Mr Clutch Autocentres Reviews - www.mrclutch.com

★★☆☆☆
2.0 / 5
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Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com

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Latest Reviews

★☆☆☆☆

“Very expensive compared to others”

Written on: 28/09/2018

Asked for online quote for clutch replacement and it came in at £454. However while waiting I had called local Mr Clutch and was told £1010. I replied to online quote asking to explain the difference. Apparently the bigger quote include the Dual Mass Flywheel at £550. The manufacturer recommends this is changed when replacing the clutch so why not include in online quote. Told them two other garages quoted £220 for DMF. They suggested it was inferior parts. No it wasn't. I went with someone… Read Full Review

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★☆☆☆☆

“total waste of time ”

Written on: 06/09/2018 by Adamroxburgh (1 review written)

Mr Clutch Strood depot are a complete waste of time. They have had my car for 3 weeks following an agreement that they could fix it. I have had NO contact in 3 weeks and have now been told that they have no idea how to fix it as they are incapable. Now have to get the car taken to another garage who know what they are doing. Would not recommend this bunch of amateurs to my worst enemy… Read Full Review

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★☆☆☆☆

“Mr Clutch Croydon ”

Written on: 23/07/2018 by Brisa1955 (1 review written)

They will be inaccurate about the severity of damage, find and report the even the most minor faults (as "requires immediate attention"), They give mechanics a very bad rep and enjoy putting customers through harrow. I went in for a £100 service but left with with an £1000 quote. … Read Full Review

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★☆☆☆☆

“Wrong Oil caused my car to be declared a write off”

Written on: 20/04/2018 by Alexia1965 (1 review written)

Avoid at all costs, this company have cost me thousands of pounds and have written off my car! I have been in dialogue with their customer services department for nearly six months in regards to a faulty service that they carried out on my vehicle. They failed to road test the vehicle (I have proof in the form of mileage pictures), failed to fill in the service report correctly and also fitted a faulty fuel filter to the car which caused the car to break down first thing the next morning… Read Full Review

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★★★★★

“CROYDON - EXCELLENT ”

Written on: 15/01/2018 by MoisesMcCollum (1 review written)

I have been to Mr Mr Clutch Croydon on 2 occasions and the service is excellent. Extremely helpful staff, Giovanni did everything he could to help with a very expensive repair bill and reduced his labour costs. Very honest and I would highly recommend… Read Full Review

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★☆☆☆☆

“Absolutely awful, ruined my work van”

Written on: 09/01/2018 by JustinPalmer (1 review written)

Absolutely awful, first up quoted me £97, then I didn’t hear anything for a week. Suddenly the bill went up to £600 and when I asked why i was given the response “just because that’s what it cost” have been ignored for days on end and have now been without my van for a month because of them. Avoid at all costs! Just an update to the above, I went to get access to my van to get some essential Tools and was not allowed access and given no reason by the half witted receptionist, after… Read Full Review

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★☆☆☆☆

“Dishonest Service - Mr Clutch High Wycombe Branch”

Written on: 04/01/2018

High Wycombe Branch - They are dishonest and treat motorists like we are completely ignorant. Once your car is on their ramp for a diagnostic, you are at their mercy. They exploit their upper-hand to the maximum by being completely dishonest with the diagnosis and quoting whatever they fancy (I am an "old-school" motorist with good mechanical understanding with over 35 years of driving and doing most of my car maintenance myself). Parts they use are inferior and break down very soon. Learn from… Read Full Review

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★☆☆☆☆

“Extra Charges ”

Written on: 02/01/2018 by J4me3 (1 review written)

Avoid!!!!!!!!! Mr Clutch Wimbledon Branch. Had full service booked for 1.6 ford fiesta. As soon as I walked in the manager asked me if I booked the service online. While checking the booking he tried making more money on top and said it's Compulsory that I pay and extra £19.99 for fully synthetic oil. I refused as I knew it wasn't compulsory. Didn't trust them and had to cancelled the service and their customer service is the worst as well, Please avoid the Mr clutch . I just don't know how… Read Full Review

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★☆☆☆☆

“Gearbox nearly fell out ”

Written on: 14/12/2017 by Truckdiscovery (1 review written)

I had a clutch fitted at Mr Clutch in Manchester on the 15/3/2016 costing £952.54 with a 2 year warranty or 20 thousand miles. On the 3rd of December 2017 this year the car started vibrating when moving off from stationary I jacked the car up could not see anything obvious then I looked under the bonnet and noticed the engine leening to one side I looked under the batery tray and noticed the gearbox mountain hanging off I could pull 2 bolts out they were broken the 3rd being the last was… Read Full Review

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★★★★★

“Cardiff- Very fast and helpful ”

Written on: 05/12/2017 by benjaminpowell (1 review written)

I gave Mr clutch a call right after my RAC came to help me roadside after my clutch went. as I weren't far away they told me to come straight down and they will have a look right away. despite the team looking fairly busy, they took a look at the car and gave me a reasonably priced quote right away. they were honest and explained that they won't have time to do it today but it should be ready for the evening the next day which is fair enough. I received a call around 11am the next day letting… Read Full Review

