Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
2.9 / 5
54% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

? Ask our helpful community of experts about this product or company
Talk Talk Broadband www.talktalk.co.uk - Ask a question now

Media Gallery for Talk Talk Broadband www.talktalk.co.uk

Talk Talk Broadband www.talktalk.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“TEN TIMES SLOWER THAN WHAT THEY SAY”

Written on: 05/08/2019 by reviewreader (11 reviews written)

TEN TIMES SLOWER THAN WHAT THEY SAY I bought the Fast Fiber package and at the time of the contract, they said the broadband "download speed" is going to be 79MB and "upload speed" is going to be 20MB. Well, that was 5 months ago. Every time I call them about continues disconnection of broadband and how slow it is, they said we can send a technician but it will cost you £200! VERY DISAPPOINTED :((… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never recommend”

Written on: 30/07/2019 by ElisabethMcLean334 (1 review written)

I will not recommend this broadband to anyone I know! Had very experience… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“SLOW MOVING”

Written on: 21/07/2019 by scott.glennie (1 review written)

Guys, Talk Talk have been great for last 2 years but even with a months notice they cant disconnect and reconnect me in same town with same phone number on same day - suspect because BT outreach booking slots not being available. Will be interesting to see what they can do when i call… Read Full Review

Jsimby's Response to scott.glennie's Review

Written on: 30/07/2019

The worst broadband I ever had !!!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Slow and cancelled my order ”

Written on: 03/07/2019 by Hanescott (1 review written)

We pay for fibre broadband and are lucky if we get half the speed we are meant to. Also moving house and sorted it a couple days ago to receive a text and email saying another company had cancelled it, tried phoning the number on the email and it just rang out… Read Full Review

3Rdchild's Response to Hanescott's Review

Written on: 18/08/2019

Be glad, I hear it is very difficult to get of Talktalk, even the end of contract.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“worst service ever”

Written on: 27/06/2019 by Juliau55 (1 review written)

When we wanted to switch our broadband supplier from Eae to a new provider Talk Talk gave the best offer through the you switch website, But want they didnt say is that they would ignore the fact that you requested the switch and not a new line and they go ahead and put in a new line and dont take over the old line as they should do. They do this so other companies dont have the chance to offer you a better deal to stay with your previous supplier. And while there take your money you are… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Quick easy”

Written on: 21/06/2019 by Gentry202 (1 review written)

I was expecting this to take ages instead it was quick efficient and hassle free. I provides you with a dedicated number to contact if you wish to discuss, I would certainly tell my family and friends how easy it was to transfer… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT MOVE TO TALK TALK”

Written on: 23/05/2019 by philip99 (5 reviews written)

I was with Sky Broadband for 5 years without an issue... I switched to talktalk to save money, even after my friends told me they had done the same and it was terrible, their internet does not work and they waste hours with useless support staff... I made the huge mistake of switching... and guess what... my broadband is SO unreliable.. on and off... Just wasted 4 hours with uesless offshore support.. who cannot fix it.. and was told they want £140 for me to cancel the contact and go to a… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Review of Home Move online only”

Written on: 26/04/2019 by SarahHar (1 review written)

Arrived at the website to do a home move with Talk Talk. I was able to do this solely online - which is always great. Everything was simply laid out, changeable, everything was upfront. I wasn't able to take one of my products with me (Fibre Boost) as it isn't available in my new area. However, all of my broadband speeds were clearly laid out, in easy to understand format. I had the option of taking a new fixed-price contract of £25 which comes with additional benefits as standard. I was… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NO RESPECT. NO MANNERS. NO NO NO”

Written on: 24/04/2019 by uwWebster1976 (1 review written)

WARNING TO ALL:-Do Not do business with TALKTALK. This company is rubbish. It seems all customer service employees are not trained. They are clueless and have NO RESPECT, NO MANNERS, NO NO NO. The worst internet provider by far. They make promises they cant keep. They say one thing today and another thing tomorrow, Can anyone confirm if their offices are a school somewhere deep in another country? WHY CAN CHILDREN BE HEARD PLAYING IN THE BACKGROUND WHILE YOU TALK TALK? My advice to everyone… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“So long to move properties!”

