Mr Clutch Autocentres Reviews - www.mrclutch.com

★★☆☆☆
2.0 / 5
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Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com

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Latest Reviews

★☆☆☆☆

“Gearbox nearly fell out ”

Written on: 14/12/2017 by Truckdiscovery (1 review written)

I had a clutch fitted at Mr Clutch in Manchester on the 15/3/2016 costing £952.54 with a 2 year warranty or 20 thousand miles. On the 3rd of December 2017 this year the car started vibrating when moving off from stationary I jacked the car up could not see anything obvious then I looked under the bonnet and noticed the engine leening to one side I looked under the batery tray and noticed the gearbox mountain hanging off I could pull 2 bolts out they were broken the 3rd being the last was… Read Full Review

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★★★★★

“Cardiff- Very fast and helpful ”

Written on: 05/12/2017 by benjaminpowell (1 review written)

I gave Mr clutch a call right after my RAC came to help me roadside after my clutch went. as I weren't far away they told me to come straight down and they will have a look right away. despite the team looking fairly busy, they took a look at the car and gave me a reasonably priced quote right away. they were honest and explained that they won't have time to do it today but it should be ready for the evening the next day which is fair enough. I received a call around 11am the next day letting… Read Full Review

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★☆☆☆☆

“Avoid at all costs, dishonest and incompetent ”

Written on: 30/11/2017 by juspalmer (1 review written)

Absolutely awful, first up quoted me £97, then I didn’t hear anything for a week. Suddenly the bill went up to £600 and when I asked why i was given the response “just because that’s what it cost” have been ignored for days on end and have now been without my van for a month because of these merchants. Avoid at all costs! Just an update to the above, I went to get access to my van to get some essential Tools and was not allowed access and given no reason by the receptionist, after… Read Full Review

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★☆☆☆☆

“Better giving ur money to the charity ”

Written on: 28/11/2017 by Adam2017 (1 review written)

Worse choice I've ever made in my life going to Mr Clutch. Should of gone to ford who will give me the right information and not mug me off my money. I spent over £900 and my clutch did not even last me 3months and when I went back they told me I have 12months warranty so give it few more time and see if that noise i came back for goes. I went back there after 8months as the noise got worse and worse and now they told me my warranty is no longer valid cause I've done over my mileage which the… Read Full Review

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★☆☆☆☆

“Poor customer service, poor workmanship”

Written on: 03/10/2017 by Kellend343 (1 review written)

I booked in my car for a new clutch to the Croydon branch on 30/9, I was quoted £263 and all seemed well. I was advised to go to them for as was cheaper than normal garages. As there isn't one local to my town, I used croydon as I'm there at weekends to be with my boyfriend. When booking the car in I was told there was an extra 25 which needed added on for the gearbox which I agreed to which for whatever reason not added on their website. Then when dropping off the car I went for a test drive… Read Full Review

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★☆☆☆☆

“MOT failure ”

Written on: 10/09/2017 by 361Hutchison (1 review written)

Failed MOT twice in two weeks after fixing first failure, when I questioned why, both Manager and MOT inspector were very aggressive towards me, and the MOT inspector threatened me with violence!!!!! I reminded them that I am the CUSTOMER, and without customers they wouldn't have a job, and that I will make a formal complaint to their employers!!!!!!!!!! Avoid this company in BEDMINSTER IN BRISTOL!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Mr Clutch - High Wycombe (London Road) - AVOID!!!”

Written on: 04/09/2017

They are dishonest and treat motorists like we are completely ignorant. Once your car is on their ramp for a diagnostic, you are at their mercy. They exploit their upper-hand to the maximum by being completely dishonest with the diagnosis and quoting whatever they fancy (I am an "old-school" motorist with good mechanical understanding with over 35 years of driving and doing most of my car maintenance myself). Parts they use are inferior and break down very soon. Learn from my mistake and do not… Read Full Review

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★★★★★

“ CROYDON branch is excellent! ”

Written on: 31/07/2017 by IrvinManning (1 review written)

Bought a Groupon voucher for Aircon and antibacterial treatment for £30.Booked into the Croydon branch and I am ecstatic with the result . excellent service and was very quick. The staff are delightful and informative and the gentlemen at the desk even found a loop to fit to my broken car alarm clicker free of charge. Would highly recommend… Read Full Review

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★☆☆☆☆

“AVOID - not worth the risk!”

Written on: 26/06/2017 by Demarionm449 (1 review written)

Absolutely awful service I have received, extremely rude, just want to take your money & not actually help you, especially when youre a young woman! To top off the LOVELY customer service I got, they also damaged my seat belt & my interior. They will not take responsibility for what they have done either, simply saying ' wasn't us, we don't use seatbelts ' when I know it wasn't there before I trusted them with my car. AVOID AVOID AVOID… Read Full Review

Nhwnews's Comment

Written on: 04/09/2017

I couldn't agree more. Aviod Mr Clutch by any means. Absolutely terrible people to do business with.

