Bathstore Reviews - www.bathstore.com

★★★★☆
3.6 / 5
69% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Do NOT Use!”

Written on: 16/07/2018 by Herndon94 (1 review written)

My bathroom fit started in September 16...... Schedule in fitters... send them back multiple times for snagging.....being made to feel uncomfortable in my own home... aggressive fitters wanting unfinished work signed off...electrical certificates not being handed over.... the bathroom was never checked by anyone other than the fitter until complaints went in with photographs....still no representative from the bath store will come out to inspect the shoddy work... it’s never been a new shiny… Read Full Review

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★☆☆☆☆

“Poor Customer Service ”

Written on: 11/07/2018 by Robbo2018 (1 review written)

New customers beware, having had a delivery of 81 boxes for my 3 new bathrooms, I’m now being told I cannot return an item. This being a toilet that a one of their bath store designers advised us to have. Reason - as we have not kept the box!! They wrongly advised us to purchase this toilet that will not fit in our bathroom even after one of their surveyors came round to check out all of these things. This is spending over £6,000 with them. They keep telling items can only be returned in… Read Full Review

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★☆☆☆☆

“Very poor Service”

Written on: 09/05/2018 by 475May (1 review written)

If you buy bathroom wall panels from the Bathstore please do not open them or cut them until you seek 100% guarantee from the Bathstore that they fit together because if they are manufactured incorrectly then the tongue and groove between broads will not fit as it should and you will not be able to get you money back. How you check they are as they should be is beyond me hence getting the guarantee. We spend thousands on a bathroom and have had to buy another wall panel as they original ones… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 04/05/2018

Absolute waste of time, am renovating my property (3x bathrooms) and have been looking online for a bathroom suite so have a fair idea of what I should be paying for quality branded bath/basin/toilet etc... The Bathstore in my local high street has a sale sign up it all the time, I drive past it everyday... so I thought I'd pop in and get a quote. Fancy showroom, quite impressive. Went to counter and asked for a *cheap* bathroom suite (Standard 1700 bath, basin and toilet), they showed me a… Read Full Review

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★☆☆☆☆

“I urge you not to use this company to install your...”

Written on: 11/02/2018 by vickilingard (1 review written)

I visited the Guildford store on Sunday 12th March 2017 and put down a deposit on a new bathroom suite and installation. The fitter visited my property on 15th March to conduct the survey and he confirmed that due to other commitments that he wouldn't be able to start work on my bathroom until 24th April. So I waited for the work to start on Monday 24th April. On the morning of 24th April, the delivery of the suite and accessories arrived but the fitter did not. It wasn't until around 3pm on… Read Full Review

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★★☆☆☆

“Poor customer service in every respect”

Written on: 01/02/2018 by Paulinat409 (1 review written)

Whilst the price and quality of the products was reasonable, the service was dreadful. Requested information was not forthcoming, store staff were unable to provide any support whatsoever, items delivered were incorrect and staff showed no consideration of customer needs or situations. I would certainly not recommend buying from Bath Store… Read Full Review

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★★★★☆

“Purchase of Bathstore products”

Written on: 31/01/2018 by Shilohy232 (1 review written)

I purchased products for a new bathroom over a period of time in October 2017 and was very impressed with the quality of customer service given. Nothing was too much trouble and very helpful and good advice was given as to my choice of products. The advisor had a lot of patience with my many questions and concerns and put himself out to make sure I finally ended up with my final requirements, including a good price. Based on my experience i can highly recommend purchasing products from this… Read Full Review

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★☆☆☆☆

“20 month wait for refund”

Written on: 07/12/2017 by Beebeil341 (1 review written)

Had to use Ombudsman to get a refund for two taps that had a design fault, it took Ombudsman 12 months to get the payment. Appalling after sales service. Customer don’t care service asked me to fill area leaking with silicone. Long story short I would rather pull water out of a well and walk 5 miles with it in a bucket than use Bathstore taps in my house… Read Full Review

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★★★★☆

“Abacus Kit Price”

Written on: 02/12/2017 by Rashadi112 (1 review written)

Educational Toys for Kids Online Store- Buy online kids learning and educational toys at best prices on Brainmatrixx. Wide range of branded educational toys (Abacus Toy) with best deals & offers online store. We are Best abacus online store and abacus supplier india. Buy Abacus Toy Online @ Brainmatrixx.com… Read Full Review

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★☆☆☆☆

“Poor qwality ”

Written on: 13/11/2017 by yrStuart443 (1 review written)

Purchased bathroom open space sink and cabinet from bathstore , which has started to have the laminate flack off on the top edges of the side panels ! Now it has spread to the door and Handel area !! I phone the bath store were I purchased it from , and was asked for photoes . Which I did , and was informed that it's my fault I have installed it in a damp and wet area ?? I then commented that this product should be designed to be put in a bathroom which by its nature is a damp and wet… Read Full Review