Written on: 13/04/2019 by Unhappy91919191 (1 review written)

Maybe I'm naive but in a modern world where most transactions are virtually instantaneous the first opportunity for Talk Talk to disconnect my old property is 13 days from now and then for some reason I have to wait a further 6 days after that. Yet Talk Talk don't need to send anyone round to do so and I suspect I can probably just plug in the router I have at my old property! I have booked it in for fear if I wait any longer to book I might have to wait until 2020 to get my new home supply… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Just needs working on”

Written on: 16/03/2019 by doMcNeill120 (1 review written)

The overall service is ideal, but set up time for services are too long. Having to spend 2 weeks without Wi-Fi with no given reason for the time delay is, just not right in my opinion… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“So Easy”

Written on: 22/02/2019 by 51Cassidy (1 review written)

Moving house and to move my broadband and services with Talk Talk was so easy to do on line absolutely fantastic.Plus I was offered a good deal to upgrade to a faster broadband. Great service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Moving home”

Written on: 19/02/2019 by Audrius1986 (1 review written)

What a shame , had a contract recently renewed to 18.99£ a month, few months after have asked about moving home date so my contract went from 18.99 to 24.99£ a month. Bare in mind when moving home u sign new 12 months contract, and for new customers there is an offer of 17.99£ a month. TALK TALK what a hell??? Been customer for 9 years… Read Full Review

Unhappy91919191's Response to Audrius1986's Review

Written on: 13/04/2019

Agree, same has happened to me as well as it taking them 20 days to move me (and no engineer call out required so not sure why the delay)

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Started as a small move complaint, became a Saga”

Written on: 14/02/2019 by Maraz302 (1 review written)

I had been locked into TalkTalks patchy service for 8 months and was looking to move house.. Their move order process was looking to up my monthly charge by £5 and lock me in for another 12 months. After contacting someone about this I had to repeat myself 7 times for the Customer Service Agent to realise I wanted the move request cancelled, not my home contract. On the whole the service dips during peak hours to the point where only one device can be streaming in the house at a time. Poor… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Awful customer service”

Written on: 30/01/2019 by mqParker70 (1 review written)

This company are fine until something goes wrong. If something does go wrong (in my case my broadband not working correctly) it is impossible to get a response from them. They ignore you and if you manage to get through to them on the phone it is almost impossible to make yourself understood. My complaint has been going on for 5 months and wasn't resolved. Fortunately I am now out of contract so have been able to change supplier. Still struggling with Talk Talk however to get a correct final… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Mixed review”

Written on: 09/01/2019 by mommybearjulie13 (13 reviews written)

Good: Good service and very reasonable prices. Bad: Doesn't deal with debt well! I fell on hard times after my partner died, and became a single mother of two. We were on a low income and fell into debt. I explained my situation and budget, but they were asking for more repayment than I could offer. Eventually they sent my case to a debt collection agency who have added interest to the original bill. I am still paying them back and getting monthly statements. Would I go back to them?… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Way too long to wait!!”

Written on: 05/01/2019 by joncharnley (1 review written)

I have already moved home yet Talk Talk insist I cannot move until 3 days from now - and even worse I have to wait 24 days before my internet access will "go live". Oh, and they will be charging me for that 24 days of course!! And my monthly payment has increased by £4. Altogether - complete rubbish!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“smooth home move registration”

Written on: 03/01/2019 by mrGarrett1956 (1 review written)

Followed the procedure for moving home; very smooth and clear throughout whole process, flexible on date, and clear that I don't need to be physically there during the switch. My previous move with Talktalk was painful as an admin error cut me out of 3 weeks (2 years ago); the manager finaly helped with proper compensation and apologies, but I am hopeful it will work fine this time. I have been with talktalk for more than 14 years, and am I overall very satisfied with what I get for what I pay… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“I've been hoodwinked ”

Written on: 08/12/2018 by reghounslow (1 review written)

All i wanted to do is move my service 4 doors away from my current address... at first this looked straight forward, Talk Talk stated this would be FREE and i would incur no cost. However, in order to move the service I was told I must take a new shorter contract which cost 15% more than my existing one. Now i see that its not the case that its FREE, i am paying an extra £35.40… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good Service”

Written on: 13/11/2018 by Cox442 (1 review written)

If this all working like provided,then the service is very good and simple. I can just recommend this to all talktalk customers and new customers… Read Full Review

Report this review
Was this review helpful? 1 0
overview