on: 23/05/2019 by philip99 (5 reviews written)

I was with Sky Broadband for 5 years without an issue... I switched to talktalk to save money, even after my friends told me they had done the same and it was terrible, their internet does not work and they waste hours with useless support staff... I made the huge mistake of switching... and guess what... my broadband is SO unreliable.. on and off... Just wasted 4 hours with uesless offshore support.. who cannot fix it.. and was told they want £140 for me to cancel the contact and go to a… Read Full Review

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★★★★★

“Review of Home Move online only”

Written on: 26/04/2019 by SarahHar (1 review written)

Arrived at the website to do a home move with Talk Talk. I was able to do this solely online - which is always great. Everything was simply laid out, changeable, everything was upfront. I wasn't able to take one of my products with me (Fibre Boost) as it isn't available in my new area. However, all of my broadband speeds were clearly laid out, in easy to understand format. I had the option of taking a new fixed-price contract of £25 which comes with additional benefits as standard. I was… Read Full Review

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★☆☆☆☆

“NO RESPECT. NO MANNERS. NO NO NO”

Written on: 24/04/2019 by uwWebster1976 (1 review written)

WARNING TO ALL:-Do Not do business with TALKTALK. This company is rubbish. It seems all customer service employees are not trained. They are clueless and have NO RESPECT, NO MANNERS, NO NO NO. The worst internet provider by far. They make promises they cant keep. They say one thing today and another thing tomorrow, Can anyone confirm if their offices are a school somewhere deep in another country? WHY CAN CHILDREN BE HEARD PLAYING IN THE BACKGROUND WHILE YOU TALK TALK? My advice to everyone… Read Full Review

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★☆☆☆☆

“So long to move properties!”

Written on: 13/04/2019 by Unhappy91919191 (1 review written)

Maybe I'm naive but in a modern world where most transactions are virtually instantaneous the first opportunity for Talk Talk to disconnect my old property is 13 days from now and then for some reason I have to wait a further 6 days after that. Yet Talk Talk don't need to send anyone round to do so and I suspect I can probably just plug in the router I have at my old property! I have booked it in for fear if I wait any longer to book I might have to wait until 2020 to get my new home supply… Read Full Review

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★★☆☆☆

“Just needs working on”

Written on: 16/03/2019 by doMcNeill120 (1 review written)

The overall service is ideal, but set up time for services are too long. Having to spend 2 weeks without Wi-Fi with no given reason for the time delay is, just not right in my opinion… Read Full Review

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