Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
2.9 / 5
54% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★★

“Has never had any problems with talk talk, amazing!...”

Written on: 14/09/2020 by 260Elliott (1 review written)

Has had an amazing experience with talk talk so far just moved address and am waiting for my go live date but all has been super easy didn't have to phone an be on hold all done over my online account super happy with everything thank you so much talk talk will definitely continue using you… Read Full Review

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★★★★☆

“Move of house and phone”

Written on: 09/09/2020 by Belawrence (1 review written)

It took too long searching through options before I found 'move home'. This was purely automatic and I wait to find if it worked correctly. I would have preferred a phone number but the system only showed me a number at the end of the process when it was finished. The house I am moving to does not have a phone number at present and the system did not ask me. I do not know how Talktalk will tell me the phone number. It has added Talktalk tv to my contract which I did not have and do not want… Read Full Review

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★☆☆☆☆

“worst customer services ever”

Written on: 03/09/2020 by ratzoyul82 (1 review written)

once my contract is ended i will never go back to talk talk. it is useless to speak to anyone in customer services. Absolute disgusting. They wont solve any issue, they will not call back, they dont care about your internet speed and worst of all if u decided to leave nobody is going to read you terms and conditions so could be charged once more… Read Full Review

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★★★★☆

“Moving home information”

Written on: 13/08/2020 by Kathrynv142 (1 review written)

It was very easy to do although I didn't get the dates I wanted… Read Full Review

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★★★★★

“Move transfer application online”

Written on: 25/07/2020 by whambam (1 review written)

I was so impressed with how straight forward the online transfer from old to new property details were on the TalkTalk website. Very easy to understand and to navigate… Read Full Review

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★★★★★

“House move”

Written on: 09/07/2020 by CohenKnight427 (1 review written)

Thought it would be a nitemare trying to get through to talktalk for a change of address.i was wrong.everything done online.easy steps to follow..took about 5 minutes. Quick and easy.stress free.and while I was doing this I enjoyed a nice hot cup of tea!!! So it's a 10 from Len and a 10 from me. Thank you.staysafe and be happy… Read Full Review

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★★★★★

“Couldn’t be easier ”

Written on: 08/07/2020 by Simonallenbtvs (1 review written)

I was set to move house in the next few days but had only just had confirmation of my new address. Sorted with talk talk online within a couple of minutes and had a go live date two days after my move. Didn’t even charge. Very happy… Read Full Review

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★★★★★

“Home move - super easy”

Written on: 07/07/2020 by rachelclh (1 review written)

Very simple process online to organise a house move. Easy to navigate. Took only a couple of minutes. Very happy with service to date, we have been with TalkTalk 18 months… Read Full Review

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★★★★☆

“Moving was easy!”

Written on: 06/07/2020 by Steelexu44 (1 review written)

Been with Talk talk for several years. Always helpful with faults and queries and customer service whether by phone or online chat. Moving home shortly and found it very easy to transfer my service online with 'my account'. The best bit was getting to keep my existing landline number, oh and of course, getting the homemove connection for free. and to top it off the new contract is cheaper for 18 months than my existing one! Great Deal!! Apart from having to re-submit and start over (fortunately… Read Full Review

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★☆☆☆☆

“Worst company everm - You will regret it.”

Written on: 30/06/2020 by zinaki (1 review written)

I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their… Read Full Review

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★☆☆☆☆

“Shocking customer service - cancelling my order”

Written on: 24/06/2020 by rebeccapfox (1 review written)

Organised my home move online 3 weeks in advance. Received conformation emails, 2 days before the move I receive an email and a text to say its been cancelled. I made a call and was spoken at by a women who worked for talktalk. Very unhelpful and rude. She had no interest in what I had to say just spoke over me the whole time. Told me the upgrade and move was going to cost more than previously quoted. She eventually hung up on me after 40 mins on the phone. I went back online redone my move… Read Full Review

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★★★★★

“Brilliant”

Written on: 21/06/2020 by Louis34 (1 review written)

I've just done a home move online it was so easy. I'm very happy how easy it was to do. I highly recommend talktalk… Read Full Review

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★★★★★

“Value, reliable and easy online amount to navigate”

Written on: 17/06/2020 by ctrafford (1 review written)

Good value, reliable and easy online amount to navigate… Read Full Review

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★★★★★

“Absolutely amazing service! ”

Written on: 16/06/2020 by Reece898 (1 review written)

As a newbie to broadband I have been very pleasantly surprised with talk talk. You hear how bt/virgin are better and I feel talk talk are left out of the conversation. Firstly the price and speed and reliability of the Internet is just incredible. The customer support is fantastic and it is very straightforward and easy to make amendments to your contract, move house ect. Thank you talk talk, I cannot recommend you enough… Read Full Review

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★☆☆☆☆

“Absolute lack of clear communication”

Written on: 09/06/2020 by Andy7880 (1 review written)

I am moving house. I have filled out the relevant online form. TalkTalk clearly seem a lot more bothered about entering me into a new contract to ensure they continue receiving payments from me, meanwhile I'm left in the dark about how moving your services to my new home is going to work. I've been informed that "no-one even needs to visit my address", really? Well I think someone does need to visit my new address. My go live date is 17th June, but nothing is set up here for me to "go live". As… Read Full Review

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★★★★★

“ Moving house - here we come!”

Written on: 03/06/2020 by FatherBryan (1 review written)

I spent about 15-20 minutes on the Talktalk website trying to register the fact that my wife are planning to move soon and asking what I needed to do to transfer my broadband. After twice reaching a dead end, I remembered I had a phone number to call, so dialled it. As I waited I started the online process for the third time. After a few minutes one of your staff answered and asked how she could help me. I explained, and she said she could help. As she did this I pressed another 'continue'… Read Full Review

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★★★★★

“Excellent Service”

Written on: 02/06/2020 by Manning490 (1 review written)

The website makes it so easy to change your address and manage your account would highly recommend to friends and family… Read Full Review

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★★★★★

“setting up new broadband for new home”

Written on: 02/06/2020 by Corbett1957 (1 review written)

it was really easy to do with moving home I thought it would be complicated so I would recommend very straightforward would recommend it to family and friends… Read Full Review

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★☆☆☆☆

“Worst service ever I experienced ”

Written on: 28/05/2020 by oqBarker289 (1 review written)

Internet speed is terrible, router often stop itself , I ordered a home move 2 weeks ago but not updated yet and when I checker it in my account there is nothing at all , unbelievable, now m booking again and it’s saying me that they can install it on 16 June , totally waste of money and so stressful experience with talk talk once again… Read Full Review

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★☆☆☆☆

“Mandatory contract extended for another 18 minimum months”

Written on: 05/05/2020 by gerdux (1 review written)

No contact during the pandemic, no numbers or emails for help. I changed my home address and needed mandatory to start a new contract for 18 months again (I had 18 months contract on my old address, but a few months already passed). Additionally, the system automatically added an extra 5 pounds for high speed with no ability to remove it. There was no number to call or email to contact, I waited for almost 2 months hoping the chatbox will become live, but until now it's still not live, so I had… Read Full Review

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