written by Kennych111 on 13/03/2017
I bought a Volkswagen brand new after 3yrs and less than 10k miles , they don't want their own car back , they will not even make an offer , not interested , too busy compensating people for their previous mistake maybe ? The car is perfectly serviceable my wife just wants to change , Customer service loyalty ? Trying to keep your business. Nothing short of a joke
written by brodie01 on 13/01/2012
I went to buy a Mazda2 the salesman was new and he did his best. They tried to force us to register the car on the 28 December even though we were not getting the car until 4 January. Have never been told so many lies before getting delivery,when i contacted the dealer principal he was not much help,the deposit I paid was returned. I e-mailed the MD but he did not bother to reply. Bought the same model from Struans Perth got a better deal and was told no lies what a difference and a pleasure to do business with.
written by on 01/04/2011
Barnetts, Dundee. Terrible, possibly one of the worst garage experiences I've ever had. Didn't even bother to complain as it was clear that noone would listen
written by on 19/11/2010
Barnetts of Dundee
Terrible service, bought my new VW Golf in March. It went in for its service 2 weeks ago and while it was in I asked them to look at the air condidtioning unit as it was faulty, the air con needed replaced, so was booked back in for them to do it. Less than a week after it had been in for this repair the car broke down? Why? Becuse they had not re-installed the belt, tensioner and bolt correctly. Left out in the cold for 3 hours less than 10 miles from their dealership wthout even the offer of a cuppy when eventually the car was towed in. Good luck with their servicing department, if you can get them to answer their phone- or even look at you when you go in, appalling customer care - wont be back.
written by on 09/07/2010
in respect of Volvo division - Very poor standards in service department - incapable of performing simple diagnostic without computer -"full service history" from this garage is worthless. Parts department is laughable (if you can actually get anyone to answer the phone !) supply your own part numbers or you will get the wrong part!. Wouldn't object to dealer prices if they could actually do the job right.
written by on 12/04/2010
poor service total shambles in service
written by on 17/03/2010
It was easy to get a booking for a service, if only it was as easy to get a parking space!
Upon dropping off the keys I was not asked the mandatory "is there anything else you want us to look at" which I thought a little unusual. When I went to pick-up my car the only paperwork provided was the receipt and the dealer stamp in the service book, I quite like the normal service tick sheet which is, I think a nice record of the service (not available).
Two weeks after my service I got a call telling me a part had come in for my car (something to do with horn), this was news to me as I had been told nothing and the receipt never mentioned it. Anyway I took my car in to get the warranty repair. Whilst waiting to be picked up a service technician drove past me in my car heading towards Tesco; does a warranty repair for the alarm really require a test drive? Upon picking up the car this time the only paperwork received was the little brown tag attached to my keys.
At the end of the day I have a warranty repair and no paperwork. Pretty poor so now I go to another Volvo garage near my work. I would suggest you do the same ;o)
written by on 09/03/2010
I didn't buy my car from Barnetts but have taken it there for an MOT and service. Barnetts have just taken on Peugeot as the local dealer closed down.
Plus points
- Car booked in quickly and easily
- Free MOT using voucher from local paper
Negative points
- Very few parking spaces
- They kept the car for 4 days without phoning to keep me updated
- Car bumper damaged while at garage (They say it was damaged when it went in but it wasn't)
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