Flow the last review talk talk are bad, they hide I've cancelled with them on the 31 of August, they Were keep calling me for renew the contract and I've said no, in the end the send a bill for £37.79 as a cancellation end of contract of denying I've sent via email, they were pushing me to the dead line just to get paid an extra month, and my contract was £22 a month, I'm really being bolid by talk talk, and all advice any one seen this review, think twice before you go with them. The customer service was even shouting on the phone to pledge his policy over me, even I've said thi is the first time I'm hearing this, and he said if you me to continue you need to say and we proceed, waisted my time for 2 hours in my shift get me in trouble with my bosses, and I've paid the £37.97, as unfortunately talk talk won't recognise I've called. And I've called and paid over the phone,with lady name(buhli) she refused to send confirmation as I've paid 19/09/23 and I have ask her to confirm with to send me confirmation email as I've paid and end of contract which finished 14/09/23, but pushing me till 14/10/23. Please don't go with them you end up a victim as I'm, an to of that' I never misse a payment. They don't consider it. Customers only numbers

Internet seemed to go down a lot, but came back very quickly, maybe my area at the time. Over all quite happy and hopefully now I have moved house reception will be better

Initial set up took about a weeks worth of constant online chats and phone calls taking probably around 12 hours in total of my time. We had no service following delivery and plug in of the router, following multiple line checks (they MUST run a line check every time you call apparently) which showed the fault was a various places within our property, they finally relented and sent an engineer who took about 2 minutes to determine the switch at the network exchange was not connected - something the phone and online support team assured us was absolutely done and the problem was with us. Reliability - acceptable The internet service since then has generally been acceptable, there are drop outs regularly for a couple of minutes every day but the cost of terminating the contract and presumably another 12 hours on the phone with them just doesn't seem worth the effort. speed - good I would say the speed is good - no issues there. Stuck with them until the end of contract at which point I'll be going elsewhere.

I found it very difficult and tried on many occasions to complete this online.. on the final page the buffer just kept spinning round. Very frustrating.

I've been with talktalk for a few years already but now moving home. They found me a new plan at my new address and the whole process took only a couple of minutes online. Could not be easier! With all the other stresses of moving home, I was delighted this was so simple, fast and straight forward.

I am moving home soon, went on line to Talk Talk to inform them of my move. What a very simple procedure, took me through step by step and it was very easy to follow. Many thanks, much appreciated, one less thing to be concerned about.

I have been trying to set up a move home service all morning. I found the website extremely slow. After 3 attempts, I gave up and upgraded. Just to see if it would work. I did in the end, but have had to take and even later set up date. Not the best, from a usually flawless service

Apart from the fact I COULD NOT TAKE OFF THE TV PAKAGE THEY FORCE ON YOU FOR AN EXTRA £5, I was generally happy. Also a quick note, there's something about firefox that means the order doesn't go through so if you have problems try a different web browser

Easy to navigate online to move home, however nowhere in all the information did it inform me that i have now signed up for a new 24 month contract! My orginal contract had 8 months left, now i've received e-mail confirmation it states i've started a new contract. No reason why, nothing has changed except theyre charging me more a month for staying with them when i move. Nothing like loyaity or considering the cost of living crisis. Thanks talktalk, i wont be renewing after contract ends thats for sure.

Another horrendous customer service experience. Despite no change by our company our website is inaccessible and now on the third day where no-one has even bothered to call or email me about it, despite going through the drawn out procedure of contacting their Domain Admin team (by email only). You cannot get technical advise to Domain Admin, you just have to send an email and hope they contact you, which they haven't done for 4 days. Very Very poor customer service

DO NOT JOIN TALK TALK!!!!! I have never been so disgusted with a company I’ve their customer service. You can never get a straight answer out of these people! They constantly spout lies, leave you on hold for hours or just point blank hang up on you. No one is there to help when you need it and god forbid your internet goes down because you’re always to blame and then you have to wait at home for days whilst they say they are coming to fix it but never actually show up causing you to waste days holidays from work just to deal with their issue! If you are thinking about joining them please please don’t! Safe yourself all the issues and agg and time and just find a new provider anyone else is better than these people. You will have poor internet from the offset and they just don’t give a monkeys. Please just stay away! They will never be there to help you with your internet issues that occur in your area, you will be given the lowest speed they can legally give you for no reason only other than to make more money themselves. I wish someone had written an honest review at the time I joined, could have saved myself a lot of time and money!

I had the bad luck of moving on July 22nd. Preferably I wanted to close on July 21nd and have connection in the new house on the 22nd. However the first available date prior to 22nd was July 15th!! So maybe I can end at 22nd and start at 23rd. Again no, impossible. First available date was July 26th. So this is what I have done now end at 26th begin at 27th (almost 1 week after my move). Asking for help on the chat did not work, phoning in gave me 20 callers ahead of me. I gave up and will try to adjust by phone later.

I must admit I was dreading trying to sort out moving services over to new house but Talk Talk have made it so easy - it was literally done within 5 minutes. Another job ticked off my list.

It states on their website that they can transfer your broadband to your new home in 2 working days. It's taking 11 days - no good if you are working from home and rely on the internet. Maybe they just don't have the engineers in Scotland. Considering just cancelling with Talk Talk, paying the exit fees and going with another company.

Thank you it was fast and painless would recommend your service to my family and friends

I’m very happy to be with talk talk because of the good internet connection and not expensive it worth but I experienced a bad service from support team they didn’t help with nothing and I think they are being paid for doing nothing.So I give the internet service 5 stars and support team 1 star.

For the second time in one contract they have "lost" my order. I have moved house and had to be without for over a week as they cannot find a home move order even though the confirmation is in writing. There is nothing more they can do apparently. If I cannot cancel the contract then I will still never be using them again once my contract is done. Appalling!

I am moving in a week and asked for the service to move on that date. First, you don't do weekends which is very inconvenient so I asked for the new service to go live on the Monday. Then you came back to me with a date on the Thursday which means that I will be without broadband for nearly a week. I tried to speak on the Chatline but there is no-one available. This service is unacceptable

After signing up for an 18 month offer here, a couple of months later the price was raised. I am constantly bombarded with upsell emails trying to make my bill higher for things I don’t need or want. I have just booked to move house and although I do not need an engineer to visit this will take two weeks! I’m sure I will not receive any rebate for this loss of service either.

It’s a great easy to do option but wouldn’t let me enter my moving dates, had to be the choices available which is silly, I moved on the 14th but wouldn’t let me enter the move in date till 21 st so now I’m going to have to go till 25th with no internet