I bought a Volkswagen brand new after 3yrs and less than 10k miles , they don't want their own car back , they will not even make an offer , not interested , too busy compensating people for their previous mistake maybe ? The car is perfectly serviceable my wife just wants to change , Customer service loyalty ? Trying to keep your business. Nothing short of a joke

Barnetts, Dundee. Terrible, possibly one of the worst garage experiences I've ever had. Didn't even bother to complain as it was clear that noone would listen

Barnetts of Dundee

Terrible service, bought my new VW Golf in March. It went in for its service 2 weeks ago and while it was in I asked them to look at the air condidtioning unit as it was faulty, the air con needed replaced, so was booked back in for them to do it. Less than a week after it had been in for this repair the car broke down? Why? Becuse they had not re-installed the belt, tensioner and bolt correctly. Left out in the cold for 3 hours less than 10 miles from their dealership wthout even the offer of a cuppy when eventually the car was towed in. Good luck with their servicing department, if you can get them to answer their phone- or even look at you when you go in, appalling customer care - wont be back.

in respect of Volvo division - Very poor standards in service department - incapable of performing simple diagnostic without computer -"full service history" from this garage is worthless. Parts department is laughable (if you can actually get anyone to answer the phone !) supply your own part numbers or you will get the wrong part!. Wouldn't object to dealer prices if they could actually do the job right.

poor service total shambles in service

It was easy to get a booking for a service, if only it was as easy to get a parking space!

Upon dropping off the keys I was not asked the mandatory "is there anything else you want us to look at" which I thought a little unusual. When I went to pick-up my car the only paperwork provided was the receipt and the dealer stamp in the service book, I quite like the normal service tick sheet which is, I think a nice record of the service (not available).

Two weeks after my service I got a call telling me a part had come in for my car (something to do with horn), this was news to me as I had been told nothing and the receipt never mentioned it. Anyway I took my car in to get the warranty repair. Whilst waiting to be picked up a service technician drove past me in my car heading towards Tesco; does a warranty repair for the alarm really require a test drive? Upon picking up the car this time the only paperwork received was the little brown tag attached to my keys.

At the end of the day I have a warranty repair and no paperwork. Pretty poor so now I go to another Volvo garage near my work. I would suggest you do the same ;o)

I didn't buy my car from Barnetts but have taken it there for an MOT and service. Barnetts have just taken on Peugeot as the local dealer closed down.

Plus points
- Car booked in quickly and easily
- Free MOT using voucher from local paper

Negative points
- Very few parking spaces
- They kept the car for 4 days without phoning to keep me updated
- Car bumper damaged while at garage (They say it was damaged when it went in but it wasn't)