Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
2.9 / 5
54% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Overall poor Internet provider”

Written on: 19/07/2021 by generalguy11 (1 review written)

Generally the worst internet provider I have had. They will tell you you can only get 10mb download speed, when EVERY other provider will give you 20mb minimum for example. They will lock you into excessively long contracts just for moving home, and charge fees for it. They use sub standard routers and equipment, which fails constantly, plus they won't even help if it's not working as it should. I literally had to spend time learning all the different ways a master socket can be installed and… Read Full Review

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★★★★★

“Amazing service ”

Written on: 30/06/2021 by chaycep (1 review written)

Talk talk is such an amazing service. Amazing prices and the best quality WiFi I’ve ever had… Read Full Review

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★☆☆☆☆

“Moving houses service is joke, expensive and loads delays”

Written on: 28/06/2021 by McNeillaj328 (1 review written)

Has a new customer Im happy with talk talk service, no complaints until I had to move home. When I tried to move home, I had no dates available so I will be 2 weeks without internet in the new home until an engineer comes to switch broadband. Also, I find it discussing that as a costumer and consumer I have to accept extortion, because has a consumer I dont have any real choices, only two options that are enforced to me: 1) either I pay off the fee to get out of this contract (since its a new… Read Full Review

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★★★★★

“Always simple and easy”

Written on: 23/06/2021 by Racjel (1 review written)

Been with talk talk for a few years now, was so easy to set up, always a good price, I was worried about it being complicated when moving house but it's been super easy and no moving fee! Amazing :)… Read Full Review

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★★★★★

“Home moveso”

Written on: 16/06/2021 by Reevesdq363 (1 review written)

My broadband set up for my home move with talk talk was so easy...I am not very savvy with Internet but thank you talk talk for making your moving home proceedure so simple to do. … Read Full Review

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★★★★★

“Makes life easier!”

Written on: 11/06/2021 by Zachariahj85 (1 review written)

Am about to move home and was able to complete everything online through TalkTalk website making a stressful time very much easier. Had no problems at all with my broadband or phone for the past couple of years and that's why Im staying with them when I move… Read Full Review

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★★★★★

“easy peasy”

Written on: 05/06/2021 by inkman123 (1 review written)

just arranged to move broadband to our new home. so very easy to do. just now hope all goes through as easy as this. We even have a cheaper price for the same product… Read Full Review

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★★★★★

“Moving home.”

Written on: 04/06/2021 by Jbr9135787 (1 review written)

Omg I can not believe how easy it was to change my talktalk service to my new home...it was a few clicks and done...well done talk talk thats one left thing to worry about… Read Full Review

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★★☆☆☆

“Removed item returned to order with no possibility to...”

Written on: 01/06/2021 by nicolafauvel (1 review written)

I removed the item Unlimited UK calls boost at a cost of £14.00 from my new package linked to my home move and it was reinstated. I tried again so I could remove it but it wouldn't let me. I do not want Unlimited UK calls boost. Please remove from my order… Read Full Review

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★★★★★

“Moving”

Written on: 17/05/2021 by Buckleyav64 (1 review written)

This was so easy to do . Very simple clear instruction . Thanks… Read Full Review

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★☆☆☆☆

“40 minutes on the phone with no good outcome”

Written on: 11/05/2021 by 447Young (1 review written)

Poor customer service with unhelpful and rude staff. Very disappointing. I wanted to move within the same building and keep the same contract. Online this was quoted as a free move but increased my monthly charges by £2 pcm, on the phone they wanted to charge me £60 to do so. After speaking to 4 different people who promised resolutions and to waiver the fee and keep the same contract, the last person i spoke to was so unhelpful and rude with very poor attitude. … Read Full Review

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★★☆☆☆

“Call Centre Service is Terrible - Had to Go online”

Written on: 04/03/2021

Trying to get through & speak to someone at TalkTalk and I was given the run around for 30 mins. I was promised that as part of my home move I would get it for £23.50 so I was calling to ensure that tariff was applied and to arrange the home move. Transferred around and got nowhere, then got cutoff. Tried to get back through and you have a problem with your telephone system not recognising telephone number input and huge network delay. In the end I had to go online and do the home move… Read Full Review

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★☆☆☆☆

“TERRIBLE PHONE ASSISTANCE”

Written on: 03/03/2021 by 1mkmg (1 review written)

I called them several times and each time they didn't help, didn't put me through to anyone, kept me on hold and the last person didn't even bother calling me back as she said she would. Nothing positive from my efforts. If I didn't have a contract with them, I wouldn't bother using them at all. It seems existing customers don't matter so much as new ones. I called and said 'yes' to existing customer, went around the houses answering the ANNOYING AUTOMATED MAN, eventually it said I'm number… Read Full Review

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★★★★★

“Putting My Stress At Ease!”

Written on: 25/02/2021 by Calvin209 (1 review written)

This was a fast & efficient service! thank you for putting my stress at ease and making it so easy for me sort out!!! Many many thanks!!! I would definitely recommend TalkTalk to my friends, family, colleagues, patients, pretty much anyone I speak to on a daily basis! I cannot fault the broadband connection either, being a new customer for the last 6 months! So many residents in the area are so unhappy with their broadband providers, the answer is simple, switch to TalkTalk already! Its a… Read Full Review

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★★★★☆

“Moving house”

Written on: 15/02/2021 by BreckerBrothers (1 review written)

Moving house with this provider was so easy… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 12/02/2021 by Rossyo142 (1 review written)

Moving house and customer services stated I could pause my account in-between houses and to let them know a few days before. I know have to wait weeks just to get the internet in my new home after paying for literally nothing for over two months. Really poor communication skills and purposely manipulative on the phone... Will leave in 18 months and literally never use again. And i have been paying for a speed which has never been reached at my old property, but never received any money back!… Read Full Review

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★☆☆☆☆

“Home move”

Written on: 12/02/2021 by TonyKelly_nnnnn (1 review written)

I am not happy that our discounted existing package is not applied to our house move. i.e. Our unlimited UK calls boost is presently reduced from £14/month to £10.50/month and this discount is said to end on End of Aug 2021. We also currently have 'Faster Fibre' reduced from £36/month to £24/month. We are long term customers, who expectected our existing discounts to continue. please reply… Read Full Review

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★★★★★

“Easy procedure ”

Written on: 11/02/2021 by Zia33 (1 review written)

Excellent service, very easy procedure online. The only thing that I would like to mention is that I didn't know I could book the dates I'm moving from my old house to the new one and I have to wait now for over 2 weeks. The choices about the dates were limited. I moved on 9th and I'm applying today on 11th but the first available date that I can declare as moving out date is the 17th and the first available date of moving in the new house is the 26th although I'm already in. I'm very pleased… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 06/02/2021 by Fiona222225 (1 review written)

Brilliant Talk Talk, no hassle for me to move home. Fantastic service. I would definitely recommend you guys to everyone I know. My other provider were shocking. There's no comparison, talk talk has been great… Read Full Review

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★☆☆☆☆

“Don't bother with this dreadful company.”

Written on: 22/01/2021 by eddiemarsden (23 reviews written)

This isn't actually a review for TalkTalk's broadband but it will apply just the same. This company is undoubtedly the worst that I have ever dealt with. Here's what happened. On a Sunday I reported a fault with my landline. I received a text telling me that a line check had been carried out and that there was a problem which would be sorted out in 2 to 3 days. Fair enough. By Friday still no phone. And here's where my gripe lies. An update would have been useful - a simple text apologising… Read Full Review

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