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★☆☆☆☆

“Avoid at all costs, dishonest and incompetent ”

Written on: 30/11/2017 by juspalmer (1 review written)

Absolutely awful, first up quoted me £97, then I didn’t hear anything for a week. Suddenly the bill went up to £600 and when I asked why i was given the response “just because that’s what it cost” have been ignored for days on end and have now been without my van for a month because of these merchants. Avoid at all costs! Just an update to the above, I went to get access to my van to get some essential Tools and was not allowed access and given no reason by the receptionist, after… Read Full Review

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★☆☆☆☆

“Better giving ur money to the charity ”

Written on: 28/11/2017 by Adam2017 (1 review written)

Worse choice I've ever made in my life going to Mr Clutch. Should of gone to ford who will give me the right information and not mug me off my money. I spent over £900 and my clutch did not even last me 3months and when I went back they told me I have 12months warranty so give it few more time and see if that noise i came back for goes. I went back there after 8months as the noise got worse and worse and now they told me my warranty is no longer valid cause I've done over my mileage which the… Read Full Review

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★☆☆☆☆

“Poor customer service, poor workmanship”

Written on: 03/10/2017 by Kellend343 (1 review written)

I booked in my car for a new clutch to the Croydon branch on 30/9, I was quoted £263 and all seemed well. I was advised to go to them for as was cheaper than normal garages. As there isn't one local to my town, I used croydon as I'm there at weekends to be with my boyfriend. When booking the car in I was told there was an extra 25 which needed added on for the gearbox which I agreed to which for whatever reason not added on their website. Then when dropping off the car I went for a test drive… Read Full Review

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★☆☆☆☆

“MOT failure ”

Written on: 10/09/2017 by 361Hutchison (1 review written)

Failed MOT twice in two weeks after fixing first failure, when I questioned why, both Manager and MOT inspector were very aggressive towards me, and the MOT inspector threatened me with violence!!!!! I reminded them that I am the CUSTOMER, and without customers they wouldn't have a job, and that I will make a formal complaint to their employers!!!!!!!!!! Avoid this company in BEDMINSTER IN BRISTOL!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Mr Clutch - High Wycombe (London Road) - AVOID!!!”

Written on: 04/09/2017

They are dishonest and treat motorists like we are completely ignorant. Once your car is on their ramp for a diagnostic, you are at their mercy. They exploit their upper-hand to the maximum by being completely dishonest with the diagnosis and quoting whatever they fancy (I am an "old-school" motorist with good mechanical understanding with over 35 years of driving and doing most of my car maintenance myself). Parts they use are inferior and break down very soon. Learn from my mistake and do not… Read Full Review

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★★★★★

“ CROYDON branch is excellent! ”

Written on: 31/07/2017 by IrvinManning (1 review written)

Bought a Groupon voucher for Aircon and antibacterial treatment for £30.Booked into the Croydon branch and I am ecstatic with the result . excellent service and was very quick. The staff are delightful and informative and the gentlemen at the desk even found a loop to fit to my broken car alarm clicker free of charge. Would highly recommend… Read Full Review

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★☆☆☆☆

“AVOID - not worth the risk!”

Written on: 26/06/2017 by Demarionm449 (1 review written)

Absolutely awful service I have received, extremely rude, just want to take your money & not actually help you, especially when youre a young woman! To top off the LOVELY customer service I got, they also damaged my seat belt & my interior. They will not take responsibility for what they have done either, simply saying ' wasn't us, we don't use seatbelts ' when I know it wasn't there before I trusted them with my car. AVOID AVOID AVOID… Read Full Review

Nhwnews's Comment

Written on: 04/09/2017

I couldn't agree more. Aviod Mr Clutch by any means. Absolutely terrible people to do business with.

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★☆☆☆☆

“Warranty worth nothing and very poor service”

Written on: 08/06/2017 by praetor (1 review written)

Mr Clutch refused to resolve issue introduced during their Clutch Replacement even though I had a warranty and attended inspections as per their schedule. Use Kwik Fit, Halfords or a local garage as you won't be making any savings with Mr Clutch - it is just not worth it. I had a clutch replaced in my Mazda and afterwards attended only a single inspection as the car was barely driven. After about 4 - 5 months since the repair I have noticed oil leaks on my driveway - it was impossible to see… Read Full Review

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★☆☆☆☆

“Worse place to take your car!!”

Written on: 12/04/2017 by dtHolland1957 (1 review written)

Even giving one star is too much of a compliment for Mr Clutch. I had a terrible experience at the Kingston branch. I gave my car in for an MOT at their advertised £29 charge but ended up having to pay an extra £175 for apparent work they carried out. I don't mind paying for work that is needed but nobody at the branch was able to provide any evidence of the work or show me documentation of their hourly rate. When I inquired about it to the branch manager he became verbally abusive and… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 27/03/2017 by Kearns498 (1 review written)

Looking for a competitively-priced brakes repair I submitted all of my details on an online form for a quote from my nearest branch. I didn't receive the quote till two days later and it was for a service, not what I had asked for. I won't bother dealing with them again… Read Full Review

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