Barclays Offshore Premier Banking Reviews

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Barclays Offshore Premier Banking

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Latest Reviews

★☆☆☆☆

“Totally incompetent and completely unhelpful.”

Written on: 05/04/2017

After submitting all the necessary documentation required to open an International Account, and having spent almost one hundred pounds to get said documentation certified by a solicitor and DHL'd to the UK, I am still waiting over six weeks later for the account to be opened. Not being one for continuous e-mail Ping-Pong and endless time spent on hold on the phone, I have now given up on this useless shower of incompetents and have decided to deposit my funds elsewhere. DO NOT waste your time… Read Full Review

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★☆☆☆☆

“Incompetent and terrible service”

Written on: 15/02/2016 by 278Sullivan (1 review written)

My husband and I are international wealth clients. We requested new pins for our debit card at least 3 times before they were delivered to our overseas address. The first day we arrive in London, my husband tried his debit card at a Barclays branch with the new pin and the card was immediately retained. Beacause it was a Sunday and the branch was closed, we waited until the next day to go to the same branch to retrieve the card only to learn that it has been destroyed. We asked for a… Read Full Review

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★☆☆☆☆

“Bad service with a very bad atitude”

Written on: 03/10/2013

I am an expat and was looking to return to the UK, so having been a customer of Barclays for around 20 years with a large sum of cash in my accounts, a mortgage held with them for 9 years and never missed a payment, I thought I'll contact Barclays International to apply for a mortgage. Initial conversations with the customer relations manager were promising so we went ahead and put an offer in for a new build. We then spoke to their mortgage adviser over the phone and it started going down hill… Read Full Review

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★☆☆☆☆

“Incompetent ”

Written on: 03/04/2013 by ciinte (1 review written)

I have had a number of interactions with the bank. The staff are polite however you never get the same answer from two different people. Every piece of correspondence that I have had from them has contained an error. Having been through the formal complaints procedure, the response was simply "we didn't intend for this to happen"! Not even a suggestion that they might investigate putting it right for other customers. I would steer clear of this lot. They are the worst (by a long way) bank that… Read Full Review

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★☆☆☆☆

“Completely incompetent, don't bother”

Written on: 24/03/2013 by Angela1234 (1 review written)

This group is a train wreck. You can get better customer service from a free online account. They can't even update an address. I'm finding a new bank… Read Full Review

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★☆☆☆☆

“Absolutely horrible”

Written on: 27/01/2013

They have randomly cancelled my Debit card while I am abroad with no warning. More than three weeks and they cannot get a replacement card from the UK to Switzerland. As a result, I have no access to the substantial cash sums in my current account. They have no expedited service to send a replacement cards and have been completely incompetent. Their answers always involve having a third party western union me money and me borrowing money from friends. Are they crazy. I want access to MY… Read Full Review

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★☆☆☆☆

“Horribly incompetent Idiots ”

Written on: 19/02/2012 by reillyse (1 review written)

One of the worst banks I've ever had the misfortune of doing business with. A slew of stupid errors on their part. They lost all my documents when I was trying to sign up, including passport copies etc etc, had to do it all again. I haven't received a statement in months, although when I ring up they tell me they are sending them out. Everything they do is overpriced. They randomly cancel my atm card, for who knows why despite it being an "international current account", which as far as I can… Read Full Review

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★★★★★

“I have been with Barclays Wealth offshore for a number...”

Written on: 20/04/2011

I have been with Barclays Wealth offshore for a number of year, my RM is very attentive & I have not had any cause for complaint. Especially during the rough period with low rates, he was able to suggest a number of high yeilding bonds. all togeather a great service, I would recomend it… Read Full Review

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Reillyse's Comment

Written on: 19/02/2012

This is absolute rubbish. Every other review here for Barclays is giving them the lowest stars possible and this is 5 stars and the featured review at the top ? Clearly a bank employee decided to attempt to fix the results but couldn't even do that properly. Next time if you are going to attempt to boost your results do it in a believable way, stick in a couple of 3 star reviews first so your 5 star review doesn't stick out like the lame duck it is.

