At 50 years old you could almost assume unless you had been living in a field that one would most definately have been mis sold ppi? Brunel franklin contacted me and i thought yeah ok why not! I was made aware of their charges but dis not have time or energy to battle it myself! Very nice staff to begin with but then they would be nice hey! Now after a week i recieved quite a few letters well 11 in fact all stating they had found me ppi abd these were named on each letter in total i had 16 mis sold ppi claims! Excited i waited patiently and after pho e calls and emails received ppi for one of the above claims and one only all of which was paid i think £2500 and then a further payment for the same bank as before but came via a cheque to me and was £400 less than expected however BF demanded their full share even though it was more than i had received? I then had a barrage of rude quite frankly threatening calls from staff and i told them they couldnt bully me! Howver they persisted and i developed severe stress related illnesses and was off work due to Brunel Franklin this was 18 months ago all for them to get there £600 and me to have nothing but stress! Last night i had baliffs fro andrew wilson arrive for the third time to remove goods but honestly there was nothing worth taking however the bill now is £2500 ironically the same amount of PPI i actually received and i never heard about the other 15 claims ever again, i dont believe they were real at all! I have a very stressful job helping young people who have been traumatised by life events and now i am not able to as too upset and i no longer sleep an entire night and wake fighting the same battles that made me so tiered the night before i am 52 and until all this was happy, never stressed and helped others daily, basically a nice person victimised and drained by brunel franklins stories and bullying tactics si carry in sending the bigger boys out to a single aging womans home at night cos they are a couple of lovely lads and are never rude however they have a job to do but you will not get a damn penny out of me so do your worst! Oh hang on you have done that already!

Well I worked at Brunel Franklin for about a month and what can I say? Dissapointed is probably about the best word. I had high hopes when I joined and it seemed to have a really nice and friendly atmosphere. However, like a lot of things, what seems nice on the outside can have a not so nice inside. The training was extremely poor but worse than that was the management offer you little support and extremely negative so much so that I had to have time off for stress and in that time I had nobody call to see if I was okay even though they knew the reasons why! Could be a very good company if a few changes were made.

Avoid like the plague not only is 40% extaution they will posture you constantly. Yes I had money back but after believing the money had gone through them by the way it was paid plus the lack of written communication I was spokenot too like a pice of dirt I am busy I work full time and have a 2 year old in don't answer all the phone calls I recieve as my son comes first but to speak to me like I am thick and incompetent you will recieve your money in installments or not at all now. Don't bother trying to bully me it won't work

Please keep away from these nasty people. I was pestered to death by them, they are the biggest bullies you will ever come across. They are beyond greedy.  Please whatever you do, if they contact you......run

Please stop calling me.. I do not have POP, I was not mis-sold a mortgage Stop now

Pushy calls all the time throughout the day even though I have told them that I do work and the best time is to get me in the evening. All the time ringing and I have had to speak to my bank to sort things out why should I have to pay them 40% of the work that they do not do. Staff are Pushy and don't listen the whole thing feels like a scheme so have done it myself now where I have won back nearly £4K, which I haven't had to pay them. I recommend that you do it yourself and don't go through this company stay well away!!!!

After ignoring many calls from BF I called them back to shut them up. After a very argumentative call with their end not listening to me (I cleared my PPI mess years ago directly through the FSA) I told them to contact me no more. Time will tell!

nightmare company cold calling wen told by law not to. dont want them ripping me off. wld emply such a company for 10 pc not a ripping 30pc. told them to take my number out of their data base!!!

yes i got money back but it took 7 years should i give them there fee.

Great claims company, from start to finish they were efficient and kept me up to date with my cases. I've now been paid my compensation by the bank and have paid their bill like they were owed. Don't understand why people moan if they bombard you with calls once you have your money, and a contract is signed at the beginning clearly stating their charges so if you don't like the charges, do it yourself or go elsewhere. As I've said, they were efficient and even after referring my friend I received a nice voucher in the post as a reward.

AVOID B.F. at all costs. ( IT WILL COST YOU ) They cold called me and talked me into claiming PPI, they sent ONE letter to my bank, meantime I moved home and forgot about it. When I rang them they said I WAS OUT OF TIME on the claim they could not pursue. Two years later I contacted my bank .D.I.Y myself and went through it with them and they found in my favour. I THEN GET A BILL FOR 40% of the award from Brunel Franklin claiming I OWED THEM MONEY as the claim had been successful. I was then HARASSED, BULLIED, INTIMIDATE AND BOMBARDED WITH OBJECTIONABLE CALLS from January to March non stop the last threatening the bailiffs to collect this money. My bank backed me, I went to the Minister of Justice, they referred me to the Legal Ombudsman and finally B F dropped the claim for payment. The customer service callers are totally OBJECTIONABLE, they do not listen to ONE WORD YOU SAY (I repeatedly asked for them to pull the tape of the call when they REFUSED to pursue the original claim ) not only did they not listen and not pull the tape they just blasted me with fast talking slick legal jargon INTIMIDATING ME that would frighten anyone to death. I would suggest you go D.I.Y myself but if you wish a company to help you DO NOT CHOOSE THIS ONE......OUTRAGEOUS........

overall found them ok. did what they said they'd do but they do charge a fee. would probly not have bothered claiming myself coz short of time so really it's better that I got something than nothing. would recommend to friends who are busy and wouldn't bother claimning otherwise.

As the title says DIY do it yourself. This company is a rip off 60/40 is the split. 40% goes to them only went with them because they hounded me and I regret not doing it myself. After you get ripped off by the banks they then ripp you off again. Just for sitting at a desk filling ins form. I can't stress this enought DIY.

This company keeps ringing me and leaving messages on my mobile answer phone which costs me money to retrieve each time. I have never contacted them with regards to ppi claims and so forth. I explained this to them. If they contact me again i will take further action. Not impressed!

I received a call from one of your operatives informing me I had applied for PPI on line. This was not so as I have never ever had PPI as I don't think it is worth the paper it is written on. The operative would not accept I did not apply until I became quite forceful. where did you get my number I would like to know?

After a cold call from B F over 2 years ago for mis sold PPI I agreed to let BF put in a claim for me to my bank. After one month this claim was rejected and declined. I accepted that decision. I contacted B F after over 12 months and asked them to pursue it they DECLINED TO DO SO saying the time limit on my claim had elapsed. After two years I contacted my bank direct GIVEN B F HAD REFUSED TO PROCEED ON MY BEHALF and they (THE BANK) agreed to look at my claim again. They found in my favour. Within five days B F had invoiced me a vast amount since when I have been bombarded daily with aggressive intimidating phone calls demanding payment culminating in threats to send debt collectors to my home. I advised them I had referred the case to the Legal Ombudsman. They have 8 weeks to resolve this issue with me. They have NEVER addressed my issues NEVER pulled the tape of the call when they refused to act for me have made my life a misery with CONTINUED AND AGGRESSIVE INTIMIDATING PHONE CALLS when they have NEVER addressed MY POINT OF VIEW. This company is the worst I have ever dealt with, their staff are arrogant and aggressive, they refuse to listen to you. They have done NOTHING to bring about a successful conclusion to my claim I did all the work direct with my bank. My bank agreed they had no input to me in writing. Don't touch this company with a barge pole, don't be MISLED by them they are vicious and un-cooperative.

Brunel Franklin helped to recover £230 for a Bank Account which I was paying a monthly fee to the Halifax. As soon as I receive the money they started demanding their fees. I was getting calls from them about 10 times a day for their money. I could not believe their behavior. Please do yourself a favour do not touch this company, you will regret it.