Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
2.9 / 5
54% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“No opt out of automatically adding unwanted 4 quid TV fee”

Written on: 29/11/2020 by Migs1234 (1 review written)

Moving house was shocked to find that on moving this could only be done at a substantially worse rate with a huge penalty for otherwise cancelling the contract. Immoral and unethical bundling, and misrepresentation by TalkTalk. Also worse deal offered existing vs new customers. That was one of TalkTalks selling points when I joined. Is this no longer the case? Not happy. Likely to recommend against TalkTalk to all of my friends, family, acquaintances, and random strangers… Read Full Review

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★★★★★

“Easy, quick and efficient ”

Written on: 27/11/2020 by Barbara364 (1 review written)

So have to say, when moving home the form to complete is quick easy and simple. It saved be all the hassle and now feel confident of knowing wifi is sorted when I move. If I've had problems whilst at current address, they have been quick to sort and have had great customer service. Especially as current address they struggled to get me a line as old box was not the best. They worked hard and gave the best customer service.Happy to continue with talktalk… Read Full Review

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★☆☆☆☆

“Poor customer service..... again”

Written on: 25/11/2020 by bluebear09 (1 review written)

I booked a home move several weeks ago, got the dates and moved home. Seems now I 'didn't book it'and had to rebook. I will now be without wifi for 3 weeks. It will probably happen again, as they have been a nightmare from install until now… Read Full Review

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★★★☆☆

“Loonger moving time”

Written on: 23/11/2020 by arup1989 (1 review written)

they take too long to set up service. Other service providers are much quicker than talk talk… Read Full Review

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★☆☆☆☆

“Good Luck- You'll Need It”

Written on: 10/11/2020

If you're looking for wifi that will stop working every weekend like clockwork, or providers who will hook up your service to the wrong flat, fail to fix it for 6 weeks and charge you hundreds of pounds for someone else's calls, look no further! Their customer service representatives are kind, and god bless them for trying to work with whatever demonic admin system talktalk makes them use. There is clearly no communication between departments or repair technicians- we had their technician on… Read Full Review

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★★★★★

“Setting up house move”

Written on: 09/11/2020 by Welshar125 (1 review written)

I set out with some in-trepidation knowing my wife wanted to keep the same number. I am very to report how easy the process has been. Well done TalkTalk Glad you are my IT supplier excellent service. … Read Full Review

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★★★★☆

“Happy with service so far”

Written on: 27/10/2020 by Stoo-UK (1 review written)

Been with Talk Talk for around 10 years, never had any issues with the phone and broadband has always been fast and reliable. I love the fact that their contracts are fixed and I mean fixed not like other firms who offer you a contract and 3 weeks into the contract up your bill... I also like the fact at the end of your contact you can enter a new contract without having to be a new customer, this is probably why I have stayed with them for so long. Boots are optional and very easy to… Read Full Review

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★★★★★

“Easy moving home process”

Written on: 25/10/2020 by Jackjw (1 review written)

Very simple and easy to follow process for moving home. Very happy with my bill and fees… Read Full Review

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★☆☆☆☆

“Moving house means new 18 month contract?! ”

Written on: 24/10/2020 by KaydenceVega305 (1 review written)

6 months into this contract, I have been with talk talk a few years now. BUT its little devious tricks like this that infuriate me. How is this legal? We're moving house, and for the pleasure, the bill goes up, because half price fibre (deal I signed up to 6 months ago) isn't available at the new address. Erm what? It's just a different town, not the Sahara desert! That is just an excuse to put the price up. AND because we are moving we are AUTOMATICALLY signed up to a further 18 MONTH… Read Full Review

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★☆☆☆☆

“Disingenuous billing arrangements for moving home”

Written on: 16/10/2020

So, a 7 day gap between end of service at one property, commencement of service at another, and no algorithm to assure that the 7 day gap of service won't be billed. Ready to roll up my sleeves for the complaints process, that I really didn't expect for talktalk, but hey. Two days notice to transfer service? Noooooo… Read Full Review

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★★★★★

“successful start to moving”

Written on: 07/10/2020 by Hardatit (1 review written)

Did not imagine that moving TalkTalk to my new address could be so easy, the simple keyboard instructions help greatly with no real effort required. I have been with Talktalk for over 25 years and never had any problems with them… Read Full Review

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★★★☆☆

“Can’t transfer on same day.??!!!”

Written on: 28/09/2020 by Jule6972 (1 review written)

Got short notice to move property.. unable to change broadband for over 1 week.?? Surely it can be transferred same day.?? Totally disappointed with this… Read Full Review

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★★★★★

“Has never had any problems with talk talk, amazing!...”

Written on: 14/09/2020 by 260Elliott (1 review written)

Has had an amazing experience with talk talk so far just moved address and am waiting for my go live date but all has been super easy didn't have to phone an be on hold all done over my online account super happy with everything thank you so much talk talk will definitely continue using you… Read Full Review

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★★★★☆

“Move of house and phone”

Written on: 09/09/2020 by Belawrence (1 review written)

It took too long searching through options before I found 'move home'. This was purely automatic and I wait to find if it worked correctly. I would have preferred a phone number but the system only showed me a number at the end of the process when it was finished. The house I am moving to does not have a phone number at present and the system did not ask me. I do not know how Talktalk will tell me the phone number. It has added Talktalk tv to my contract which I did not have and do not want… Read Full Review

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★☆☆☆☆

“worst customer services ever”

Written on: 03/09/2020 by ratzoyul82 (1 review written)

once my contract is ended i will never go back to talk talk. it is useless to speak to anyone in customer services. Absolute disgusting. They wont solve any issue, they will not call back, they dont care about your internet speed and worst of all if u decided to leave nobody is going to read you terms and conditions so could be charged once more… Read Full Review

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★★★★☆

“Moving home information”

Written on: 13/08/2020 by Kathrynv142 (1 review written)

It was very easy to do although I didn't get the dates I wanted… Read Full Review

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★★★★★

“Move transfer application online”

Written on: 25/07/2020 by whambam (1 review written)

I was so impressed with how straight forward the online transfer from old to new property details were on the TalkTalk website. Very easy to understand and to navigate… Read Full Review

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★★★★★

“House move”

Written on: 09/07/2020 by CohenKnight427 (1 review written)

Thought it would be a nitemare trying to get through to talktalk for a change of address.i was wrong.everything done online.easy steps to follow..took about 5 minutes. Quick and easy.stress free.and while I was doing this I enjoyed a nice hot cup of tea!!! So it's a 10 from Len and a 10 from me. Thank you.staysafe and be happy… Read Full Review

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★★★★★

“Couldn’t be easier ”

Written on: 08/07/2020 by Simonallenbtvs (1 review written)

I was set to move house in the next few days but had only just had confirmation of my new address. Sorted with talk talk online within a couple of minutes and had a go live date two days after my move. Didn’t even charge. Very happy… Read Full Review

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★★★★★

“Home move - super easy”

Written on: 07/07/2020 by rachelclh (1 review written)

Very simple process online to organise a house move. Easy to navigate. Took only a couple of minutes. Very happy with service to date, we have been with TalkTalk 18 months… Read Full Review

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