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★☆☆☆☆

“I've held an an account with Barclays Offshore Premier...”

Written on: 04/09/2010

I've held an an account with Barclays Offshore Premier Banking for many years now. I was initially satisfied with their service but over the past few years it really has slipped. Firstly I suddenly discovered I was getting charged 10pound monthly for just holding an account. They had changed the account details without informing me. In spotting that I also discovered my name was spelled incorrectly, so I politely asked for it to be corrected. They responded by requesting I fill in a new… Read Full Review

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★☆☆☆☆

“I started banking with Barclays, by default as a...”

Written on: 07/07/2009 by Barclayedout (1 review written)

I started banking with Barclays, by default as a student when Martins Bank was taken over by them some 40 or so years ago. Since then, natural inertia has kept me with them all this time. In those days, I used to call in on the manager every 6 months or so and we 'd chew the fat as to how we collectively saw the future. When he moved in the early 70 's, that was the start of depersonalisation of banking for me. Centralisation, remote call centres, disembodied voices on the end of the line, it… Read Full Review

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Guest's Response to Barclayedout's Review

Written on: 30/05/2011

I entirely agree - I've been with Barclays for 40 yrs too - & I remember those good old days of efficiency and understanding. Modern banking (in general perhaps ?) leaves a lot to be desired.

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☆☆☆☆☆

“Any request no matter how small or large seems to be a...”

Written on: 02/09/2008 by wit28 (1 review written)

Any request no matter how small or large seems to be a BIG problem for Barclays Offshore premier. Too many errors in my experience, money has been taken in error from my account & then it takes months of communications to get it back… Read Full Review

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☆☆☆☆☆

“I opened a Premier account with Barclays when we moved...”

Written on: 24/12/2007 by perkjellqvist (1 review written)

I opened a Premier account with Barclays when we moved to England in 1999. I have since been astonished with the poor quality, high charges, insultingly low interest rates etc.

Here are some examples:

The internet banking is poor. It is not possible to make an international bank transfer, the transaction history is only a few months, and the text details for each transaction is only 15 characters or so.
Alternatives - I have internet banking with UBS in Switzerland and HSBC in Turkey and Egypt… Read Full Review

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★☆☆☆☆

“I am looking at moving from Barclays Offshore Premier...”

Written on: 14/06/2006 by LeTerrible (1 review written)

I am looking at moving from Barclays Offshore Premier Banking. They transferred money from fixed rate deposit (4%) to normal savings account (0.10%) without instruction from me, and I'm still waiting 2 weeks later from a call for my "relationship" manager or her supervisor. I've called them 4 times. If this is how they approach relationships, I think a divorce is in order… Read Full Review

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★☆☆☆☆

“I opened a Premier account with Barclays Offshore...”

Written on: 16/01/2006 by vagostino (1 review written)

I opened a Premier account with Barclays Offshore Premier Banking when I moved to the UK simply because I was familiar with the name, and it has been a nightmare. They consistenly overcharge me for wire transfers to other bank accounts, forcing me to call in and get the correct amount refunded.

Their website is perhaps the worst I've ever used (and I've used a lot of banking websites). I stuck around with them because for months they had a statement saying they were 'upgrading' their site, but… Read Full Review

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★☆☆☆☆

“I opened a Barclays Premier Offshore account a few...”

Written on: 08/12/2005 by Horoliger (1 review written)

I opened a Barclays Premier Offshore account a few months ago. The Premier offering gives you access to a 'dedicated account manager'.

I wanted to buy a house in the UK (living here now), and after seeing something I like - tried to contact the bank to get access to my money, and learn about mortgage offerings.

It took MORE THAN ONE WEEK to get to speak to anyone in the Isle of Man (where they are based). They were utterly and completely unresponsive. This led to me losing the house I was… Read Full Review

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