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★☆☆☆☆

“Warranty worth nothing and very poor service”

Written on: 08/06/2017 by praetor (1 review written)

Mr Clutch refused to resolve issue introduced during their Clutch Replacement even though I had a warranty and attended inspections as per their schedule. Use Kwik Fit, Halfords or a local garage as you won't be making any savings with Mr Clutch - it is just not worth it. I had a clutch replaced in my Mazda and afterwards attended only a single inspection as the car was barely driven. After about 4 - 5 months since the repair I have noticed oil leaks on my driveway - it was impossible to see… Read Full Review

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★☆☆☆☆

“Worse place to take your car!!”

Written on: 12/04/2017 by dtHolland1957 (1 review written)

Even giving one star is too much of a compliment for Mr Clutch. I had a terrible experience at the Kingston branch. I gave my car in for an MOT at their advertised £29 charge but ended up having to pay an extra £175 for apparent work they carried out. I don't mind paying for work that is needed but nobody at the branch was able to provide any evidence of the work or show me documentation of their hourly rate. When I inquired about it to the branch manager he became verbally abusive and… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 27/03/2017 by Kearns498 (1 review written)

Looking for a competitively-priced brakes repair I submitted all of my details on an online form for a quote from my nearest branch. I didn't receive the quote till two days later and it was for a service, not what I had asked for. I won't bother dealing with them again… Read Full Review

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★☆☆☆☆

“mot”

Written on: 06/03/2017

used discount for mot they then pull car apart and over charge for parts and labour they left my paint work damaged and told me that dent and paint split was old very rude and aggressive fixed mirror with two screws through plastic mirror no better charged £10 for this I was told if I don't like it car will fail mot and £200 for mirror… Read Full Review

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★★★★★

“Croydon - Mr.Clutch”

Written on: 14/02/2017 by desilva7 (1 review written)

Giovanni and his team have very good customer service skills. Giovanni goes the extra mile to look after his customers! … Read Full Review

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★★☆☆☆

“Slow”

Written on: 12/09/2016 by Larson147 (1 review written)

Very slow. I wasted a whole morning just for MOT service… Read Full Review

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★☆☆☆☆

“Bad service and they add extra charge”

Written on: 11/09/2016 by Rabster007 (1 review written)

Bad service and they add extra charge I bought an aircon voucher on groupon and took the car for re-gassing they added a £10 extra charge so they put the dye in and I didn't want that or understood what it was for. The aircon didn't work and they said I have to come back and pay for an extra hour so that an electrician can test the aircon and see if there is a fault. I was so unhappy about paying for something that didn't work I refused to come back and took the car to my regular… Read Full Review

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★☆☆☆☆

“I would give a negative score if this system allowed”

Written on: 02/09/2016 by Donesomuch (1 review written)

I would never again take my car to Mr Clutch. The issues I've had started at their Bedminster branch when they damaged my engine due to a faulty cam belt change. On returning the car to me, within 4 weeks I had seen numerous problems, which I won't list for various reasons, but suffice to say the car had become undriveable. 3 months on and I am currently still waiting for the matter to be fully resolved. Their customer service team in Kent will not talk to me and all my emails and letters… Read Full Review

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★☆☆☆☆

“I initially took my car to my local Bristol branch for...”

Written on: 02/08/2016 by AshlyFisher464 (1 review written)

I initially took my car to my local Bristol branch for a silver service for convenience of location. I had no cause to complain at that point. For these reasons, i decided to book it in for its MOT about 6 weeks later. Prior to its MOT i attempted to have a tyre changed that I knew would be an issue at the test. I took the car to a different high street garage to have this done and they informed me they couldn't do the work as they couldn't find the locking wheel nut key to my car. I stress at… Read Full Review

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★★★★★

“bt..mon.4th july 0840 phone mr clutch Crayford asking...”

Written on: 07/07/2016 by lyBailey1994 (1 review written)

bt..mon.4th july 0840 phone mr clutch Crayford asking for a quote.Gave my car (Picasso). Told both centre&back parts are in stock.Arrived at w/shop at 0940. Went back home. 1310 received phone call to collect car. Arrived back at 1350 paid &drove home. Excellent service. THANKYOU… Read Full Review

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★☆☆☆☆

“MrClutch air conditioning coupon ”

Written on: 06/07/2016 by Bentleydg246 (1 review written)

Hi i purchased a Coupon offer with Mr Clutch that stated I was buying a recharge and clean of my cars air conditioning for the brilliant price of £32.95 instead of the £64.95 Mr Clutch would normally charge me. At Mr clutch they do 2 air conditioning services one priced at £39.95 which is just a recharging of the air conditioning which includes them emptying and refilling the gasses and oils in the air conditioning unit. They then also sell one at £64.95 which is the one that is… Read Full Review

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