Dagnabit1956's Comment

Written on: 19/01/2018

Stand outside their distribution centre in Crick and count all the shipping containers from China ,

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★★★☆☆

“Poor value for money and weak customer technical support”

Written on: 20/10/2017 by roversaloon (2 reviews written)

I class myself as a very knowledgeable and competent DIY'er and have installed 7 bathrooms from scratch in my time. I set myself a high standard of workmanship and feel therefore I can speak from a position of a fair amount of experience. The quality of Bathstore products is typical of the mass production methods they employ. The carcasses are melamine faced chipboard so are no different to many other suppliers. Therefore, when you look at their prices, they appear to me to offer poor value… Read Full Review

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★★★★★

“Complete Bathroom fitted ”

Written on: 16/10/2017 by Lionsden12 (1 review written)

I found everything Excellant from when I first ordered to Delivery and Fitting,it was finished in time,and all the Staff very Pleasant. I would Definitely Recommend them… Read Full Review

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★★☆☆☆

“Amazing Excuses”

Written on: 28/09/2017 by Tiara407 (1 review written)

Asked to take delivery of goods pre installation changed to a week earlier than agreed as supplier had messed up production so we would have to wait months if we did not take new date. 

Bathroom installed but toilet seat damaged. Fun then started. Installation in early July and replacement received 25 September. Reasons given were - been on holiday have not had time to check if delivered, ordered replacement but as was noted no charge order had been cancelled by director, you are not entitled to
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★☆☆☆☆

“Product not as promised”

Written on: 25/09/2017 by daveS388a (1 review written)

We recently bought a cupid black marble bowl from bathstore. We were told in the show room that the basin was plain black & the image on the website supported this. However when we unpacked the product we found that not only did it have a marbling pattern, which on it's own we would have found acceptable, one of the marbling lines was such a strong line across the surface of the bowl that it appeared to be cracked. We emailed the store with pictures & the salesman agreed with us about the… Read Full Review

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★☆☆☆☆

“Worst customer service ever experienced”

Written on: 18/09/2017 by SDavy (1 review written)

I purchased a product from the Bathstore Bury Lancs. Since the store is a showroom, the only way to receive the product is via their delivery service.I was quoted a price for the product instore. I received the product only to find out it was not suitable, so I returned the product to the store in Bury. They refused to give me the full price and wanted to deduct the £5 delivery price. This was unacceptable to me as I was not told that the price I paid for the product had a separate delivery… Read Full Review

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★★★★★

“Wow Customer Service ”

Written on: 05/09/2017 by Lynniemarsh (1 review written)

We brought our bathroom from the Solihull branch of Bathstore, from beginning to end the service we received from the two people I dealt with was second to none, the quality of the products we purchase was really well made you would think we had paid a lot more money then we had. Right at the end of putting our bath room together the cabinet we purchase was found to be damaged we will over the two weeks period for sending damaged items back but upon calling them she sorted it all out and… Read Full Review

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★★☆☆☆

“bad fitting panels brackets”

Written on: 27/08/2017 by Kirbyzw120 (1 review written)

PANELS NICE FINISH, DO NOT FIT SIDE TO END VERY WELL, HAD TO CUT. BRACKETS FLIMSY DONT HOLD PANELS STRAIGHT . NO ADJUSTMENT TO PANEL TO FLOOR, YOU HAVE TO FIT BATH TO PANELS WILL NEVER USE AGAIN … Read Full Review

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★★☆☆☆

“Poor after sales service”

Written on: 05/08/2017 by Thomas44 (1 review written)

This company needs to improve its after sales service considerably. Tried to avoid their legal responsibilities… Read Full Review

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★★★★☆

“Lovely new bathroom”

Written on: 19/07/2017 by Mercedes40 (1 review written)

Bathstore were extremely helpful throughout the process of ordering to delivery and when we realised we had some damage on the shower tray they went out of their way to make sure we had a replacement within 2 days. Even when i thought I made the wrong choice it was no problem to take it back to the store and reorder. It didn't actually come to that and now it's installed I realised I did make the right decision. I would recommend them. The maccclesfield store was the one I ordered from… Read Full Review

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★★★☆☆

“Read the smallprint....”

Written on: 17/07/2017 by Dickinsondg206 (1 review written)

The staff were helpful & polite when ordering. Prompt delivery which I was charged $40 for as unfortunately no option to collect from the large store! I discussed the quantity of tiles required but was not made aware any full packs could not be returned. I wrongly presumed this would be like any other retailer and refund unused, resaleable items. Happy to take your order and money, be careful and read the 'small print' re returns and after service… Read Full Review

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